
Case Number: TC09722
Taylor House, London
Appeal reference: TC/2023/00093
VALUE ADDED TAX – cool-down rotisserie chickens – whether “hot food” – Note 3B, Group 1, Schedule 8, Value Added Tax Act 1994 (“VATA”) – yes – whether the Tribunal has jurisdiction to consider public law issues on an appeal under section 83(1)(p) VATA – yes - whether the Appellant had a legitimate expectation as to the VAT treatment of CDRCs from which it would be unfair to allow HMRC to resile retrospectively – no – appeal dismissed
Heard on: 8-12 September 2025
Written submissions on: 14 November 2025
Judgment date: 11 December 2025
Before
TRIBUNAL JUDGE MARK BALDWIN
MR MANU DUGGAL JP
Between
WM MORRISON SUPERMARKETS LIMITED
Appellant
and
THE COMMISSIONERS FOR HIS MAJESTY’S REVENUE AND CUSTOMS
Respondents
Representation:
For the Appellant: Valentina Sloane KC and Jenn Lawrence of counsel, instructed by Deloitte LLP
For the Respondents: Howard Watkinson of counsel, instructed by the General Counsel and Solicitor to HM Revenue and Customs
DECISION
Introduction
The Appellant (“Morrisons”), which operates a well-known supermarket chain, appeals against a number of assessments to value added tax (“VAT”) issued on 14 September 2021 and 28 October 2021 as a result of HMRC’s decision that the sale of whole cool-down rotisserie chickens (“CDRCs”) in the quarterly VAT periods 01/17-07/20 is liable to VAT at the standard rate. The total amount of VAT in issue is £17,034,932.
Morrisons appeals on two grounds:
The Liability Ground: The supply of CDRCs is zero-rated pursuant to section 30 and Item 1, Group 1 of Schedule 8 to the Value Added Tax Act (“VATA”) as “Food of a kind used for human consumption” and is not excluded from zero-rating as a “supply in the course of catering”;
The Legitimate Expectation Ground: In the alternative, if the Tribunal does not agree with it on the Liability Ground, Morrisons argues that HMRC gave clear and unambiguous rulings in 2012-2014 that CDRCs were zero-rated. Morrisons says that it had a legitimate expectation that it could rely on those rulings, that it in fact relied on these rulings for over a decade and that it would be unfair and an abuse of power for HMRC to be able to resile from those rulings retrospectively and assess for past periods. Morrisons says that the Tribunal has jurisdiction to consider the Legitimate Expectation Ground either on the basis set out in KSM Henryk Zeman SP Z.o.o. v HMRC, [2021] UKUT 182 (TCC) (“Zeman”), or, in the alternative or in addition, by virtue of section 84(10) VATA.
In addition to these proceedings, Morrisons has applied to the Administrative Court for permission to apply for judicial review. By order of Andrew Baker J, the claim was transferred to the Upper Tribunal (“UT”). HMRC opposed the grant of permission. Judge Rupert Jones rejected HMRC’s arguments, stating that he was satisfied that it is arguable that HMRC’s rulings and guidance created a legitimate expectation, and granted permission. Both parties agreed that the judicial review claim should be stayed pending the outcome of this appeal, and that was part of the order made by Judge Jones. Morrisons relies on the same grounds in relation to the Legitimate Expectation Ground in this appeal as it relies on in its application for judicial review.
A preliminary issue in relation to Morrisons’ appeal on the Legitimate Expectation Ground is whether this Tribunal has jurisdiction to consider that ground. As we will see when we come to explore that issue, the UT clearly has such a public law jurisdiction. We asked the parties why they had not followed the path charted in R (oao Cobalt Data Centre 2 LLP and another) v HMRC, [2019] UKUT 0342 (TCC) (“Cobalt”), of seeking to have this appeal transferred to the UT, pursuant to Rule 28 of the Tribunal Procedure (First-tier Tribunal) (Tax Chamber) Rules 2009, along with the claim for judicial review. The UT would then be able to hear this appeal and the judicial review claim together in a single hearing (as it did in Cobalt) without anyone needing to engage with the difficult question of whether this Tribunal has jurisdiction to entertain the Legitimate Expectation Ground in the first place. No one had a particularly compelling answer to that question.
HMRC and Morrisons have agreed to reserve their position in relation to section 84(10) VATA to a higher tribunal/court and we did not hear argument on that issue.
In short, there are three questions we need to answer:
The Liability Question: Are CDRCs “hot food” within Note 3B, Group 1, Schedule 8, VATA and so excluded from zero-rating as a “supply in the course of catering”?
The Jurisdiction Question: Does this Tribunal have jurisdiction to consider Morrisons’ Legitimate Expectation Ground?
The Legitimate Expectation Question: Did Morrisons have a legitimate expectation that it could rely on what it says are HMRC’s clear and unambiguous rulings that CDRCs were zero-rated, so that, once it had relied on these rulings for over a decade, it would be unfair and an abuse of power for HMRC to be able to resile from those rulings retrospectively and assess for past periods?
To succeed before us, Morrisons needs the answer to question 1 to be “No” or, if the answer to question 1 is “Yes”, the answers to questions 2 and 3 also need to be “Yes”. Because we do not believe in unnecessary suspense, we say now that our answers to those questions (in order) are “Yes”, “Yes” and “No”. Given our answers, it follows that this appeal will be dismissed. We will now explain how we have come to these conclusions.
The Law in Outline
So far as relevant to the Liability Ground, section 30 VATA provides that no VAT is charged on supplies of goods or services which are of a description for the time being specified in Schedule 8 to that Act, and Schedule 8 VATA currently reads as follows:
“GROUP 1— FOOD
The supply of anything comprised in the general items set out below, except—
a supply in the course of catering;
…
General items
Item No.
1 Food of a kind used for human consumption.
Notes
…
(3) A supply of anything in the course of catering includes—
(a) any supply of it for consumption on the premises on which it is supplied; and
(b) any supply of hot food for consumption off those premises;
(3A) ...
(3B) “Hot food” means food which (or any part of which) is hot at the time it is provided to the customer and—
(a) has been heated for the purposes of enabling it to be consumed hot,
(b) has been heated to order,
(c) has been kept hot after being heated,
(d) is provided to a customer in packaging that retains heat (whether or not the packaging was primarily designed for that purpose) or in any other packaging that is specifically designed for hot food, or
(e) is advertised or marketed in a way that indicates that it is supplied hot.
(3C) For the purposes of Note (3B)—
(a) something is “hot” if it is at a temperature above the ambient air temperature, and
(b) something is “kept hot” after being heated if the supplier stores it in an environment which provides, applies or retains heat, or takes other steps to ensure it remains hot or to slow down the natural cooling process.
(3D) In Notes (3B) and (3C), references to food being heated include references to it being cooked or reheated.”
So far as relevant to the Legitimate Expectation Ground, section 73(1) VATA provides as follows:
“Where a person has failed to make any returns required under this Act (or under any provision repealed by this Act) or to keep any documents and afford the facilities necessary to verify such returns or where it appears to the Commissioners that such returns are incomplete or incorrect, they may assess the amount of VAT due from him to the best of their judgment and notify it to him.”
Section 83 VATA provides as follows:
“(1) Subject to sections 83G and 84, an appeal shall lie to the tribunal with respect to any of the following matters –…
(p) an assessment –
(i) under section 73 (1) or (2) in respect of a period for which the appellant has made a return under this Act; …”
The Legislative History
At [8] above we set out the relevant provisions of Group 1 (Food) of Schedule 8 in their current form. However, prior to 1 October 2012 the relevant provisions were very different. As currently, a “supply in the course of catering” was excluded from zero rating. However, Note (3) was much more simply worded. It read as follows:
“(3) A supply of anything in the course of catering includes—
(a) any supply of it for consumption on the premises on which it is supplied; and
(b) any supply of hot food for consumption off those premises;
and for the purposes of paragraph (b) above “hot food” means food which, or any part of which—
(i) has been heated for the purposes of enabling it to be consumed at a temperature above the ambient air temperature; and
(ii) is above that temperature at the time it is provided to the customer.”
On 21 March 2012, HMRC published a consultation document entitled “VAT: Addressing borderline anomalies” which contained numerous legislative proposals to simplify VATA, including a proposal for a new definition of hot food in Note (3); namely: “For the purposes of paragraph (b) of Note (3), “hot food” means food which, or any part of which, is above the ambient air temperature at the time it is provided to the customer, other than freshly baked bread” (“the Hot Food Proposal”).
The reason for the proposed legislative change in relation to the Hot Food Proposal was explained in the consultation document as follows:
“The borderline between hot takeaway food (standard-rated) and cold takeaway food (zero-rated) has for a number of years been the subject of litigation with some retailers arguing that the purpose of heating their food products is to improve their appearance or to comply with health and safety regulations, rather than to enable them to be consumed hot. This litigation has been decided on the facts of each individual case. As a result, the VAT rules in this area have become unclear and increasingly prone to legal challenge, leading to similar products receiving different tax treatment. So, although many retailers and take away outlets charge VAT on the sale of hot chicken products, hot pies, and toasted sandwiches, some retailers and bakery chains sell similar products zero-rated”.
The consultation period started on 21 March 2012 and ended on 18 May 2012. In respect of the Hot Food Proposal, HMRC invited responses to the question (“the Relevant Question”): “Does the proposed legislation meet its objective of ensuring that all hot takeaway food is taxed consistently at the standard rate of VAT? If not, why not and what changes are needed?”
The Hot Food Proposal was not the only proposed change to VATA announced in the Budget. Several of the government’s proposals, including the Hot Food Proposal, proved controversial (The Sun newspaper, for example, ran a “Who VAT all the pies” campaign and the Cornish Pasty Association set up an online petition entitled “Don’t Tax My Pasty”) and were later modified, leading the then Leader of the Opposition to describe the Budget as an “omnishambles” (which became the Oxford Dictionaries UK Word of the Year for 2012). Everyone will have an entertaining folk memory of those events, but they also have a serious relevance for us in what they teach us about the purpose behind the legislation giving effect to the Hot Food Proposal as it developed and assumed its final form. That, as we will see, could be a relevant factor in interpreting the current legislation.
The then Chief Executive of Morrisons wrote to the then Chancellor of the Exchequer on 31 May 2012 raising the issue of rotisserie chickens in the context of the Hot Food Proposal. He wrote:
“The fact that this has been called a pasty tax is misleading. It will also capture rotisserie chickens sold hot. Millions of people are buying rotisserie chickens for their evening meal every week. Our research tells us that many of these are our older and less well off customers, who usually buy them to eat cold or heated up later in the day. They are popular with families because they provide a convenient healthy meal for the whole family.
Rotisserie chickens will be taxed because they are sold hot. In reality though, 83% of our customers purchase them to consume later in the day when they’ve gone cold. We sell them hot because people want to know they have been freshly cooked, and we have to keep them hot for safety reasons. It’s frustrating therefore that because a chicken is freshly cooked it will cost customers 80p more than a cold chicken. It will become unaffordable for many of our customers once the retail price pushes through the £5 mark. Two thirds of our customers already tell us that £4.50 is the most they are prepared to pay.”
The then Exchequer Secretary to the Treasury (David Gauke MP) replied on 3 July 2012 observing:
“Take-away food will continue to be zero-rated when cooling naturally, but standard rated where it is kept hot or the cooling process is retarded. This allows us to remove the inconsistent VAT treatment, while minimising the requirements on businesses who sell food that is cooling down after it has been cooked; they will not have to test the temperature of their products at the precise time of sale. The details of the revised policy are set out in the Consultation Responses Document which was published on 28 June and is available on the HMRC website.
I should stress, however, that the intention behind the policy change was that VAT should not apply to hot take-away food when the only reason that it is hot is that at the time of sale it has not yet reached ambient temperature as part of the natural cooling process. It was not to retain the zero rate for pies, pasties and sausage rolls per se; where they are kept hot they will be liable to VAT.
The same rules will apply to other food, and I consider the taxation of hot rotisserie chickens is not an anomaly; it is right that rotisserie chickens which are kept hot or marketed as hot should be liable to VAT in the same way as other hot food.”
On 28 June 2012, HMRC published a summary (the “Consultation Response”) of the responses they had received to the consultation alongside their own responses to the various submissions that had been made. HMRC summarised the responses they had received in response to the Relevant Question as follows:
“2.1.2 The responses to the consultation indicated that the proposed legislation would achieve the objective of taxing hot takeaway food. Many also acknowledged the inconsistencies that arise from the current rules and some businesses (mainly fish and chip shops which already charge VAT on their hot food) were supportive of the proposed change. However, most responses objected in principle to taxing cooling down food and other bakery products, and replies from private individuals strongly objected to taxing Cornish pasties.
2.1.3 However, the consistent picture from businesses was that it would be difficult for businesses to operate the ‘ambient temperature test’ on food that was cooling down naturally, and that the test would be difficult for HMRC to police. These comments came mainly from those that would have to operate the test (and representations were predominantly made in respect of cooling bakery products).
2.1.4 Under the proposed test businesses would have had to determine whether food, or any part of the food, was provided at above the ambient temperature. Even though the concept of ambient temperature exists in the current legislation, many businesses pointed to the difficulties of testing food against ambient temperature, arguing that this varies according to the season and the geographical location.
2.1.5 Businesses also maintained that in some cases (for example where the product is cooling, only partly hot, or hot on the inside) staff would find it difficult to accurately determine whether the food was above ambient temperature without temperature probing at the point the food was provided to the customer. They were also unconvinced that HMRC simplification schemes, including schemes based on sampling, would solve this issue.
2.1.6 Some respondents suggested alternative approaches for achieving the objective, for example by defining hot food as being food which is actively kept hot, or defining hot in terms of the hot holding requirements in Food Hygiene Regulations.”
HMRC revised the proposed legislation in the light of these comments. In the same document they explained their new approach to the Hot Food Proposal, as follows:
“2.1.7 As a result of the responses received to the consultation on this issue the Government announced a revised set of tests on 28 May 2012 to define 'hot food' for VAT purposes. These revised tests address the concerns raised from the consultation whilst also dealing with the inconsistencies generated from the current rules and without imposing any significant additional burdens. Under the new tests food that is cooling naturally, such as Cornish pasties and sausage rolls, will continue to be zero-rated.
2.1.8 Under the revised proposal we will retain the existing test, which taxes food which is provided hot for the purposes of allowing it to be consumed above the ambient air temperature. But we will add to it a number of new objective tests to prevent the anomalies that have arisen as a result of case law over the years.
2.1.9 Therefore, VAT will be applied at the standard rate to hot food which is:
provided hot for the purposes of allowing it to be eaten hot (the existing criterion), or
cooked, heated or reheated to order – for example toasted sandwiches; or
kept hot, or where the natural cooling process is delayed – this would include instances where businesses kept food hot in hot cabinets, hot plates, heat lamps, etc. or where heat is applied in order to slow the cooling process (Cornish pasties and sausage rolls would therefore be zero-rated where they are cooling naturally in the racks, but not when they are stored in heated cabinets); or
provided in heat retaining packaging or other packaging specifically designed for hot food – where the use of such packaging is a clear indicator that food is being kept hot (for example foil-lined takeaway packaging); or
advertised, marketed or promoted in any way that indicates that it is supplied as hot.
2.1.10 This approach builds on the current criterion that has been in place since the 1980s and is well understood by business. By retaining the current criterion, we ensure that no hot food that is currently standard-rated falls out of taxation. The new additional tests are objective, easy for businesses to operate and keep to a minimum the requirement on businesses to test the temperature of their products.
2.1.11 Several businesses pointed out the difficulties in defining bread and the consultation did not identify any straightforward options for how to do this. Respondents identified many examples of types of bread that they felt should fall within any definition (including onion bread, olive bread, pretzels).
2.1.12 Respondents also suggested a wide range of other products which they argued should also benefit from zero-rating - these were mainly other bakery products which are sold cooling down (most obviously freshly baked Cornish pasties and sausage rolls but also Eccles cakes, mince pies, fruit pieces, croissants, etc.). Some businesses argued for continued zero-rating for rotisserie chickens (particularly whole chickens) and joints of meat on the grounds that, although they are provided hot (and in many cases are kept hot), these are often taken home and eaten cold.
2.1.13 Under the Government’s revised proposal there is no longer any need to provide a definition of bread. Under the new set of tests any product that is taken out of the oven after cooking and allowed to cool naturally will be zero–rated. This will include cooling down bakery products. Products (including bread) that are kept hot in any way will be standard-rated.”
HMRC’s proposed legislative changes in relation to the Hot Food Proposal ultimately became law on 1 October 2012 via amendments to VATA made by the Finance Act 2012. When the Finance Bill 2012 was being debated in Parliament on 3 July 2012, the following relevant remarks were made by Mr David Gauke MP (the then Exchequer Secretary to the Treasury) and others:
“Mr Gauke: … VAT has always applied to food consumed on the supplier’s premises, notably in restaurants and cafés, and it was extended to hot takeaway food in 1984. The definition of “hot takeaway food” in the 1984 legislation is that the food “has been heated for the purposes of enabling it to be consumed at a temperature above ambient air temperature; and…is above that temperature at the time it is provided to the customer.”
There have been repeated efforts since the 1980s to chip away at that boundary. A number of businesses have argued in litigation that although the food that they provide to their customers is hot and is taken away, it should not be taxed as hot takeaway food but should be zero-rated.
Some have successfully argued that the purpose in heating the food was not to provide their customers with food to be eaten hot and that they heated their food for other purposes—for example, for hygiene reasons, to finish the cooking process, to provide evidence of freshness, to create an aroma or to improve appearance, crispiness or texture. Those arguments have not always been successful, but when they have been they have allowed some businesses to secure zero rating for a range of hot food products such as hot rotisserie chickens, meat pies, pasties and panini.
However, other businesses have continued to apply VAT to the similar hot food products that they sell. They have accepted, or the courts have ruled, that their purpose in heating hot food products is so that the customers can eat them hot. Under the current rules, a small independent fish and chip shop will have to charge VAT on its hot chicken and hot pies, but a major supermarket will argue that its rotisserie chickens or heated pies are zero-rated.
The current rules mean that many customers simply do not know whether they are being charged VAT on their hot food, because the treatment currently depends on a particular supplier’s purpose in heating the food, and identical products can have different VAT treatment. The new rules that we are introducing in new schedule 1 will ensure a level playing field. The taxation of hot food will be the same whether the supplier has used a hot cabinet to keep food hot so that it can be eaten hot or to ensure enticing aromas.
During the consultation, many concerns were expressed about bakery products such as Cornish pasties, which are not kept hot after being cooked but are left to cool down naturally. As those products are sold while they are cooling down naturally, under the changes as originally announced their VAT liability would change when they reached ambient temperature and were no longer hot. As has been previously announced, we accepted that the implied requirement to test the temperature of such products at the point of sale could cause practical difficulties, so the revised legislation takes a slightly different approach to creating the level playing field.
The new definition of “hot food” retains the condition that the food is hot when provided to the customer. It also retains the current criterion of the supplier’s purpose in heating the food, but adds a number of other criteria to define other circumstances in which hot food will be standard-rated. Those additional criteria are that the food is either heated to order, kept hot after being heated, sold in special heat-retaining packaging or other packaging specifically designed for hot food, or advertised or marketed as hot.
Nigel Mills: My hon. Friend refers to the marketing of such things as sold hot. Will he confirm that a baker who markets something as freshly baked would not fall foul of this provision, given that presumably when something is freshly baked it is hot? I think that the intention is that, say, a freshly baked sausage roll that is cooling down would not be subject to VAT, but if that marketing term were used it could perhaps be caught by the provision.
Mr Gauke: The final details as to what exactly will or will not constitute marketing something as hot will be set out in the HMRC guidance. However, I take on board my hon. Friend’s perfectly reasonable point that something that is presented essentially as fresh, but cooling, is different from something that is clearly presented as hot at the point at which one purchases it.
Stephen Gilbert (St Austell and Newquay) (LD): I am tempted to ask my hon. Friend whether he knows how many different chocolate eyes a gingerbread man must have to go from being zero-rated to standard-rated. The answer is on HMRC’s website.
On packaging, new schedule 1 uses the wording: “whether or not the packaging was primarily designed for that purpose”.
There is some ambiguity as to whether a simple paper bag might be caught by that definition. Can the Minister assure us that people will be able to get their pies and pasties in a paper bag from the bakery without their being standard-rated?
Mr Gauke: The purpose of that wording relates to packaging that is specifically designed for the retention of heat. For example, hon. Members will all have experience of a paper bag with a foil interior that is used for such purposes. I do not think that a simple paper bag would fall into that category. In most people’s experience, pasties and suchlike are generally left on shelves rather than contained within bags while in the shop. I hope that that provides some clarification.”
Perhaps presciently, the extract from the debate we looked at concluded with the following exchange:
“Catherine McKinnell (Newcastle upon Tyne North) (Lab): We have arrived at this change after 20-odd years in which, through various legal challenges, we have come to our current conclusions on this aspect of VAT. Can the Minister assure us that we are not facing another 20 years of litigation in order to get these finer details clarified?
Mr Gauke: One can never rule out the fact that some people will be litigious and try to take a creative view of any particular guidance. However, we believe that we have reached the right position after much consultation and discussion with the industry and with hon. Members, many of whom have been very engaged in the matter. I look around the House and see at least two Members who have been in my office to make representations on this point. We believe that we have reached a position that is sustainable and fair, and that is what we are putting to the House in the new schedule. The additional criteria will ensure that hot food will generally be taxed at the standard rate of VAT, but if food that would be zero-rated when cold is bought when it happens to be cooling down, but is not yet cold, it will still be zero-rated provided that it does not meet any of the criteria that I set out. These changes will add further tests to make the relief less open to abuse and provide a level playing field for all businesses supplying their customers with hot food.”
We consider the final part of Mr Gauke’s observations (beginning “The additional criteria ...”) to be an important statement of the mischief at which the legislation in its final form was aimed (the high risk of abuse (the potential for random, distortive outcomes) in the old VAT rules for hot food) and how the legislation was intended to achieve that (namely a presumption that hot food is subject to VAT, with an exception targeted at food that would be zero-rated when cold but which is bought when it happens to be cooling down, but is not yet cold). This statement is in line with the commentary in paragraph 2.1.7 of the Consultation Response which referred to food “cooling naturally” (see [19] above) and the reference in paragraph 4.4 of Notice 701/9 to foods that are “incidentally hot at the time they are sold but which are frequently eaten cold (that is, when they have cooled down to ambient air temperature)” (see [24] below).
HMRC has published guidance (VAT Notice 709/1: Catering, takeaway food, last revised on 5 August 2022) on this topic. Relevant passages from paragraph 4.3 of the October 2013 version of that guidance (discussing the tests in Note (3B) – the textual changes between this and the latest version of the Notice are not material to any of the issues we are concerned with) include:
“Test 1: food or drink heated for the purposes of enabling it to be consumed hot - How does this test work?
Taking into account all the relevant facts and circumstances, it is the purpose of the supplier (and not the customer) in heating the food or drink that is the determining factor. This means that the sale of products that have been cooked specifically to enable consumption whilst still hot (as a result of being freshly prepared, baked, cooked, reheated or kept warm) are standard-rated. This is in contrast to products that are not intended to be eaten while hot and are sold warm simply because they happen to be freshly baked and are in the process of cooling down.
Examples of standard-rated (or temporarily reduced rated) products under this test include:
chips, fish and chips, and similar items
Chinese and Indian takeaway meals, pizzas, kebabs etc
baked potatoes with a hot or cold filling
hot dogs and hamburgers
pies, rolls, sausage rolls, pasties and similar items (unless the products do not meet any of the tests and are sold warm simply because they happen to be freshly baked and are in the process of cooling down)
tea, coffee, chocolate and other hot drinks
hot soup.
…
Test 3: food or drink has been kept hot after being heated - How does this test work?
This test confirms that food or drink that is kept hot after being cooked, heated or reheated is standard-rated. This includes instances where a supplier of hot takeaway food stores the food or drink in an environment which provides, applies or keeps heat, or takes other steps to ensure that it stays hot or to slow down the natural cooling process after it’s been heated. In practice, this will mainly affect products that are kept warm in heated cabinets (for example, under heat lamps), on spits, in hot water or on hot shelves or trays. It will also include any products kept warm in cooling down ovens or other appliances that slow down the rate of cooling.
Examples of standard-rated (or temporarily reduced rated) products under this test include:
freshly baked croissants, pretzels and similar items that are kept hot in a heated cabinet
hot dogs kept hot in water or on a tray
hamburgers kept hot on a hot shelf
doner kebabs kept hot on a spit
cooked chickens kept in a heated cabinet or on a hot tray
meat pies kept in cabinets during a controlled cooling process
Test 4: The food is provided to a customer in heat retentive packaging – How does this test work?
This test confirms that food that is provided to a customer in packaging that retains heat (whether or not the packaging was primarily designed for that purpose) or in any other packaging that’s specifically designed for hot food is standard-rated. In practice, this will mainly affect products that are sold in specialised packaging, such as foil lined bags and insulated containers including specially designed cardboard boxes. It will not affect products that are sold in ordinary paper bags or similar packaging.
Examples of standard-rated products under this test include:
naan bread and garlic bread sold in a foil lined bag
Chinese and Indian takeaway meals sold in foil lined containers
pizza sold in specially designed cardboard boxes
cooked chickens that are sold in heat retentive packaging or packaging designed to prevent leakage of hot fluids or grease
Test 5: food or drink advertised or marketed in a way that indicates that it is supplied hot - How does this test work?
This test confirms that takeaway food or drink that is advertised or marketed in a way that indicates that it is supplied hot is standard-rated. This will be established by examining the nature of the advertising or marketing campaign and whether this indicates that the takeaway food in question is sold hot. This could include pictures of the products showing steam rising from them.
‘Advertised or marketed in a way that indicates that it is supplied hot’ does not include advertised or marketed as ‘freshly baked’.
Examples of products that are standard-rated (or temporarily reduced rated) under this test, as long as they are advertised or marketed as ‘hot’, include:
rotisserie chickens
roasted chestnuts
soup
which, in each case, are advertised or marketed as “hot”.”
Paragraph 4.4 of Notice 701/9 contains examples of sales of hot food and drink not caught by the tests just discussed and which accordingly remain zero-rated. These passages are relevant:
“4.4 What types of hot food are not caught by these tests and remain zero-rated
The new tests ensure that the vast majority of hot takeaway food is standard-rated. The exception is food that is either not hot at the time it’s provided to the customer or that’s hot at the time it’s provided to the customer but does not satisfy any of the above tests. For example, freshly baked bread or bakery products that are incidentally hot at the time they are sold but which are frequently eaten cold (that is, when they have cooled down to ambient air temperature).
Businesses selling food that is hot at the time it is provided to the customer will need to work through each test to confirm that none apply before zero rating their products. This is illustrated in the following examples.
Example 1
A retailer sells a Cornish pasty that’s been baked off and left to cool naturally but is still hot at the time that it is provided to a customer (and so the precondition is satisfied). However, the retailer does not intend that the pasty will be consumed hot by the customer (Test 1 is not met); it has not been cooked to order (Test 2 is not met); it has not been kept hot after being cooked (Test 3 is not met); it has been provided to the customer in a standard paper bag (Test 4 is not met) and it is advertised as ‘freshly baked’ (Test 5 is not met). As none of the tests are satisfied, the sale of the pasty is zero-rated.
Example 2
The retailer in example 1 decides to keep its pasties under heat lamps to slow the cooling process. In this example, Test 3 is met as the pasties are being kept hot after they have been cooked and the sale of the pasties is standard-rated.
Example 3
The retailer in example 1 decides to advertise its pasties as ‘hot’ rather than ‘freshly baked’. In this example, test 5 is met and so the sale of the pasties is standard-rated.
…
Example 5
A retailer sells hot freshly cooked chickens that have not been heated for the purposes of enabling them to be consumed hot, have not been cooked to order, have not been kept hot after cooking (they have been allowed to cool naturally), are provided to customers in specially designed (foil lined) bags designed to prevent leakage of fluids and grease from the chicken and are not advertised as ‘hot’. The sale of these hot chickens is standard-rated as Test 4 is met as the chicken is provided to customers in packaging that is specially designed for hot chickens.”
The Evidence
We heard from several witnesses, whose evidence we discuss below. All the witnesses struck us as straightforward people doing their best to help the Tribunal. Mr Nichols was a little defensive occasionally, but we ascribe this to his trying to tell the truth whilst not agreeing with Mr Watkinson’s occasional criticism of his performance as Morrisons Head of Tax. We have no difficulty in accepting the evidence of any of the witnesses.
The Documentary Evidence
We reviewed a significant amount of documentary evidence, not only the government and parliamentary material we have already set out, but also emails and other materials generated during dealings between HMRC and Morrisons as well as Morrisons’ promotional material and signage and their staff guidance manuals.
Ms Sloane showed us three sets of operational guidance produced by Morrisons: “Oven Fresh Servery” from February 2013, and “How I Run My Oven Fresh” from August 2017 and then the September 2020 version.
From the 2013 guidance we saw some photos of the two ways in which CDRCs were displayed. One showed CDRCs being displayed on a round table and the other showed them in a non-heated cabinet, which is sometimes described as part of a "serveover". The guidance explained that "VAT free chickens cannot be displayed from the hot countertop as this is deemed as keeping the product warm attracting VAT”. It was made clear that “Under no circumstance can product be sold after 2 hours. Neither can chickens be transferred from the hot counter to the tables this contravenes food safety guidelines and HMRC regulations.” The background to this is explained at [35]-[38] below.
The guidance included a picture of a "serveover. It is called a "serveover" because products had to be served over it. A member of staff would stand behind the counter and customers would point to what they wanted, and the staff member would serve them over the top of the display unit, hence its name. Next to it were what was called a "grab and go" cabinet, and there were two types of grab and go. There were ones for hot snacks (which would have a sticker on them saying “Caution Hot”) and there were other unheated cabinets for CDRCs. The guidance explained that "In selected stores we have reduced the serveover counter in length and removed the glass and heating elements, creating an ambient section to display VAT free chicken from in counter flow." There was no signage there saying that they are hot, but there was signage on the side saying "Oven fresh".
There were pictures of hot rotundas. These could either be heated and chickens kept warm or hot, above 63℃, or they could be turned off, in which case they were effectively no more than a round table, and then they could be used for CDRCs.
We saw from the guidance that there were signs put up above the heated cabinets, with slogans such as "Hot to Trot" (above a picture of a piglet) and "Hot Snacks Cooked to Order Throughout the Day".
Turning to the 2017 guidance, there is a photo of a store which had a large "Oven Fresh" serveover counter. The words “Oven Fresh” were in very large type on a grey background running over all sections of the serveover. There were then three closed sections of the counter displaying whole hot chickens, chicken portions, ribs and joints and snacks. Hanging boards were displayed over these sections. They advertised “Hot Food To Go”, “Oven Fresh Meal Deal” and promotional items. The final section of the counter was open and used to sell CDRCs. There were no hanging boards over the open CDRC section, just a poster on the inside with a picture of a cooked, roasted chicken and the price. Not all stores had large Oven Fresh counters and there were also pictures of CDRCs on tables in the guidance to staff in those stores. Rotundas had stopped being used by this point.
Packaging Specifications
We also saw the manufacturer’s specifications for the bags in which CDRCs were sold (we refer to these as “chicken paper bags”). They were described as “Thermosealed with cut window” and the materials as “Brown kraft 50gsm + BOPP 25my” before 2014 and ““Brown kraft 45gsm + BOPP 25my” thereafter. From 2017 bags (except in Scotland) had Union Jack artwork whereas those in Scotland were plain. Until 2016 they bore the words “CAUTION HOT PRODUCT Eat on day of purchase”. In 2016 the wording was changed to "CAUTION: HOT PRODUCT Eat within two hours of purchase or refrigerate and consume within 24 hours"
We were also shown a letter (addressed “To Whom It May Concern”) dated 5 September 2025 from Mr Gabriele Maestri, the Managing Director of Sacma S.p.A. (“Sacma”), the manufacturer of the chicken paper bags in which CDRCs were sold, in which he made the following comments:
“Hereby we can confirm that the Union Jack Chicken Bag which features a clear window for product visibility, was designed and manufactured with the primary intent of providing a secure and fit-for-purpose packaging solution. The typology of the bag and the combination of material type (paper and PP) and thickness was a necessary design feature for two fundamental reasons:
Structural integrity: The inclusion of a clear window creates a natural weak point in the bag’s structure. The enhanced thickness of both the paper and the window material was essential to ensure the bag’s structural integrity and prevent tears or ripped during handling and transport.
Leakage Prevention: The bag is constructed from a laminated material, combining Kraft paper with an inner layer of PP. This PP layer is crucial to allow the bank to be heat-sealed at both the bottom and along the longitudinal seam, creating a leak-proof barrier that effectively contents any moisture or grease from the roasted chicken. This design is different for a bag without a plastic layer, such as one laminated with aluminium, which cannot be heat sealed in the same manner (without PP).
It is our explicit declaration that the design of the Union Jack Chicken Bag, including the increased thickness of its materials, was in no way intended to retain heat. The primary purpose of this design was solely to create a functional and durable windowed bag that meets the practical requirements for retail display and transport. The materials used, specifically the Kraft paper and 25-micron PP lamination, allow for significant heat dissipation. While it is true that a bag with the same materials but without a window would retain heat better, this design is not comparable to a bag specifically engineered for heat retention, which would typically involve materials like an aluminium lamination.”
Food Hygiene Requirements
The Food Safety and Hygiene (England) Regulations 2013 (“the Regulations”), which came into force on 31 December 2013, make detailed provision in relation to food businesses and food safety. Schedule 4 to the Regulations imposes temperature control requirements. Paragraph 6 of Schedule 4 imposes a “hot holding requirement”, as follows:
“Any person who in the course of the activities of a food business keeps at or in food premises at a temperature below 63 °C any food which —
(a) has been cooked or reheated;
(b) is for service or on display for sale; and
(c) needs to be kept at or above 63 °C in order to control the growth of pathogenic micro-organisms or the formation of toxins,
commits an offence.”
Paragraph 7 of Schedule 4 provides a number of “hot holding defences”, one of which (in sub-paragraph (2)) is as follows:
“(2) In any proceedings for an offence consisting of a contravention of paragraph 6, it shall be a defence for the accused to prove that the food —
(a) had been kept for service or on display for sale for a period of less than two hours; and
(b) had not previously been kept for service or on display for sale by that person.”
The Regulations replaced The Food Hygiene (England) Regulations 2006, which came into force on 11 January 2006, and which contained provisions identical to the relevant parts of paragraphs 6 and 7 of Schedule 4 to the Regulations.
One of the witnesses (Mrs Whittle) told us that the effect of this, so far as the sale of the sale of whole hot rotisserie chickens (“HRCs”) and CDRCs was concerned, is that HRCs were kept in heated cabinets and their temperature was regularly tested to make sure it remained at or above 63°C. CDRCs, on the other hand, did not have their temperature tested but they were not displayed for sale for more than two hours after they were taken out of the oven. If they had not been sold by the end of that period, they were discarded as waste.
Richard Nichols (“Mr Nichols”)
Mr Nichols was the Finance Director of Morrisons until January 2025. He had worked at Morrisons since March 2012, when he joined as a Senior Finance Manager responsible for tax projects. His role changed in December 2013 to Head of Tax and Treasury. One of his responsibilities was to ensure that the Morrisons Group (the "Group") was compliant with its tax filing obligations, was up to date with its tax payments, and was operating in accordance with its published tax strategy, across all taxes.
Mr Nichols told us that Morrisons' tax and treasury team has always been cooperative with HMRC of its own initiative. They strongly believed in operating fairly and correctly. In his view, this has always involved acting transparently and proactively with HMRC in discussions concerning Morrisons' VAT tax liabilities, including in the case of CDRCs.
He explained that Morrisons operates in a highly competitive industry sector with low profit margins. As such, Morrisons places a lot of value on certainty about cost base; and they need certainty of tax treatment to inform pricing decisions. A lack of certainty concerning the VAT treatment of any products risks Morrisons being either being uncompetitive or (given the size of the VAT throughput of the business relative to profit) having to absorb significant unexpected costs. As a publicly listed company giving profit guidance to the market and now as a privately owned but highly leveraged company intensely focused on cashflow, unplanned VAT costs can have potentially significant consequences.
Before the 2012 Budget, Morrisons had only sold HRCs. Following the proposed changes announced in the Budget they conducted customer research in May 2012 to assess the potential impact of the changes. Mr Nichols was not directly involved at that time, but he says that the topic came up in conversation with colleagues, and everyone was aware of the “Pasty Tax” issues generally. The key outcomes of that research were summarised by Andy Marshall (Senior Finance Manager – Indirect Tax at Morrisons) (“Mr Marshall”) in a letter sent to Officer Leonard of HMRC on 2 October 2021:
“Rotisserie chickens are a focal point of our fresh food Market Street offering and the proposed changes were therefore seen as being significant for both our business and more importantly, our customer base. In light of this, in May 2012, we used customer research to assess the potential impact of the changes. The key findings were as follows:
-The typical purchasers (52%) of Rotisserie chicken were socio-economic classes C2, D & E1 …
- 67% of our customers felt that £4.50 was the maximum they would pay for a cooked chicken (the existing price of rotisserie chickens was £4.40). Where the supply was subject to the standard rate of VAT the price would have risen to £5.28 and could have resulted in hundreds of thousands fewer chickens being bought every month, which would have repercussions for the whole supply chain and for balanced diets of families across the UK.
- 83% of customers purchased rotisserie chickens to consume at a later point in time. For example:
o 59% of these customers reheated chickens for an evening meal and the remainder ate the products cold.
o 28% of sales were used for making sandwiches at a later point in time.
…
As set out above, market research in relation to purchases of rotisserie chickens informed the development of the product. It was evident from that research that in excess of 80% of customers purchasing rotisserie chickens (which at that time were kept hot in heated cabinets) consumed them at a much later point in time as part of a meal, either cold or after re-heating.
In this regard, the findings of the research continue to be reflected by the turnover of the product compared to that of hot rotisserie chickens; on average the cool down product accounts for in excess of 77% of the turnover derived from all rotisserie chicken product sales (based on an analysis of sales from February 2013 to date). This directly correlates to, and clearly supports, the research findings that identified that 80% of all customers buying rotisserie chickens eat the chicken cold or for a later meal.
The position is also borne out by data provided by our Customer Insight team, who collate and analyse transactions in our stores to understand customer behaviour and spending. Data for recent periods shows that:
- Baskets containing the cool down product are on average double the size of baskets containing other Oven Fresh items (£43.00 compared to £21.54) that are intended to be consumed immediately, for example chicken portions, chicken nuggets and chips.
- The product is typically purchased as part of ‘Stock up’ or ‘Meal for Home’ trip. Again, this can be contrasted to other Oven Fresh products such as chicken portions, chicken nuggets and chips which are typically purchased as part of a ‘Feed me Now’ trip for consumption at breakfast or lunchtime.
- Families with children and teens are more likely to purchase the product than other customer groups such as singles and couples, empty nesters and seniors.”
Mr Nichols agreed with Mr Watkinson that the market research shows that 66% of customers are buying CDRCs to consume hot. 17% of customers consume CDRCs immediately and 49% (59% x 83% = 49%) reheat them. He agreed that the expert evidence shows that anyone eating a CDRC within the four-hour window (a maximum two hours for Morrisons to display it and then the two hours for someone to consume it, who didn't refrigerate it) would most likely be consuming it hot (at 27°C, so well above the ambient temperature).
Mr Nichols agreed that if a CDRC had been put into a foil-lined bag, he would not say that it had been left to cool naturally. Mr Watkinson showed Mr Nichols the expert evidence that a tightly wrapped CDRC in a chicken paper bag will be warmer after four hours than a chicken in a foil-lined bag and the same is true at other time intervals. Mr Nichols agreed that a CDRC might as well have been in a foil-lined bag, but said that, although the bag may have some heat-retentive properties, as the table suggests, it is cooling naturally because it is not being heated and Morrisons are not taking any steps to try and keep it hot, although there are some heat-retentive properties of the bag.
Mr Nichols explained that Morrisons first considered the possibility of selling CDRCs in the light of HMRC's amended Hot Food Proposal and the results of their customer research. The reasons Morrisons decided to introduce CDRCs were broadly summarised by Mr Marshall in the letter he sent to Officer Leonard on 2 October 2021. These were as follows:
There was a socio-economic need to maintain the existing price point of rotisserie chickens to protect both customers and suppliers.
The majority of customers, as supported by Morrisons' customer research, intended to consume rotisserie chickens sometime after purchase. A 'cool-down' product would therefore meet certain customers' needs and wants.
HMRC's five tests (to determine whether a food product that is sold to customers above ambient temperature might still be zero rated for VAT purposes) enabled products sold on the 'cool-down' to be zero rated so long as the relevant criteria were met.
Mr Nichols agreed with Mr Watkinson that CDRCs and HRCs are cooked together and then separated, so a consumer could obtain a CDRC very shortly after it had been removed from the rotisserie and that would be no different, in essence, from buying it from the oven fresh hot counter itself. Mr Nichols told us that, since their introduction, CDRCs have accounted for over 77% of Morrisons’ turnover from all rotisserie chicken sales. Although he did not “have to hand whether there was an incremental change or not”, he agreed with Mr Watkinson’s suggestion that CDRCs had replaced HRCs in terms of Morrisons’ turnover and that this was not surprising as they were 20% cheaper.
He considers that Morrisons’ decision to introduce CDRCs was in line with the spirit of HMRC's reform to the VAT legislation. Mr Watkinson showed Mr Nichols an extract from the oven fresh specialist document issued in February 2013. He directed Mr Nichols to a picture of the CDRC table with a sign reading "VAT Busting Oven Fresh Chickens" and suggested this was rather the point of CDRCs: they were the same as HRCs, but they were VAT busting or VAT free. Mr Nichols replied that the point of the product was to offer something that was cost-effective and fresh to the customer, but agreed that in 2012/13 there was a lot of emphasis on the VAT treatment of these kinds of products and so that would be something that was quite topical and therefore used in the marketing.
Shortly after the changes came into effect in October 2012, Neil Prince (Senior Finance Manager – Tax Projects at Morrisons) (“Mr Prince”) reached out to Officer Dean and Officer Leonard of HMRC and invited them to a meeting to discuss the correct VAT treatment for CDRCs. At that meeting, Mr Prince explained the background and concept behind CDRCs to Officer Dean and Officer Leonard. Mr Nichols understands this from a letter that was sent by Officer Dean to Jo Harrison (Senior Finance Manager – Taxation at Morrisons) (“Ms Harrison”) dated 5 September 2013. This letter contained the following passage:
"The position in relation to the sale of rotisserie products (in particular roasted whole chickens) was discussed with Neil Prince during a (November 2012) visit to Hilmore House by Cath Leonard and myself. Neil explained that with effect from 01 October the group had been applying two different VAT liabilities in relation to roast chickens. Where the products were being displayed/held in heated cabinets and obtained from in store rotisserie counters they were now being standard rated. Where they were packaged in plain bags, left to cool naturally and made available (for self selection by customers) from table type displays in the aisles, the products were being zero-rated".
Morrisons have been unable to find any correspondence from Mr Prince to Officer Dean or any other HMRC officer in 2012 asking for a ruling on the VAT liability of CDRCs. Mr Nichols confirmed that he was unaware of any written request being made for a ruling on VAT liability of CDRCS and that Morrisons would ordinarily have looked to obtain certainty as to the VAT treatment of a product from HMRC in writing. Morrisons have also been unable to find any relevant meeting notes from that time or any other record of precisely what Mr Prince told Officer Dean or Officer Leonard at the meeting. Mr Nichols said that his understanding of what was discussed comes from Officer Dean’s emails and from internal conversations at the time at Morrisons, where the tax team assumed, “rightly or wrongly”, that they had certainty of treatment. He agreed that there was no request for a written ruling after the meeting.
Given the importance of compliance and certainty to Morrisons, Mr Prince requested that Officer Dean and Officer Leonard consider and clarify HMRC's position on the VAT liability of CDRCs by visiting a local store, examining the products on sale, and reviewing the signage. Mr Nichols’ understanding is that, after doing so, Officer Dean confirmed to Mr Prince that CDRCs sold in accordance with certain criteria met various of the tests for zero-rating for VAT purposes. This was acknowledged in the letter sent by Officer Dean to Ms Harrison dated 5 September 2013:
"Having taken up [Mr Prince's] suggestion and reviewed the position, I was satisfied that the tax treatment described above appeared acceptable".
Although his letter of 5 September 2013 comments on discussions in 2012, Officer Dean wrote the letter in order to raise a concern that a refurbishment at Morrisons’ Rothwell store had resulted in changes made to the placement and advertising of CDRCs which might have an impact on their VAT liability. Officer Dean therefore proposed a meeting: "[i]n order to obtain a full understanding of the position - and also minimise the risk of the group building up a substantial tax liability (and potentially penalties) in relation to the changes".
Officer Dean wrote to Ms Harrison expanding on his concerns on 20 September. This is an important communication, and we set it out in full below:
“As you will be aware, I did feel that this issue would benefit from a store visit and related early discussion to clarify the concerns raised. However, I do appreciate that, given the staff shortages you are experiencing, finding time to do that will be proving difficult. Clearly, as indicated in your note below, you would prefer to gain an early advice in order to consider the potential extent of the how certain physical changes etc may impact upon the tax position. I am obviously happy to provide a brief summary of the triggers which generated the concerns expressed in my recent letter.
Before I do that, I would emphasise that those triggers, which are the specific physical changes to the place and amount of storage/promotion and which can be readily and assessed/demonstrated against the clearly objective criteria in Note 3B (b) to (e) in Group 1, Schedule 8 of the VAT 1994 – do also need to be considered against the criteria specified in item (a) – same note. This relates to the overall context of food “being heated for the purpose of enabling it to be consumed hot”. This latter aspect is less objective than the other hot food tests – (item (b) onwards) - and may well be a matter that irrespective of the direct outcome of enquiries/dialogue regarding the specifics of the physical storage/signage etc, we will need to explore in some detail in the future
With regard to the physical/promotional changes etc, you will recall that I summarised the position regarding the initial (post 1 October 2012) “VAT free”/”cooldown chicken” displays in my last letter. In order to put the issues in context, I will now expand on this - in bullet point format - relating these points to the relevant Group 1 Schedule8, note 3B criteria and also include a concluding comment. I will then contrast that position with the current arrangements. I make all comments based on an assumption that the products being discussed will at the time it is provided to the customer, still be above “ambient temperature” (note 3C being relevant here).
Initial
• The chickens appear to have been cooked in batches and then placed together for display/self-selection by customers. The chickens were held out for sale from a table several metres distance from the area housing the ovens and the related rotisserie counter/staff - i.e. the chickens were clearly not cooked to order and so not covered by note (note 3B b)
• The tables were of a plain type which were not hot heated - and so did not fall out of note 3B c) and the related criteria in notes 3C and 3D.
• The bags were essentially plain paper (with bar code and VAT free stickers). So, the chickens were not displayed/sold in heat retentive packaging of a time covered by note 3B d)
• As stated at BP1, the chickens were stored some distance from the main rotisserie counter. There was no advertising/signage on the packaging, the display tables, or the immediate environment to indicate that the products was supplied hot. Therefore, note 3B e) did not apply.
The group had clearly structured the arrangements to differentiate the “VAT free/cool down” chickens from the similar (heated) products on display/sale within the main rotisserie. The combination of all of the above - notably the physical transfer of the products from the main rotisserie area and absence of signage/packaging indicating the products were being sold hot, along with the display method and the absence of any supplementary heating/heat retardation arrangements - indicated that the business could support a case of there have not been a breach of the remaining test– covered by note 3B a) “being heated for the purpose of enabling it to consumed hot”.
Current – post refurbishment
• VAT free/cool down chicken display table, which was distant from the rotisserie, is no longer in use. A number of the VAT free/cool down chickens are displayed for self-election from the stainless steel open display which is an extension of/adjacent to the heated rotisserie display counter - so the products apparently are still not cooked to order note 3B b).
• The relevant display account does not appear to be subject to applied heat - as such. However, the potential for heat retardation of products stored - through heat transfer from the adjacent (very hot) rotisserie range- may be relevant (see note(s) 3B c) and criteria at note 3C.
• No changes regarding immediate packaging our payment - so the packaging used is not breaching note 3B d).
• With regard to advertising/signage. There are a number of signs in the area of the ovens/rotisserie counter which mention/advertise hot products and clearly the chickens are now sold from within this area. Of particular note is the large sign immediately behind the section of the counter which forms the VAT free/cool down chicken display. This states “Hot Fresh and From the Oven”. However, as mentioned earlier, this is one of several in the area and indeed the large caption immediately behind the display unit which, I believe, contains “VAT free”/”cool down” pies states “Hot Snacks Oven Baked Throughout The Day”. As you will appreciate, it is (sic) appears clear that the under the criteria relating to Note 3B e) the relevant hot products such circumstances should fall to be treated to standard rated.
As mentioned above (2nd BP), the criteria covered by note 3B c) may also be relevant. Additionally, given a number of indications within the “Current” group of BP’s the “cool down” products are being re-integrated into the main rotisserie range, the entire purchase of the group of these sales, in terms of determining its “purpose” - under the Note 3B a) test - may need to be examined.
I trust the above provides the information you sought and will allow you to undertake any urgent steps you feel should be taken. However, hopefully a follow-up meeting can take place in the relatively near future as/when your staffing position has improved. This should enable us to discuss the position in more detail and the extent/nature of any follow-up action.”
Mr Nichols agreed with Mr Watkinson that Officer Dean was saying that he saw something that was essentially a plain paper bag and that was the same as his understanding of what Mr Prince explained in 2012. Mr Nichols agreed that, if he was suggesting that they were just paper bags, that would not be right as CDRCs were always packaged in something that had a plastic lining.
In a letter to HMRC on 2 October 2021, Mr Marshall wrote “The packaging that was used when the product was first introduced did not have heat retentive properties and that remains the case today." Mr Nichols agreed with Mr Watkinson that “if you took it to its purest sense” that was not true. Mr Watkinson asked whether Morrisons carried out any analysis before making that statement to HMRC. Mr Nichols’ understanding was that there were some conversations with the supplier as to whether the chicken paper bags were specifically designed to be heat retentive.
Mr Robinson (who had taken over from Mr Prince by that time) responded to Officer Dean's email, providing assurance as to the unheated nature of the counter displays and explaining that the signage mentioning hot products had been put up by mistake. This was all set out in an email from Mr Robinson to Officer Dean dated 31 October 2013, in which he explained the following:
In some stores, a separate section of the Oven Fresh counter was being used to display CDRCs. However, this section had had its heat lamps and front glass panels removed, whilst additional panels had been inserted between that and the hot section such as to prevent any heat transfer. Therefore, Morrisons' view was that the test in note 3B(c) was not met.
The signs in the Rothwell store indicating that CDRCs were being supplied hot had been incorrectly positioned behind the CDRC counter by local employees. This was therefore a one-off issue. Following the performance of' spot checks' at other stores, he had identified no further instances of incorrect signage.
Morrisons had provided further guidance to both its Oven Fresh team and to its stores, underscoring the importance of ensuring that the correct signs were used in relation to CDRCs. In all, Morrisons therefore considered that Note 3B(e) did not apply.
Officer Dean replied on 4 November that “although some concerns do remain, your explanation as to the arrangements being adopted in relation to your 'cool down' chickens has provided some re-assurance -- in particular in relation to the amended signage." Mr Nichols is not aware of Officer Dean raising subsequent questions about the displays at the serveover.
Mr Nichols has no evidence of HMRC being told at the meeting in November 2012, or until Officer Dean raised the issue in September 2013, that Morrisons was selling CDRCs from the serveover with its associated signage or from grab and goes, with their associated signage. Mr Nichols explained that CDRCs were never sold from a grab and go with hot air inputs or from hot rotundas. Mr Watkinson suggested that the decision to sell CDRCs from serveovers must have been taken well in advance of the production of the oven fresh servery document issued in 2013 which explains (with illustrations) how CDRCs are to be served. Mr Nichols agreed that implementing the changes (for example, to part of serveovers) would have been a structured process, but he does not know when the decision was taken to sell CDRCs from these other locations and under these other signs. Mr Watkinson suggested that the decision had already been taken before Mr Prince met Officer Dean in November 2012 or almost immediately after he told Officer Dean how the CDRCs are sold and pointed him to a store to see them. Morrisons fundamentally changed where in the store they were selling them from and failed to tell him. Mr Nichols said that Morrisons would certainly never mislead anyone intentionally. He agreed that the decision may well have already been taken to introduce the fresh format and all those different changes we see in the oven fresh servery document from February 2013 by an operational team, but they might not even have provided Mr Prince with the document.
Further correspondence then ensued, in which Morrisons set out certain proposed changes to the signs for CDRCs in stores and requested HMRC's views to ensure compliance with the criteria for zero-rating. In particular, in an email sent to Officer Dean on 20 December 2013, Mr Robinson said that he had become aware that a number of advertising signs were not correctly placed on or above counters to make customers aware whether an item is a hot or cool down item, for example certain cool down items may have been moved to an area within the oven fresh counter that had a sign above it saying “Hot to trot”. As a result, Morrisons had decided to remove the general signs above the counters that state that food is hot. Their proposal was to replace these signs with differently worded slogans advertising the oven fresh counter. On top of the counters which held the cooldown items they would then place easily movable plastic stands that would advertise that the food is a cooldown item.
Mr Robinson also explained that Morrisons were also in the process of creating new general signage to be placed above the oven fresh counter. This would not advertise that the items were hot or cold. It would mainly advertise that the products were freshly cooked by Morrisons and straight from the oven, rather than being bought in from a third-party. He attached a document which shows how Morrisons intended to change both signs and the wording they intended to use. In particular, Morrisons proposed removing the word “hot” from phrases like “Hot Fresh Out of the Oven”. Mr Robinson said that they would like “clarity from HMRC on phrases like ‘oven fresh’ or ‘Fresh from the Oven’ as to whether HMRC consider that these types of phrases do not imply that we are indicating that the food is supplied hot. Obviously items will be hot when they come straight from the oven however, the items have not been cooked for the purpose of enabling the item to be consumed hot, they simply have to be cooked and depending on when the customer takes the product from the counter, the item may be hot or cold”.
Following clarification about exactly what language was proposed, this correspondence culminated in a letter sent from Officer Dean to Mr Robinson dated 15 January 2014. Again, this is an important letter, and we set out the key passages in full below:
“The core issue in this matter is, of course, whether the proposed signage means that range of food products which are being sold in the areas adjacent to/below the signage concerned are considered to be “advertised or marketed in a way the indicates that it is supplied hot - see note 3B to Group 1 Schedule 8, VAT Act 1994. I must stress that my response to your request purely addresses that single issue. Any agreement that a particular sign does not meet the criteria covered by Note 3B e) does not mean that all products within that area would be considered to qualify for zero rating. It simply means that products sold above ambient temperature in that area will not inevitably be considered to be standard rated.
Clearly there are a number of other circumstances which need to be considered as part of establishing the VAT liability of each individual product line (and potentially even within a product line). So, even if it is accepted that the general signage does not indicate to supply whilst hot, if any food lines are provided the above the ambient temperature (see the related note 3C) and therefore to be treated under any one, or more, of the other criteria within note 3B, the product should be standard rated.
This above paragraph would cover the following examples:
• product such as cooked chickens which, following cooking, are retained in the heated area of the rotisserie counter which (additionally) may also be covered by more localised signage indicating the intention to sell whilst hot
• pie and pasty type products placed in any apparently “cool down” areas, which are the subject to other in-store (e.g. poster), or website, advertising indicating a supply whilst hot
• products (e.g. cooked chickens) removed from the heated area of the counter to meet any requests made by customers who have found that the “cool down” stocks had become exhausted
Having emphasised the overall position, in particular the limits regarding the applicability of my response, I now turn my attention to the draft sign which were included in attachments to your (20 December) email. The comments below - made against the relevant sign references - are based on the understanding that the position applying in respect of the relevant signs is that advised by Helen Gardner in her email of 30 December. If that understanding is actually incorrect, please do inform me as soon as possible and provide any appropriate clarification.
Fresh format
OVF0001_1211 - It is accepted at the legend “Oven Fresh” does not actually indicate the food concerned is being supplied whilst hot. The sub-heading “Fresh Out Of The Oven” does raise a greater level of concern. However, in the absence of any other “hot” indicator(s) I would be prepared to accept that, applying a blanket standard way to treatment to products which are sold both above ambient temperature and under/adjacent to such a sign, would not be (fully) justified.
…
Non Fresh Format
OVF0035_0713 - On a similar basis to the example at OVF0001_1211 (above), it is considered that the heading “Oven Fresh” does not indicate the product is being supplied whilst hot. The (similar) follow-up line “Fresh From The Oven” is also a course for some concern. However, in the absence of any other hot indicator(s) I would be prepared to accept that applying a blanket standard rated treatment of products which are sold both above ambient temperature and under/adjacent to such a sign would not be (fully) justified.
…
Conclusion
On the basis of assurance has given by the group with regard to intention and in the absence of other indicators, although I do have some concerns – as to inferences that could be drawn from certain phases included within the proposed signage – in the vast majority of cases, I do accept that applying a blanket standard rated treatment to pots which are sold both above ambient temperature and under/adjacent to such a sign, would not be (fully) justified. However, I must advise that the above view does not apply in relation to the draft OV2 and OV3 signs [which used the phrase “Straight From The Oven”]. Should such signs be adopted, using the current draft format, I am of the opinion that – under Note 3B(e) - standard rated treatment would be fully justified.
Clearly, any decision as to the precise format/wording of any marketing/ advertising material adopted is a matter for the group but I do hope these comments are useful in informing your deliberations.”
In February 2014 Mr Robinson mentioned a further sign he had not previously raised. It read "There's nothing like hot fresh food from the oven". Officer Dean replied saying that this would not be acceptable. Mr Robinson replied, thanking Officer Dean for his prompt response and concluding “"I shall keep you informed with our progress/future issues with the removal of this sign and the other signs which we have previously discussed." Officer Dean moved to another post within HMRC and subsequently asked Officer Leonard whether she had heard from Mr Robinson. She replied that "Rowan verbally confirmed they were only using the signs that you agreed were appropriate during a meeting I had with him on 27 March 2014."
In his written evidence Mr Nichols had said that Morrisons made sure they closely followed the criteria set out in Officer Dean's letter of 15 January 2014 concerning the appropriate wording for signage used to advertise CDRCs in stores. Mr Watkinson showed Mr Nichols advertising triangles (essentially, large free-standing signs with three sides) with phrases such as "Oven Fresh Chicken", "British Chicken roasted here in store", "British Chicken roasted here in-store. Oven Fresh Chicken Cool Down" and "British Chicken Roasted Here In Store. Oven Fresh Chicken.". Correspondence from Morrisons to HMRC in 2021 indicated that this signage was not in use before 2014. Mr Nichols agreed that there have been some changes to the marketing since Officer Dean first visited in 2012 and that some mistakes were made in the signage as the years passed, all of which (he says) Morrisons sought to correct as soon as they knew about them. Mr Nichols accepted that Officer Dean had not been shown the advertising triangles being used on the cool-down tables, Morrisons had not asked HMRC for its view on the totality of the wording or the images prior to using these signs and no view had been expressed by HMRC. He agreed with Mr Watkinson that, when Morrisons confirmed to HMRC that it was only using the signs that Officer Dean had agreed were appropriate, “there appear to be some exceptions to that.”
In 2015, Morrisons identified that they had incorrectly treated several 'hot' lines sold from their Oven Fresh counter as zero-rated for VAT purposes. On realising this, Morrisons immediately disclosed their mistake to HMRC. As disclosed, the errors seem to have arisen from the way new products were allocated a zero rate by default in Morrisons’ accounting system, which was not manually overridden (because no one realised this needed to be done). In their disclosure letter (dated 11 September 2015), they made clear that they were still treating CDRCs as zero rated for VAT purposes on the ground that they met the criteria for VAT rating. HMRC made no suggestion that Morrisons was acting incorrectly.
In his witness statement Mr Nichols said that Morrisons believed that the advice they had received from HMRC could be relied upon and, as such, they acted on it in good faith, ensuring that there were no material changes to the placement, packaging or marketing of CDRCs. He said that CDRCs continued to be sold either from an unheated section of the Oven Fresh counter or from separate tables, unchanged from when Officer Dean (and Officer Leonard) initially reviewed the position in 2012 and 2013. Mr Watkinson took Mr Nichols to a letter from Mr Marshall to HMRC of 29 January 2021, where he wrote:
“We note your observation that the 'Oven Fresh' counter bulkhead sign was recently replaced with a sign which states 'Hot Food' in a store that you visited. Having discussed the position with our marketing team, we understand that these signs began to be installed in Autumn 2020. This phrasing represents a material change from our previous signage and the team responsible for creating the signs had not consulted appropriately before initiating the changes. We therefore intend to remove the signage in the near future."
Mr Nichols agreed that this was a further example of operational or marketing decisions being made, but no one consulting either the tax team or HMRC about how that was going to affect the VAT liability.
Mr Watkinson repeatedly pressed Mr Nichols as to whether he would like to revisit his view that Morrisons made no material changes as to how it sold the CDRCs since the initial advice was received. Initially he merely said that Morrisons had “made mistakes”, but ultimately (when Judge Baldwin asked him to answer Mr Watkinson’s question) he conceded that “The consequence of having made mistakes with the signage was material in terms of the costs, and obviously I guess the word "material" is for everyone to interpret, but certainly it did have some importance. It was important enough for us to write to HMRC and tell them about it.”
Mr Nichols said that the packaging used for CDRCs did not change materially from when Officer Dean reviewed it in 2013 and (he says) concluded that it was neither heat retentive nor specifically designed for hot food. Mr Nichols understands that the material used to package CDRCs was last changed in 2013, when the weight of the paper used was reduced from 50g/m to 45g/m. The supplier of the packaging confirmed that the thickness of both the paper (45g/m) and plastic lining (25 microns) has remained unchanged since the start of 2013. The only other changes that have been made to the packaging of CDRCs since 2012 have been purely cosmetic.
Mr Nichols explained that a main focus of Morrisons' tax and treasury team over the last decade was to ensure that CDRCs were placed, packaged and marketed by stores in compliance with the criteria laid down by HMRC in their initial rulings. Over the course of Mr Marshall's tenure at Morrisons (from November 2014 until February 2022), the tax and treasury team reviewed the VAT liability of CDRCs on numerous occasions. This was all explained to HMRC by Mr Marshall in a letter to Officer Leonard dated 2 October 2021. In that letter, Mr Marshall said:
“Throughout the period the focus of Morrisons’ Group Tax team has been to ensure that the treatment of the product is compliant with Note (3B). Similarly, Morrisons recognises that the application of Note (3B) is potentially complex and can be impacted by a number of factors (e.g. the way in which products are marketed or held out for sale). ...
With regard to reviews undertaken in the period from January 2014 to date, I joined Morrisons at the end of November 2014 and during my tenure we have reviewed the VAT liability of the product on numerous occasions, to ensure that the conditions for zero rating continued to be met. Examples include: -
- Visits to various stores in the Leeds and Bradford area as part of a category wide review of Oven Fresh lines in submitting the voluntary disclosure dated 11 September 2015 for underpaid VAT on sales of hot food. We would again highlight that the voluntary disclosure did not include any errors in respect of rotisserie chickens and moreover, in the letter, Morrisons specifically advised HMRC of the zero rated treatment of the product to ensure transparency and remove any potential uncertainty
- A visit to our Guiseley store in August 2017.
- Visits to our Yeadon and Thornbury stores in July 2019.”
Mr Nichols told us that Morrisons provided staff working in the Oven Fresh department with detailed guidance containing very clear instructions on processes for cooking and selling products, including CDRCs. Marketing materials are produced centrally and can be ordered from a catalogue. These catalogues, together with accompanying guidance, are intended to ensure that the wording and positioning of signage is consistent across stores. The Tax Department can access and review these materials.
Kirsty Drinkall (“Mrs Drinkall”)
Mrs Drinkall was the head of tax for Morrisons until May 2025. She joined Morrisons in February 2022, when the CDRC issue was already being disputed with HMRC. She instigated the decision that Morrison should charge VAT on CDRC‘s going forward, not as an admission that HMRC were right, and she said that she is firmly of the view that they are not, but as a prudent action to avoid building up further liabilities whilst the dispute progressed.
As part of her review of the CDRC dispute, Mrs Drinkall noticed that a customer survey had been performed in 2012 prior to the introduction of CDRCs, which Mr Nichols referred to in his evidence, but she found that details of the survey no longer remained on Morrisons files. She thought that it would be prudent to perform a new customer survey in relation to CDRCs to get an up-to-date sense of why customers purchased them.
At the time this new survey was performed, between September and November 2023, the price of CDRCs was the same as the price of HRCs, because Morrisons had already decided to account for VAT at the standard rate on CDRCs. A specialist consumer insight firm, Kokoro, was instructed to perform in-store surveys. They carried out these surveys in seven stores in different locations around the country and at different times. A Kokoro. team member stood by the CDRC cool down table in each store and asked a number of questions of customers who picked up a CDCR from the table and put it into their basket trolley, and who were willing to take part in the survey. 226 customers took part in the survey, 34% of them during the morning, 27% at lunchtime, 38% in the late afternoon and 1% in the evening. Mrs Drinkall agreed with Mr Watkinson that 225 customers was a “miniscule” sample compared to the millions of chickens Morrisons sells each year.
When asked whether they were buying the CDRC to eat before they get home or once they got home, 95% of customers answered that they planned to eat the CDRC once they got home and not before. In response to being asked which of a number of meals (or as a “snack”) the chicken would be eaten as part of, over 75% of customers selected dinner as their answer with over a quarter selecting lunch and 11% selecting “snack”. Mrs Drinkall explained that the percentages add up to more than 100% because customers were allowed to select more than one answer to this question. Of the customers who selected “snack” as an answer, only 3% of customers selected snack alone, without selecting another option as well. Mrs Drinkall thinks this may indicate that 8% of customers eat as a snack the leftovers of a CDRC that was eaten as part of a meal. In answer to the question whether they would reheat the chicken at any point, 86% of customer said they would not. Customers were asked whether, by the time they ate the CDRC, they thought it would be cold, at room temperature or warm or hot. 59% said they thought it would either be cold or at room temperature, whilst 40% thought it would be warm or hot. Customers were also asked roughly how far they lived from the store where they bought the CDRC. More than 3/4 of customers lived less than 5 miles from the store.
Mrs Drinkall’s take from the survey is that the significant majority of Morrisons customers typically buy CDRCs to consume as part of a meal, as a fresh product but not necessarily a hot one.
Sian Whittle (“Mrs Whittle”)
Mrs Whittle was a Category Director for Food Services at Morrisons. She is now Category Director for Meal Solutions. She has worked for Morrisons in a variety of roles since April 2014.
Mrs Whittle says that, given her wide experience in various roles at Morrisons, she knows why customers typically need or want certain products and how their needs or wants vary, even between different products of a similar type. Ignoring processed chicken, such as breadcrumb-coated frozen chicken burgers for example, she explained that Morrisons sells chicken in the following forms: frozen, refrigerated raw, refrigerated cooked, CDRCs and HRCs. Each of these products is distinct and serves a different purpose for a customer.
Mrs Whittle’s view, which she says is held by many people, is that a freshly cooked chicken obviously tastes nicer that a refrigerated one. This view is born out in some articles she exhibited and by comments on the Morrisons webpage. She contrasted CDRCs with the ready to cook chicken Morrisons sell. This is a cooked and then refrigerated product with a five-day shelf life; it has additives to prolong that shelf life. She accepts that taste is obviously a highly subjective matter, but in her opinion freshly cooked chickens from the Oven Fresh counter (i.e. CDRCs) taste nicer than ready to cook refrigerated chickens.
For Morrison a key differentiator from their competitors is their Market Street offering, which includes all their freshly cooked products. Morrisons retains this offering because it is popular with customers and Morrisons know that people value the taste, freshness, and availability of a freshly cooked product.
CDRCs are only sold in stores, not online. They weigh between 1.25 kg and 1.4 kg before cooking and between 937g and 1,050g after cooking. Information pre-printed on the bag informs customers when they should consume the chicken: they should eat it within two hours of purchase or refrigerate it and consume within 24 hours. HRCs are also only sold in stores. They are of similar weights to CDRCs and, following the decision to charge VAT on CDRCs, cost the same. Information pre-printed on HRC bags tells customers that they should consume the chicken within two hours of purchase or refrigerate it and consume it within 24 hours.
Unlike CDRCs, HRCs are kept hot, unbagged in the heated counter until they are sold. During her time as a store manager, Mrs Whittle would check that CDRC’s were not displayed for longer than the maximum two-hour window, which she understands is what is allowed under food safety rules. This was a backup check as her colleagues working on the oven fresh counter had primary responsibility for this task. They were also responsible for taking steps to sell CDRCs if they were not selling quickly. Standard instructions included a 50% mark down 15 minutes before the two-hour expiry. This was to minimise waste, as it is obviously better to sell a CDRC for half price than to have to throw it out if it had not been sold within two hours. CDRCs would be temperature checked as soon as they were taken out of the oven, but not once they had been put into their bags. In contrast, HRCs would be checked in the display every two hours to make sure that they were being held at a temperature at least 65°C, as Mrs Whittle understands this to be a food safety requirement.
As a Category Director Mrs Whittle and her team are responsible for making the final decision in relation to packaging for “their” products. Mrs Whittle told us that the packaging for CDRCs is not intended to retain heat. CDRCs must be packaged before being left on the table for several reasons including hygiene. She told us that cooked chicken is a high-risk food; if it is not held within an applicable temperature range and packaged appropriately it easily supports the growth of bacteria which can lead to food poisoning. Freshly cooked food is liable to be greasy and leak. This is just as true for baked goods such as sausage rolls as it is for cooked chickens. As these goods cool, the absence of packaging would risk leaving the product in a puddle of greasy juice. Finally, customer readiness is a factor in packaging. Unlike, say, apples, a customer cannot pick up an entire chicken and place it unpackaged in a shopping basket. There are several reasons for this such as its unwieldiness, size and texture as well as the risk of cross contamination. For similar reasons, whole raw refrigerated chickens and whole cooked refrigerated chickens must be packaged before being displayed and sold.
Mrs Whittle said that the principal drivers when choosing suitable packaging vary between products. For example, the main driver when choosing suitable packaging for freshly cooked pasties is that grease from the pasty doesn’t escape through the bag and that the packaging is breathable to prevent sweating. In relation to CDRCs the critical point is to make sure that there isn’t any leakage of chicken juices. She agreed that this risk arises because CDRCs are cooked and still hot when they're put into the bag. In her time as a store manager and in other roles, Mrs Whittle has seen customer complaints in relation to CDRCs to the effect that the packaging leaked and caused damage to customers’ property. For that reason, it has always been important to have a plastic lining to the bags and to make sure that her colleagues are trained to seal the bags properly.
However, she says, it has never been an aim of CDRC packaging to retain heat. As far as she is aware, her team and her predecessors have never chosen CDRC packaging because of any heat retention properties. The phrase “Caution: Hot Product” is printed on the CDRC bag because, she says, the Morrisons compliance team recommended it from an abundance of caution, although they told her that this was not legally required and that the words could be removed. She has no experience of customers saying that they have burned themselves on a CDRC. She thinks the wording is needed because CDRCs, like HRCs, are cooked to a temperature of 85°C. The point of the warning is to avoid any risk of a customer picking up a chicken and then hurting themselves, although she thinks it is a pretty low risk which would depend on how long the chicken had been out of the oven.
Mr Watkinson took Mrs Whittle to the specifications for chicken paper bags and those for HRC bags. The paper specifications used to be the same, but now the brown Kraft paper in chicken paper bags is 45gm whereas it used to be 50gm (like the HRC bags). The co-extruded polypropylene layer in the CDRC bag is 25microns and 15microns for HRC bags. Mrs Whittle confirmed that packaging of the same structure is used for both HRCs and CDRCs; the reason for different plastic linings is that the window makes the chicken paper bag less structurally strong. As a CDRC is on display when bagged, unlike HRCs which are only bagged on selection by the customer, it is important that the product is visible, which is why the bag has a plastic window. The plastic in a chicken paper bag is thicker to stop the window from failing and hot juices going all over people.
Mrs Whittle said that chicken paper bags have sometimes been used for HRCs, for example when HRCs or CDRCs are sold from rotundas. The internal guidance also shows the chicken paper bags being used for "VAT free tables, Hot to Go Units and closed downs on counter tops". This is because (unlike in a serveover) customers need to be able to see that they are buying a chicken. HRC bags would be used where a colleague was serving the customer a whole chicken and they picked which chicken they would like. Mrs Whittle agreed that the same packaging with different labels was being used to sell HRCs as well as CDRCs and that the packaging is designed specifically to cater for the fact the food is hot.
She says chicken paper bags can be contrasted with other products where Morrisons are concerned about heat retention. For example, customers may order products from their local Morrisons café to be delivered to them by Uber Eats or Just Eats. In such a case it is important that the products, which would have been served hot in the café itself, are wrapped in heat retaining packaging so that they reach the customer as near to the original temperature as possible. So, toasted sandwiches are packaged by wrapping them in a foil lined sheet.
Mrs Whittle exhibited examples of the packaging used for refrigerated cooked chicken. Like the chicken paper bags, this is designed to prevent chicken juices or grease leaking out and to prevent contamination, and the same as true of the packaging for other chicken products, such as raw chicken. She thought that the HRC and chicken paper bags could both be used for hot and cold chicken. As far as she was aware, there was nothing in their design that is specific to hot chickens.
Simon Williams (“Mr Williams”)
Mr Williams is Morrisons’ Senior Regional Operations Manager for Yorkshire/Humberside. He has worked at Morrisons since 2002 in a number of roles.
He told us that his first responsibilities relating to rotisserie chickens came with his promotion to Duty Manager in October 2009, so pre-date the introduction of CDRCs. At that point, Morrisons only sold rotisserie chickens that were cooked in the rotisserie and then kept hot in a heated cabinet. While he was working as Deputy Store Manager, CDRCs were introduced in October 2012. Mr Williams does not have a copy of the guidance that was issued at that time on the procedures relating to CDRCs, but he referred to guidance from February 2013 entitled "Oven Fresh Servery''. That guidance reflects the processes that he recalls were communicated to store staff in relation to CDRCs.
This document explains health and safety set-up, how to unload the rotisserie ovens and combi ovens (as different stores had different types of oven for roasting chickens) and the procedures for CDRCs, which makes it clear how important it was to follow all procedure correctly for the desired VAT-free treatment to apply. At the top of page 11 (headed “VAT Free Chickens”), staff are instructed:
“Chickens sold from the hot counter attract VAT however if we sell the chickens from an ambient display we can sell them VAT free. The following procedure must be adhered to without deviation to sell VAT free chicken. An Oven Fresh Temperature Check and Time Displayed Log is used to record the following when product is monitored by time and must be sold within <2 hours.”
Instructions on unloading the oven and packing include:
“Unload the Ovens as per standard procedure and record onto the Temperature Check and Time Displayed log.
A decision is required on how many chickens are to be sold from the counter and how many from the table or ambient display, bearing in mind the table chickens must be sold within 2 hours and cannot be transferred from the hot counter on to a table.
Place the counter chickens into the counter then pack the remaining ‘table’ VAT Free chickens into 4100125 Hot Chicken strip window bag and hot seal. Apply a GLP or scale label using the correct codes for VAT Free Extra Tasty Chicken and VAT Free Roast Chicken
It is best practice to label a batch of chickens at the same time to aid time checking. Unloading and labelling must take place without delay.”
As far as monitoring time, instructions include:
“ The log must be referred to on a regular basis and product checked on the tables every 20 minutes to ensure that the 2 hour limit is not exceeded - a salad bar countdown timer can be used to assist.
Check on the hour, 20 past and 20 to the hour referring to the time printed on the GLP or scale label which displays the time the product requires removing from sale.
…
A VAT Free Chicken may be reduced in price when it has 20 minutes of its life remaining by a suitable amount to clear through depending on the volumes.
Any reductions should be actively sold by offering these to customers as they browse.
Just before (1 minute) a product has reached the 2 hour time limit, it must be removed from sale and placed into a food waste sack labelled not for resale. Implement current waste procedures.
…
We must not incur any extra markdown and waste from the VAT free display so little and often is a must with tight production controls.
VAT free chickens cannot be displayed from the hot counter top as this is deemed as keeping the product warm attracting VAT.”
The document explains that “In selected stores we have reduced the serveover counter in length and removed the glass and heating elements, creating an ambient section to display VAT free chicken from in counter flow” and there is a picture of bagged CDRCs in a cabinet with an open front and a red poster bearing the words “Oven Fresh Chickens £4.99 each” and a picture of a whole roast chicken. In contrast, HRCs are pictured unbagged in paper cases (rather like a liner for a round cake tin) in sealed serveover counters.
The document explains the use of hot rotundas for selling products. It describes the purpose of hot rotundas as “To offer Hot Grab & Go Whole Chickens from a Hot Rotunda. Alternately the Rotunda can be switched off and used for selling VAT Free Chickens, refer to VAT Free procedure.”
The document explains the packaging to be used. CDRCs are always sold in a “strip window bag” whereas other chickens are sold in a “hot chicken bag” (or a “chicken dome” which “are used in the first generation of Fresh Format stores with heated hot grab and go units”). All bags are sealed using a bag sealer “reducing the risk of grease leaking”.
Mr Williams confirmed that the detailed process set out in the "Oven Fresh Servery'' document from February 2013 reflects the reality of what his colleagues did in the stores where he was Deputy Store Manager and Store Manager.
He also referred us to a later document incorporating guidance on this topic, "How I Run My Oven Fresh and Pie Shop - What Good Looks Like" dated September 2020, The guidance relating to CDRCs and HRCs in that document is almost identical to that in the "Oven Fresh Servery" document from February 2013 . Mr Williams says that this shows that the processes for CDRCs have been consistent throughout the period in which they have been sold by Morrisons.
Mr Williams told us that stores also received signage and other documents for CDRCs from head office. We looked at some examples of the design for chicken paper bags, a plain bag with a cut-out window in use from 2016, and a strip window bag with a Union Jack design, which was introduced from 2017 except in Scotland. We also looked at designs for "cool-down triangles", which are three-sided displays (Mr Williams called them “toblerones”) for use on the tables where the CDRCs are located, dated 5 November 2018 and 19 August 2020. The earlier design has different pictures on each side, roasted chickens on two sides and a smiling girl eating a roast chicken meal on the third. On each side are the words “Oven Fresh Chicken £5 Each” at the top and “British Chicken roasted here in store” at the bottom. The later design has a picture of a single roasted chicken (so only part of the chicken is visible on each side of the triangle). On all three sides there is a roundel with the words “MORRISONS Making it FRESH IN STORE” immediately under the picture and right at the bottom (in smaller type) the words “Sold on the cool down”. Words are superimposed on the lower part of the picture of the chicken on two sides of the triangle. On one side ae the words “TASTY, JUICY, FRESH” and on the other the slogan “ROASTED RIGHT HERE”. Mr Williams said these were never used to advertise HRCs.
Mr Williams also showed us a catalogue from which stores could order merchandising material for the entire product range. We saw the roast chicken triangles as well as A4 posters for chickens (The slogan here being “British chicken roasted here in store”) and table inserts (a set of three, each being the same as one side of a marketing triangle). Mr Williams says that he was familiar with all these, having used them and later/earlier iterations with colleagues during his time as Deputy Store Manager and Store Manager. Again, his recollection is that, apart from changing photographs and branding, they have all remained broadly consistent throughout his time.
Mr Williams said (agreeing with Mrs Whittle) that he had never received or seen a complaint from any customer that they had burned or scalded themselves on a CDRC or its juices. He recalled that, following the introduction of CDRCs, Morrisons saw an increase in total sales of fresh cooked chickens (i.e. CDRCs plus HRCs) as compared to their total sales of HRCs prior to October 2012. The tables where CDRCs were displayed could get very full indeed in order to keep up with the demand from customers. He said that CDRCs and HRCs both remained a popular choice with customers throughout his time working in stores.
Finally, Mr Williams told us that he had never seen customers eating CDRCs, or parts of them, on store premises or in the vicinity of the store, e.g. right outside or in the store car park. In contrast, he has observed customers eating items such as takeaway fries, pasties and similar products right outside the store or in the store car park..
David Whittaker (“Mr Whittaker”)
Mr Whittaker provided an expert report and gave evidence in person. He is a Manager of the Process Innovation Department and a Thermal Process Specialist at Campden BRI (Chipping Campden) Limited (“Campden”). He oversees Campden’s services related to thermal and nonthermal processing and domestic appliance instruction development. About half of his time is focused on thermal processing technical activities for clients, such as training delivery and consultancy.
Campden were requested to perform a series of cooking and cooling trials to monitor the temperature over time of two product types, whole chickens, and pasties, within several different packaging formats.
The temperature of cooked chickens or pasties were monitored in seven different scenarios: unwrapped (no bag); wrapped tightly in a bread paper bag; wrapped loosely in a bread paper bag; wrapped tightly in a chicken paper bag; wrapped loosely in a chicken paper bag; wrapped tightly in a thin foil-lined bag; wrapped loosely in a thin foil-lined bag. For the ‘tightly wrapped’ trials, the bags were folded over multiple times, to ensure the bags were as close-fitting as possible and minimum air remained within the packaging and secured in place using a paper label. For the ‘loosely wrapped’ trials, the bags were folded with one approximately 3cm fold and secured using a paper label. In all cases the Morrisons in-store cooking method was simulated for each trial condition by heating in a fan-assisted electric oven (180°C) until the point where the entire product reached a temperature of 85°C, as set out in the Morrisons guide ‘How I Run My Oven Fresh and Pie Shop – September 2020’. The Morrisons in-store cooling method was then simulated by storing product in a controlled ambient environment at 18°C to mimic the temperature in a Morrisons store. During both cooking and cooling, the core temperature of product, with or without packaging, was accurately measured and recorded. The results were statistically analysed.
Mr Whittaker’s report set out in a table the results of his experiments and summarised the colling temperatures at each hour for both products in their various states of wrapping (or lack of wrapping). We have reproduced the table in the Appendix to our decision. The conclusions Mr Whittaker draws from his research are as follows:
The three packaging types tested (bread paper bags, chicken paper bags and thin foil-lined bags) demonstrated, to varying degrees, a heat retaining effect in both chicken and pasty product samples. A “bread paper bag” is not just a paper bag; it is a semi-permeable paper bag with orientated polypropylene. Mr Whittaker did not test a plain paper bag. However, in evidence he said that a paper bag, although somewhat permeable, is still going to be really restricted with regard to convection and evaporative heating and there would be a similar heat-retentive effect with a paper bag. He thought we would see that with any packaging that covers the product, even if there is a permeable aspect to it.
This overall conclusion aligns with Mr Whittaker’s experience and knowledge; it would be expected that packaging placed around hot food would reduce the cooling rate to at least some degree, and in some cases a significant degree, for the following reasons:
Packaging will provide additional “thermal resistance” by adding a further layer of material for heat to conduct through.
Packaging will restrict direct contact between the food surface and air flow in the external environment, reducing the impact of convective heat transfer.
Non-permeable or semi-permeable packaging will prevent, or reduce, the escape of water vapour into the environment, reducing the impact of evaporative heat transfer.
Factors (b) and (c) are likely to be more significant than factor (a) in the case of the three packaging formats tested.
The impact of packaging on cooling rate was statistically significant for whole chickens. This means that, if the experiment was repeated many times, the results would show the same conclusion; packaged chickens cool down at a slower rate than unpackaged chickens.
The impact of packaging on cooling rate was also statistically significant for the pasties; packaged pasties cool down at a slower rate than unpackaged pasties.
The impact of packaging on the reduction in cooling rate was less pronounced for pasties, compared with chickens, i.e. on average, there is a greater difference in cooling rate between packaged and non-packaged chickens, than there is for pasties. The difference in the cooling rate between these two products is not evident from these tests. It could arise from a variety of factors, e.g. varying geometry and/or weight and/or thermal diffusivity.
For the chickens, the effect of the packaging on the heating rate varied, depending on the packaging. For example, it was observed that the bread paper bag had a reduced insulative effect compared with the chicken paper bag and the thin foil-lined bag.
The difference in cooling rate observed between packaged and unpackaged chickens was more pronounced within the first hour of cooling. By hour three, the cooling rates were all very similar. Hence the final temperatures after four hours of cooling are relatively close together (an end of cooling temperature range of 8°C for chickens).
Officer Graeme Dean (“Officer Dean”)
Officer Dean was an officer of HMRC from March 1975 until January 2016 when he retired.
He said that following on from the legislative changes, issues surrounding the sale of CDRCs (and certain other food products) had been discussed in general terms between colleagues, himself and Morrisons’ representatives. However, at this point there were no issues of contention.
In the Summer of 2013, his nearest branch of Morrisons (Rothwell) was one of the fust in the country to be refurbished under a "Fresh Format" initiative. This involved a major change in both the store layout and product presentation. Whilst making a personal visit to the store, he noticed that the CDRCs, which had previously been placed for display/sale from a table within a few yards of the entry into the main body of the store, were no longer in place.
This arrangement had been the subject of previous discussions between HMRC representatives (including Officer Dean) and the Morrisons’ VAT Manager, Mr. Prince. HMRC and Morrisons had been content that the arrangements in place meant CDRCs could be zero-rated. Clearly, changes in the arrangements could potentially mean that a different liability would be applicable.
On moving towards the rear of the store - where the rotisserie chickens and other hot meat products were prepared and there was some advertising signage in relation to hot food – Officer Dean noticed a new food display counter. This included an area where cooked chickens in bags were available for customers to select and add to their shopping baskets.
Following internal discussion, he wrote to Ms Harrison on 5 September 2013. She asked for further information and Officer Dean replied in his email of 20 September 2013 (see [48] above).
On 31 October 2013 Mr Robinson replied addressing the issues that had been identified by Officer Dean’s visit to the Rothwell store (see [55] above for a summary of this letter)
On 4 November 2013, following a further email exchange, Officer Dean indicated that Mr Robinson’s reply had provided some assurance and welcomed Mr Robinson’s suggestion of a meeting to cover outstanding issues on CDRCs. He asked Mr Robinson to get in touch “in the next few days” to arrange this. He cannot personally recall any meeting at that time which was specifically focussed on these issues, nor can he find any trace of one in HMRC’s files.
Mr Robinson did email Officer Dean on 18 December 2013 indicating (“following on from our meeting regarding the ‘VAT free cooldown’ chickens” – which might suggest that such a meeting did in fact take place) that he wanted to discuss Morrisons’ future arrangements about advertising in the oven fresh counter area.
Mr Robinson summarised Morrisons’ position in an email of 20 December 2013. This is summarised at [58]-[59] above,
Officer Dean discussed the material Morrisons sent him with the Retail Unit of Expertise (“the RUE”). He explained that the RUE team were established some years ago and have a national role. They work closely with the relevant Policy Branches covering Retail Schemes and VAT liability issues. Part of their role is to provide support and advice to HMRC's VAT assurance staff in the interpretation of legislation and internal guidance relating to retailers.
He replied to Mr Robinson on 15 January 2014. He observed that his letter noted Morrisons’ general assurance on “intention” and then addressed the advertising/marketing issues referring to the legislation. He considers that the letter emphasised that the response was purely addressing the single issue of signage - covered by Note 3B(e). He outlined several circumstances which could impact on the VAT liability of products sold, even if it was accepted that the general signage did not indicate a hot food (standard rate) supply. He also emphasised the limited applicability of his comments.
On 10 February 2014 he e-mailed Mr Robinson. He outlined his understanding of a telephone call they had during the previous week, and he requested a brief note to confirm the position the group were ·adopting in relation to his letter of 15 January.
Mr Robinson responded by e-mail on 19 February, confirmed Officer Dean’s understanding of the group position and said that all relevant signs would be changed or removed by the end of March 2014. He additionally sought agreement that there would be no issues regarding another sign reading “There is nothing like hot food fresh from the oven” which was to be placed above the hot over but not directly above cool down items.
Officer Dean responded by e-mail on the same day to say that, if this sign was used, all cool down lines would need to be standard rated. Mr Robinson responded by e-mail on the same day. He said that this sign would not be used and that he would inform Officer Dean of progress/future issues regarding his sign and the other signs they had previously discussed.
Officer Dean says that, although he had agreed that Morrisons was properly zero-rating CDRCs from 1 October 2012 to mid-summer 2013, the changes notified on 5 September 2013 meant that the same treatment could no longer be relied upon. He did agree that the proposed changes to address potential residual heat transfer to CRDCs and to ensure advertising adjacent to CRDC sales/display points did not indicate a supply whilst hot. This (he says) meant that the adoption of the proposed changes would not result in a breach of the criteria in Note 3B (c) and (e). However, not all aspects of Note (3B) had been addressed, and he does not consider that his advice comprised a decision that CDRCs could be zero-rated. As he indicated in his letter of 20 September 2013, there were other issues which would need to be considered before liability could be properly determined and any decision on that issued.
In May 2014 Officer Dean was shown a booklet headed “Oven Fresh Servery” dated February 2013. When he read it, he discovered that CDRCs must not be left out on display after 2 hours. He says that, contrary to his previous understanding, CDRCs could not fully cool down to an ambient temperature before sale. He says that he was not aware of these timing restrictions and, had he been, they would have raised some concerns at the time regarding Morrisons’ intention – which (he says) is relevant to Note 3B(a). He told us that his understanding, from earlier visits in 2012 and discussions with Mr Prince was that CDRCs, which were then being displayed on tables near store entrances, were left to cool naturally and may no longer have been above the ambient temperature when sold.
The VAT Liability Issue
Morrisons and HMRC have helpfully agreed that that a CDRC is “hot at the time it is provided to the customer” within the meaning of Note (3B) and that the CDRCs are not “heated to order”, so Note (3B)(b) does not arise for consideration. So, the remaining issues we need to consider are therefore:
Have the CDRCs been heated for the purposes of enabling them to be consumed hot (Note (3B)(a))?
Have the CDRCs been kept hot after being heated (Note (3B)(c))?
Have the CDRCs been provided to a customer in packaging that retains heat (whether or not the packaging was primarily designed for that purpose) or in any other packaging that is specifically designed for hot food (Note (3B)(d))?
Have the CDRCs been advertised or marketed in a way that indicates that they are supplied hot (Note (3B)(e))?
If the answer to any one of these questions is “Yes”, the CDRCs will be excluded from zero-rating. Before we can address these questions, we need to reflect on the parties’ submissions on the correct approach we should take to statutory interpretation, in particular our ability to use external aids to construction. We will set out the parties’ submissions on that issue and the four questions that go to liability, and then turn to discuss those submissions and reach our conclusion on liability.
The Approach to Statutory Interpretation.
HMRC say that there is a danger in Morrisons seeking to persuade the Tribunal by reliance on external aids to interpretation such as consultation documents and responses, Hansard extracts, and HMRC guidance and manuals, to displace clear and unambiguous statutory language.
They say, relying on the judgment of Lord Hodge DPSC in R(O) v Secretary of State for the Home Department and R (Project for the Registration Children as British Citizen) v Secretary of State for the Home Department [2022] UKSC 3 at [29]-[32] (“Project for the Registration of Children”), that the words which Parliament has chosen to enact are the primary source by which meaning is ascertained. External aids to interpretation therefore play a secondary role. No external aids can displace the meanings conveyed by the words of a statute that, after consideration of their context, are clear and unambiguous and do not produce absurdity.
They say that references to statements by a Government minister are not a legitimate aid to statutory interpretation unless the three conditions set out by Lord Browne-Wilkinson in Pepper v Hart, [1993] AC 593 (“Pepper v Hart”), at p 640 are met. They are: (i) that the legislative provision must be ambiguous, obscure or, on a conventional interpretation, lead to absurdity; (ii) that the material must be or include one or more statements by a minister or other promoter of the Bill; and (iii) that the statement must be clear and unequivocal on the point of interpretation which the court is considering.
HMRC accept that, under a separate principle, reports of legislative debates may be referred to, outside the rule in Pepper v Hart, to supply context or identify the mischief at which legislation is aimed; Bennion, Bailey and Norbury on Statutory Interpretation at [24.12].
Mr Watkinson also referred to the recent decision of the Court of Appeal in HMRC v Innovative Bites Ltd [2025] EWCA Civ 293 (“Innovative Bites”). This is another food VAT case, this time about whether “Mega Marshmallows” are “confectionery” or not. “Confectionery” is excluded from zero rating as “Food of a kind for human consumption” by Excepted Item 2. Note (5) to Group 1, Schedule 8, VATA reads “and for the purposes of item 2 of the excepted items ‘confectionery’ includes chocolates, sweets and biscuits; drained, glacé or crystallized fruits; and any item of sweetened prepared food which is normally eaten with the fingers”.
HMRC (represented by Mr Watkinson) argued that the Upper Tribunal was mistaken in viewing Note (5) as “akin to a rebuttable presumption” and in considering that “even where a product might fall within a description in Note 5 other factors might lead to a conclusion that the product is not confectionery”. Mr Watkinson had submitted that a product to which Note (5) appears to apply will only not be regarded as “confectionery” if that would be absurd or anomalous. So, for that reason, the “cooked sweet chilli flavoured chicken skewers” to which the FTT referred in Corte Diletto UK Ltd v Revenue and Customs Commissioners [2020] UKFTT 75 (TC), at paragraph 57, would not be considered “confectionery” even if they could be said to be “sweetened prepared food which is normally eaten with the fingers”, reading those words literally. Such cases apart, Mr Watkinson had argued, everything described in Note (5) constitutes “confectionery” for the purposes of Item 2,
At [34] Newey LJ (with whom Males and Nugee LJJ agreed) identified the principles to be applied when construing Note (5) as follows:
“When considering how Note (5) is to be construed, the following principles are to be borne in mind:
i) “The courts in conducting statutory interpretation are ‘seeking the meaning of the words which Parliament used’: Black-Clawson International Ltd v Papierwerke Waldhof-Aschaffenburg AG [1975] AC 591, 613 per Lord Reid” and the “primary source by which meaning is ascertained” is “the words which Parliament has chosen to enact as an expression of the purpose of the legislation”: R (Project for the Registration of Children as British Citizens) v Secretary of State for the Home Department [2022] UKSC 3, [2023] AC 255 (“Project for the Registration of Children”), at paragraph 29, per Lord Hodge;
ii)“Explanatory Notes, prepared under the authority of Parliament, may cast light on the meaning of particular statutory provisions”: Project for the Registration of Children, at paragraph 30, per Lord Hodge. However, “[e]xternal aids to interpretation … must play a secondary role” and they do not displace the meanings conveyed by the words of a statute that, after consideration of the context, are “clear and unambiguous and which do not produce absurdity”: Project for the Registration of Children, at paragraph 30, per Lord Hodge;
iii)“[I]t is without question a legitimate method of purposive statutory construction that one should seek to avoid absurd or unlikely results”: Project Blue Ltd v Revenue and Customs Commissioners [2018] UKSC 30, [2018] 1 WLR 3169, at paragraph 31, per Lord Hodge. In R (Edison First Power Ltd) v Central Valuation Officer [2003] UKHL 20, [2003] 4 All ER 209, Lord Millett said in paragraphs 116 and 117 that the Courts “will presume that Parliament did not intend a statute to have consequences which are objectionable or undesirable; or absurd; or unworkable or impracticable; or merely inconvenient; or anomalous or illogical; or futile or pointless” but that “the strength of these presumptions depends on the degree to which a particular construction produces an unreasonable result”. That observation was quoted with approval by Lord Scott in Gumbs v Attorney General of Anguilla [2009] UKPC 27, at paragraph 44, and also cited by Lord Kerr in R v McCool. [2018] UKSC 23, [2018] 1 WLR 2431, at paragraph 25;
iv)Identifying the purpose of legislation is of “central importance” in construing it: Rossendale Borough Council v Hurstwood Properties (A) Ltd, [2021] UKSC 16, [2022] AC 690 (“Rossendale”), at paragraph 10, per Lords Briggs and Leggatt. As this principle has been applied in the context of tax legislation, it involves “determin[ing] the nature of the transaction to which [the statutory provision] was intended to apply and then … decid[ing] whether the actual transaction (which might involve considering the overall effect of a number of elements intended to operate together) answered to the statutory description”: Barclays Mercantile Business Finance Ltd v Mawson [2004] UKHL 51, [2005] 1 AC 684, at paragraph 32, per Lord Nicholls. “The ultimate question”, Ribeiro PJ said in Collector of Stamp Revenue vArrowtown Assets Ltd [2003] HKCFA 46, at paragraph 35, “is whether the relevant statutory provisions, construed purposively, were intended to apply to the transaction, viewed realistically”; ….”
Later Newey LJ expressed his agreement with HMRC’s submissions in these terms:
“[44] …I agree with Mr Watkinson that, having regard to the principles mentioned in paragraph 34(iii) and (iv) above, a product which can be said to fall within Note (5) if read literally will nevertheless not be “confectionery” for the purposes of Item 2 if that would be absurd or it is obvious that, in the light of their purpose, the provisions were not intended to apply to the product. “Cooked sweet chilli flavoured chicken skewers” would be excluded on this basis.
[46] In short, I agree with Mr Watkinson that, absent absurdity or the like, Note (5) is conclusive. If, accordingly, a product is “sweetened prepared food which is normally eaten with the fingers”, it is “confectionery” for the purposes of Item 2. The Upper Tribunal was mistaken in thinking that Note (5) is just “akin to a presumption” and that “other factors might lead to a conclusion that the product is not confectionery”. The “words which Parliament has chosen to enact as an expression of the purpose of the legislation” signify that products such as are described in Note (5) are “confectionery”.”
Mr Watkinson says that the purpose of the provisions we are concerned with can be identified by comparing the provisions before and after the FA 2012 changes. That is reflected in the extrinsic materials that assist in identifying the mischief that the legislation was aimed at. The purpose of the legislation was to close loopholes and address anomalies; it did that by providing statutory clarity as to five instances in which the “hot food” exception is met. The purpose was not to create further loopholes; it was to ensure that all hot takeaway food is taxed. To make good on that purpose, Parliament deliberately enacted the legislation in broad terms with five tests that often overlap one another. That is how the loopholes were closed. So, HMRC’s broad submission is that, if a product otherwise answers the wording of the test, then unless applying the plain language of the tests produces an absurd or anomalous result that is the end of the matter and the product falls within the hot food exception to the general zero-rating for food.
Ms Sloane says that we can look at Hansard to put the legislation into relevant context. She relies on Kennedy v Charity Commission [2014] UKSC 20 (“Kennedy”), where Lord Toulson observed:
“[119] In the present case we have been referred to Hansard, which shows that the government positively intended not to interfere with the court’s exercise of the power to determine what information should be made available to the public about judicial proceedings, and that it viewed statutory inquiries in the same way as judicial proceedings. I do not consider this to be relevant or admissible for the purposes of construing s 32, which is unambiguous; but it is relevant background material when considering whether questions of disclosure of information about statutory inquiries are properly a matter for the courts, applying the common law.”
She also referred to a comment by Lord Wilson in R (DA) v SSWP [2019] UKSC 21 (“DA”), at [80], where he considered whether, in settling the terms of what is known as the revised benefit cap, the government had breached rights under a UN convention because it had failed to have regard, as a primary consideration, to the best interests of children below school age of lone parents and not evaluated the possible impact of its decision upon them:
“In answering this question within its overarching inquiry into the alleged violation of Convention rights, the court can, without constitutional impropriety, have regard to Parliamentary materials which explain the background to the government’s decision and in particular its policy objectives: Wilson v First County Trust Ltd (No 2)[2003] UKHL 40, [2004] 1 AC 816, paras 61 to 66.”
He concluded (at [87]) :
“By a narrow margin I am driven to conclude that, in relation to its refusal to amend the 2006 Regulations so as to exempt the appellant cohorts from the revised cap, the government did not breach article 3.1 of the UNCRC in either of the relevant dimensions of its concept of the best interests of a child. The Parliamentary and other materials to which I have referred demonstrate that it did evaluate the likely impact of the revised cap on lone parents with young children; and that it did assess their best interests at a primary level of its overall consideration. This court must impose on itself the discipline not, from its limited perspective, to address whether the government’s evaluation of its impact was questionable; nor whether its assessment of the best interests of young children was unbalanced in favour of perceived long-term advantages for them at the expense of obvious short-term privation.”
Have the CDRCs been heated for the purposes of enabling them to be consumed hot (Note (3B)(a))?
Here, it is agreed, we are looking for the assumed common intention of the supplier and the consumer as to whether it is a term of the bargain that the product be supplied to be eaten hot. This is an entirely objective enquiry, and the Tribunal derives the terms of the bargain from what each party to the contract says and does (including the presentation of the supply in a shop and in any advertising); Sub One Limited (t/a Subway) (in liquidation) v HMRC [2014] EWCA Civ 773 (“Sub One”), at [49].
Morrisons say that the key term of the bargain was to provide “fresh” chicken, not “hot” chicken. They say that HMRC’s suggestion that the test is met if the consumer reheats the food is obviously wrong; the purpose of the legislation is to capture food which has been heated so that it can be consumed whilst it is still hot from the supplier’s heating of it. Similarly, it is wrong for HMRC to argue that, if some customers want to eat food hot and can eat it hot, that means this test is satisfied. That would mean this test is always satisfied with the supply of hot food. A hot pasty sold to a customer is hot and the customer can eat it hot if they want to.
Ms Sloane says that none of the factors identified in the HMRC Manual at VFOOD4260 apply here. The objective bargain between the parties shows that a CDRC is not being heated for the purpose of the customer being able to eat it hot. She says this because:
A CDRC is only hot because it is freshly cooked that day in store
CDRCs are sold while hot because of hygiene regulations; there is no other rational purpose for disposing of them after 2 hours
Customer research shows that majority of people eat rotisserie chicken later, cold or reheated
From the customer’s perspective, they have no knowledge of the 2-hour limit; CDRCs could have been on display for one hour or 7 hours
There is no advertisement of temperature or that they are hot
The survey evidence is not conclusive. CDRCs accounted for more than 77% of Morrisons’ cooked chicken turnover. But 23% people deliberately chose to get the more expensive HRCs. This makes sense, because 17% of customers were buying chickens for immediate consumption.
Ms Sloane referred us to an old decision of the VAT Tribunal, The Lewis’s Group Ltd v CCE, (1990) 5 BVC 686 (MAN/89/389) (“Lewis’s Group”). The appellant in that case sold whole chickens which were cooked in pre-heated rotisseries. When cooked, the chickens were put into heated cabinets to keep warm. When a chicken was sold, it was put into greaseproof paper and then into a foil-lined bag. Only whole chickens were sold, and customers were told not to reheat them. The foil-lined bag retarded the cooling process. The tribunal held that the chickens had not been heated for the purpose of enabling them to be consumed at a temperature above the ambient air temperature. The tribunal concluded that the chickens were sold to be taken home with the rest of a customer’s shopping. The customers might eat them that evening, when there might or might not be some residual warmth in the chickens (depending on how late in the day they had been bought), or they might eat them the following day or later, by which time they would be cold.
The tribunal considered that, theoretically a customer might buy a chicken in the morning or at lunchtime, take it back to his or her workplace or to a nearby park, dismember it and eat it; in that case it would still be quite warm, but eating it would be a messy and uninviting prospect. If the store were marketing hot chickens to be eaten shortly after they were purchased, it would package them along the lines of an airline meal, on a tray with condiments and plastic knives and forks.
HMRC had argued that, because the sale of the hot chickens enabled the customers, if they were so minded, to eat them at a temperature which was above the ambient air temperature, it must have been the appellant's purpose in heating the chickens that the customers should be so enabled.
The tribunal did not agree. It contrasted the chickens with “the sale of meat and potato pies, steak pies and pasties, all of which can be and are eaten as soon as they are purchased, by themselves and without further preparation. In our view a chicken or a chicken portion as sold by the appellant is a very different product, being larger, less manageable and covered in fat. To eat it as one would eat a pie or a pasty would be an unpleasantly messy process”.
HMRC note that Morrisons’ research in 2012 showed that 17% of customers were purchasing rotisserie chickens for immediate consumption, and of the remainder the majority would reheat the product i.e. consume CDRCs hot. They say that, on Morrisons’ own case, it was providing a product (HRCs) that most of its customers wanted to be hot at the time of consumption. CDRCs and HRCs were cooked together and then separated. A consumer could obtain a CDRC very shortly after it had been removed from the rotisserie, which would be no different, in essence, from buying it from the “Oven Fresh” hot food counter itself, save for saving 20% VAT. Since their introduction the CDRCs accounted for more than 77% of Morrisons’ turnover derived from rotisserie chicken products The CDRCs largely replaced HRCs which were themselves intended to be consumed hot. HMRC say that this tends to show that they were themselves, objectively, also heated for the purposes of enabling them to be consumed hot.
Although Mr Watkinson has doubts about the methodology employed, the 2023 customer survey indicated that only 21% of people thought that they would be eating the CDRC cold.
Mr Watkinson says that, objectively, on the balance of probabilities, the CDRCs have been heated for the purposes of enabling them to be consumed hot. That is shown by:
The extent to which CDRCs replaced HRCs after the former were introduced (see above);
The ability of a consumer to purchase a CDRC almost as soon as it has been removed from the oven;.
The CRDCs always being hot to the touch when purchased due to being at least 42°C, well above the ambient temperature, as reflected in the warning on its packaging “CAUTION: HOT PRODUCT eat within 2 hours of purchase or refrigerate and consume within 24 hours”. Consumers were consciously purchasing a hot product;
The separate availability of cooked cold chicken; and
Where and how the CDRCs were held out for sale. This is discussed further below, but Mr Watkinson’s essential point here is that CDRCs were advertised or marketed in a way that indicates that they were supplied hot as hot food.
In relation to the first of these factors, we should just note that, although Mr Nichols in his evidence (at [46]) agreed that CDRCs had replaced HRCs in terms of turnover, we had no absolute evidence that sales of HRCs had declined, only that 77% of rotisserie chicken sales were of CDRCs.
Have the CDRCs been kept hot after being heated (Note (3B)(c))?
Note (3C)(b) amplifies the test in Note (3B)(c) by providing that something is “kept hot” after being heated if the supplier stores it in an environment which provides, applies or retains heat, or takes other steps to ensure it remains hot or to slow down the natural cooling process.
Mr Watkinson says that there are two elements to this test. The first is the “environment” element, the second is “other steps”, which is far wider, and deliberately so as a legislative “catch all” provision. He says that “Takes other steps to slow down the natural cooling process” cannot be limited to “environmental heat retention”: if that was correct the draftsman would not have used the legislative catch all in the tailpiece to Note (3B)(c).
Similarly, whilst there may appear to be an overlap between Note (3B)(c) and (d), that should not be seen as problematic. The legislative scheme is aimed at removing loopholes and anomalies and ensuring that all hot takeaway food is taxed. It is predicated on overlaps; for example, something heated to order would also be something heated for the purposes of enabling it to be consumed hot, and something advertised or marketed in a way that indicates that it is supplied hot would also be something heated for the purposes of enabling it to be consumed hot.
The “natural cooling process” is one where the product is left exposed to the air in the ordinary way, such as a sausage roll cooling on a rack. CDRCs were never exposed to any “natural cooling process.”
As is clear from the expert evidence, by placing CDRCs in the particular packaging (referred to as the “chicken paper bag”) Morrisons has either (i) taken a step to ensure it remains hot, or (ii) taken another step to slow down the natural cooling process. In particular, Morrisons significantly retarded the cooling process, by a minimum of c.10°C, over the maximum 2-hour period between removal from the rotisserie and sale to the customer.
Mr Watkinson says that, on the plain words of Note (3C)(b), Morrisons has taken “other steps to slow down the natural cooling process”, and significantly so. There is no absurdity or anomaly in that conclusion. Other goods (such as pies and pasties) are simply left to cool naturally on racks. CDRCs could have simply been put on racks to cool naturally, and then put into packaging at the time of sale, but that was not done. There is nothing in the Regulations to prevent that; they simply require that food is kept on display for sale for a period of less than two hours.
Ms Sloane says that this test requires an objective view of purpose. The reference is to takes steps “to slow down the natural cooling process” (rather than “which slow down the cooling process”). Morrisons has not taken steps to do that. She points to the examples in HMRC’s response to the consultation and in VAT Notice 709/1, all of which involve quite definite steps to keep products hot. The test does not, she says, engage products which are merely displayed in packaging, because any packaging slows down the cooling process. The test cannot apply to factors which incidentally slow down the cooling process.
If HMRC are right, this test would apply to all freshly baked bread put into packaging, so that customers can take it from the bakery shelves or baskets. HMRC cannot avoid this with its argument that “ordinary paper bags or similar packaging” have a de minimis effect on the cooling of baked goods. HMRC has no evidence stating that the impact of an ordinary paper bag is de minimis. The evidence adduced by Morrisons’ expert witness shows that the bread paper bag was the most heat retentive bag when it came to the pasty. Insofar as HMRC seek to rely on the fact that bread bags are sometimes open-ended, Mr Whittaker confirmed in his oral evidence that the presence of holes in packaging was “not a big factor” in its ability to retain heat.
Ms Sloane says that Morrisons takes no steps to ensure that the CDRCs are kept hot or to slow down the natural cooling process. They are not kept under heated lamps, in heated cabinets etc. The CDRCs are left to cool on tables/ambient displays in a hygienic way, which enables customers to pick them up. It would be nonsensical to say that, by placing a CDRC in a paper bag, sealing the bag and placing it on the unheated table or unheated cabinet top, Morrisons is somehow taking a step “to ensure it remains hot or to slow down the natural cooling process”.
The correct interpretation is to understand the words “natural cooling process” as what happens to a CDRC when it is packaged in a hygienic manner in line with food safety standards, i.e. within the sealed bag that Morrisons uses and/or to interpret this test in accordance with the objective purpose of steps taken by the supplier.
For what it is worth (and Ms Sloane says it is worth quite a lot), Officer Dean, a senior tax specialist, did not consider this test was met merely because the CDRCs were placed on tables or ambient displays in bags. He also discussed this with his colleagues.
Have the CDRCs been provided to a customer in packaging that retains heat (whether or not the packaging was primarily designed for that purpose) or in any other packaging that is specifically designed for hot food (Note (3B)(d))?
Mr Watkinson rejects Morrisons’ submission that this test is problematic. He says that we should start by identifying the purpose of the legislation. Parliament has quite deliberately chosen a test that closes loopholes, removes anomalies, and ensures that all hot takeaway food is taxed. The wording is clear and does not require the packaging even to have been primarily designed for the purposes of heat retention. The wording of the test is highly effective, and deliberately so, at ensuring that all hot takeaway food is subject to the same tax treatment. It clearly rules out the vast majority of packaging. Given that the purpose is to ensure that all hot takeaway food is subject to the same tax treatment, and to close loopholes, one would expect that to be the case.
Turning to the Hansard extract Morrisons rely on, he says that Mr Gauke’s statement was not an unequivocal, clear statement on the point of interpretation being discussed. Mr Gauke was not addressing the entire test in Note (3B)(d) or whether a paper bag in fact retains heat at all. He was addressing the question whether a paper bag was primarily designed to retain heat. In any event, the two extracts relied on by Morrisons do not pass the test in Pepper v Hart in relation to “specifically designed for the retention of heat” or “special heat retaining packaging” when the legislation itself says “(whether or not the packaging was primarily designed for that purpose)” – because there is no ambiguity in that aspect of the legislation at all. The statements are not admissible as a direct aid to the interpretation of Note (3B)(d), and it would be wrong to rely on them for that purpose.
Mr Watkinson criticises Morisons for offering no actual interpretation of the legislation. Their argument must (he says) amount to an assertion either that the clear words of the test in Note (3B)(d) should be ignored, or that some modifying words need to be read into the statutory wording. He says that the issue of absurdity arises only on contact with a specific set of facts. The legislation cannot just be said to produce absurd results as a general matter. For example, there could be no plausible argument from a retailer, who places goods into a foil lined container, or insulated polystyrene container, or pizza box, that since the legislation appears to rule out all packaging, that somehow its own packaging did not meet the test even though it is highly heat retentive. Yet that is the argument Morrisons is making here.
In any event, even if there is a concern about ordinary paper bags, which does not arise on the facts of this case, the ordinary approach is to apply the de minimis principle, such that where packaging retains heat for a given product to a de minimis level, or indeed the very minimum level possible (e.g. a paper bag), it is unlikely that it would fall within the provision. That deals with products such as plain paper bags, if the legislation would otherwise create an “absurdity.”
CDRCs were not sold in “ordinary paper bags or similar packaging”. The bag is itself, not simply paper. It is paper with a thick plastic layer. That structure was so that the bag could itself be heat sealed when the CDRC was placed into it. The bag is not simply wrapped around the product. The bag is designed specifically to be heat sealed, as is set out in the Sacma letter, to “create a leak proof barrier that effectively contains any moisture or grease from the roasted chicken”. It is very far from a simple paper bag. It is very far from the type of plain packaging into which a pasty, or a sausage roll, cooling down naturally, is then given to a customer to take away.
There could be no absurdity at all in finding that heat-sealed packaging that retains heat to at least the same degree as a foil lined bag is packaging that retains heat (whether or not the packaging was primarily designed for that purpose) for the purposes of the legislation.
In the alternative, Morrisons has not shown that the packaging is not specifically designed for hot food. To the contrary, Mrs. Whittle confirmed in her evidence that the packaging used for the CDRCs was also used in some instances to package HRCs.
The CDRC packaging itself states “Caution: Hot Product”. Morrisons’ witness evidence as to the purpose of the plastic lining and sealing of the packaging is that it is to prevent the cooked chicken juices escaping. The plastic lining is c.40% thicker for the chicken paper bag than that for the HRC bags (25 microns cf. 15 microns). The Sacma letter also confirms that purpose. Morrisons has not produced any evidence from the manufacturer to suggest that the packaging was not specifically designed for hot food. On the contrary, the Sacma letter strongly suggests that it was.
Ms Sloane says that this legislation leads to an absurdity inherent in its wording because it purports to qualify packaging by reference to whether packaging “retains heat” but all packaging is heat-retentive in the sense of slowing down the cooling process; this is a matter of common sense and was confirmed by the expert. This would mean that the test would inevitably be met. It would apply whenever hot food is provided to a customer in packaging, e.g. a pasty given to a customer in a paper bag. It is difficult to think of circumstances in which hot food is provided to a customer without any packaging at all.
We know (she says) from Mr Gauke’s comments in Parliament that this is not the purpose of the legislation. HMRC attempt to duck this difficulty by saying that “ordinary paper bags or similar packaging” have a de minimis effect. However: (i) HMRC has no evidence stating that the impact is de minimis, (ii) the evidence adduced by Morrisons’ expert witness shows that the bread paper bag was the most heat retentive bag when it came to the pasty and (iii) insofar as HMRC seek to rely on the fact that bread bags are sometimes open-ended, Mr Whittaker confirmed in his oral evidence that the presence of holes in packaging was “not a big factor” in its ability to retain heat.
The legislation cannot be interpreted and applied in some arbitrary or discriminatory way by HMRC. If the mere fact of slowing down the cooling process is enough, everything is caught; HMRC cannot simply wave through baked goods and pasties. She says that the correct approach is the following:
The wording of the legislation, on its face, makes no sense as any packaging is heat retentive.
See Bennion: there is an absurdity, so it is legitimate to have regard to Hansard.
When introducing what Ms Sloane described as the Great Pasty Tax U-Turn to the House of Commons, Mr Gauke was asked whether “people will be able to get their pies and pasties in a paper bag from the bakery without their being standard-rated?” He responded that the “purpose of that wording relates to packaging that is specifically designed for the retention of heat. For example, hon. Members will all have experience of a paper bag with a foil interior that is used for such purposes”.
So, to be problematic, packaging must be “specifically designed for the retention of heat” (limb 1) or “specifically designed for hot food” (limb 2)
This is the consistent with VAT Notice 709/1: “It will not affect products that are sold in ordinary paper bags or similar packaging”
We end up with an objective test: does the packaging have objective characteristics which indicate it was specifically designed for the retention of heat or specifically designed for hot food?
Applying this approach to CDRCs she says that there nothing in the objective characteristics of the chicken paper bag which indicates that it is specifically designed to retain heat or for hot food. She notes that:
The bags are made of thin paper with polypropylene lining and are used for a variety of foods;
HMRC place heavy reliance on the bag being designed to prevent grease and leakage, but that is true of cold cooked meat and other greasy food;
HMRC argue that the test is met because the same bag was sometimes used for HRCs, but there is a clear difference between packaging being suitable for multiple purposes and been specially designed for those purposes. If they are right, the test becomes meaningless– the starting point is that the food is hot. If so, packaging must satisfy additional tests, otherwise all packaging that could be used for hot food would be caught;
Neither test is subjective but, in any event, Morrisons has confirmation from the manufacturer that the relevant packaging was not specifically designed to retain heat or for hot food;
Heat sealing is irrelevant. Heat is used to seal the bag so that it retains greases, and this has no implications for the heat-retentive properties of the bag.
Have the CDRCs been advertised or marketed in a way that indicates that they are supplied hot (Note (3B)(e))?
In applying this test Mr Watkinson says that we must examine the overall impression created by the advertising and marketing. We cannot simply divorce the wording of signage from its location and the images used. By way of example, he showed us one of the advertising triangles. On the left-hand side is a picture of rotisserie chickens still glistening, and on the spit. He says that the overall effect of the wording “oven fresh…roasted right here is store” is to indicate that they are supplied hot. Another triangle shows a chicken on a cooling rack spread over all three sides with the words “tasty, juicy, fresh” on one side and “roasted right here” on a third side– again (he submits) indicating that CDRCs are supplied hot. In tiny font at the bottom left-hand side of each triangle are the words “sold on the cool down”. He says that the burying of that text rather shows what the intention was behind the marketing.
Mr Watkinson graphically described a person who wished to buy a CDRC as finding themself at an “Oven Fresh” counter, with a sign saying “Hot Food To Go”. Looking at the rotisserie ovens behind the counter, their nostrils full of the smell of hot food from the counter, they would not be consulting a dictionary to analyse the meaning of words used in the advertising; they would be thinking that the overall impression was that they were buying hot food.
There is no dispute that the CDRCs were sold from parts of the serveover that had their heating functions removed, and “Grab and Gos”. For all “Fresh Format” stores Morrisons had specifically decided to bring the CDRCs back into the main rotisserie area rather than leaving them on display on tables. Mr Watkinson says that the problem with bringing the CDRCs back into these areas was that they were then displayed under signs that read. “Oven Fresh Hot Fresh Out of the Oven”, and Morrisons had to amend the signs. Despite that, CDRCs continued to be sold from the “Oven Fresh” area with no specific bulkhead sign of their own, but with a sign over the main counter saying “Hot Food to Go” and no sign over the CDRC to provide any clear separation from the “Hot Food to Go” sign.
Mr Watkinson took us to the “How I Run My Oven Fresh” August 2017 document, which shows the signage for the serveover counter, and a sign for the CDRC element of the serveover to be attached to the internal face of the unit. He says that this shows no indication that what is being sold is “on the cool”. Behind the CDRCs is the rotisserie oven. There is no hanging sign over the CDRC section of the serveover (the other sections have overhead hanging signs reading “Hot Food to Go” or “Oven Fresh Meal Deal”). Over the whole counter are the words “Oven Fresh” in very large writing. The September 2020 edition of the document shows essentially the same arrangement. His point is that the proximity of the CDRCs area to the “Oven Fresh” counter and its signage, and the absence of any specific competing signage for the CDRCs, gives the clear impression that the CDRCs are supplied hot, as a form of “food to go”.
As for the CDRC tables, the signage refers to “Oven Fresh Chicken” and “Roasted right here in store” with no obvious indicator that they are “on the cool”. Pictures in the store guidance show several CDRCs with condensation in the bags, indicative of their temperature, which would have always been above 42°C. The signs shows a chicken on a salad with bowls of what appear to be potatoes. The overall effect is, again, of the CDRCs being advertised or marketed in a way that indicates that they are supplied hot. The same images were used for the serveover. One version of the toblerones we looked at had an image on one side of rotisserie chickens still glistening on the spit, a second side had an image of a rotisserie chicken, still glistening, on a salad with a bowl of what looks like potatoes behind it, and the third side had an image of a girl eating a chicken meal. The total effect of the wording “oven fresh…roasted right here in store” and these images is (he says) to indicate that the CDRCs are supplied hot. The wording “Sold on the cool down” is in a far smaller font, doubtless deliberately so. The other version of the toblerones, with pictures of glistening chickens and the words “British Chicken Roasted Here in Store” as well as “Oven Fresh Chicken” (or, in another version, “Tasty Juicy Fresh” and “Roasted Right Here”), also indicate that the CDRCs are supplied hot.
There is a range of signage using similar images. There was no separate signage specifically for HRCs. Morrisons apparently used the same images for HRCs and CDRCs. Mr Watkinson submits that use of precisely the same images to sell both HRCs, which were standard-rated “hot food”, and the CDRCs is seriously damaging to Morrisons’ case on how the products were advertised and marketed.
The very fact that CDRCs were sold from the same counter as hot food, with signage relevant to hot food, and with no apparently separate signage specifically for HRCs, also shows that the CDRCs were advertised or marketed in a way that indicates that they were supplied hot. The same analysis applies to the “Grab & Go” unit – which is intended for hot food.
The packaging contains a warning that the contents are hot. Whilst that is not advertising, the packaging does nothing to detract from the overall picture, which is that the CDRCs were advertised or marketed in a way that indicates that they were supplied hot. On the balance of probabilities, considering the overall effect of:
where the CDRCs were sold from,
the images and words used in tandem to sell them, and
the absence of any different signage for HRCs,
Morrisons has not discharged its burden of proving that the CDRCs were not advertised or marketed in a way that indicates that they are supplied hot.
In reply, Ms Sloane says that this test requires actual advertising or marketing of the food as hot, which is not met by a sign reading “freshly baked”. In the passage from Hansard, Mr Gauke said,: “I take on board my hon. Friend’s perfectly reasonable point that something that is presented essentially as fresh, but cooling, is different from something that is clearly presented as hot at the point at which one purchases it” Similarly, VAT Notice 709/1 says that “freshly baked” does not meet the test: “‘Advertised or marketed in a way that indicates that it is supplied hot’ does not include advertised or marketed as ‘freshly baked’”
HMRC rely on a number of the photos, such as rotisserie chickens glistening on a spit. However, these photos are advertising chickens that are cooling down on an unheated table; they are very obviously not being sold on the spit (which a consumer would easily be able to discern for themselves).
HMRC rely on the fact that the same image is used to advertise both HRCs and CDRCs. However, a similar image is also used to advertise refrigerated chicken. This does not in any way indicate that the refrigerated chicken is being served hot. One could have an identical image of a pasty or a sausage roll, whether on a cooling rack or under a heated lamp, but the fact that the image is the same doesn’t mean that the product is being advertised as hot.
HMRC argued that there was “no obvious indicator that this is cooling down food or anything other than hot to go food”. However, that is not the test. The absence of statements that the food is cooling down is not the test. There must be actual advertising or marketing of the food as hot; there is no legislative requirement for a big sign saying: “sold on the cool down”.
HMRC rely on the fact that customers would purchase CDRCs from the rotisserie counters with its Oven Fresh area and experience delicious aromas whilst looking at pictures of mouth-watering pasties, etc. However, the same would apply to Greggs. One could go into Greggs and be hit by the aroma of pasties, see pictures of delicious pasties, see signs saying “freshly baked”, see pasties cooling down on an unheated shelf near the oven and be given one fresh out of the oven in a paper bag. However, this does not breach this test on any ordinary understanding of the terms “advertising” and “marketing”.
As far as wording is concerned, there is no substantive difference between “freshly baked” and “oven fresh” / “freshly roasted”. Before signing off on this terminology, Officer Dean consulted the RUE and advised that “oven fresh” did not breach the test. He also, correctly, stated that “Snacks Oven Baked Throughout the Day” “does not actually indicate that the food concerned is being supplied whilst hot”. There is nothing surrounding the chickens which tells the customer (i) how long they have been on display and (ii) when they came out of the oven – and, indeed, several signs expressly referenced that the CDRCs were “sold on the cool down”.
The word “hot” was used in the reference to “hot to go” on the menu pricing list. However, like the “meal deal” poster, this is of no application to CDRCs. It would be absurd if cool-down food placed near a menu for hot food were considered to be hot. Mr Nichols’ evidence was that items such as chicken nuggets and potato wedges were sold beneath that sign, which is self-evident from the photos shown to the Tribunal.
As far as placement is concerned, CDRCs were placed on unheated tables and were later sold from the “Oven Fresh” section. However:
They were sold in a clearly demarcated area, did not have any signage above them saying that they were hot, and it would be obvious to any consumer that they were different from the chickens in the heated display
Proximity to other items cannot be sufficient. Consumers are intelligent enough to link the promotional information to the food placed directly in front / below it;. As Ms Sloane put it, if customers see a sign saying “eggs” above a display of eggs, they would not not assume that an adjacent display also contains eggs.
The “hot food” warning on the packaging was not advertising/marketing. This was wording on back of the chicken paper bags, so could not form part of the marketing or advertising of the CDRCs.
Discussion
The Correct Approach to Statutory Construction
Except when it comes to our ability (or duty) to have recourse to Hansard, we do not consider that there is much between Mr Watkinson and Ms Sloane on this issue.
Dealing with that issue first, we do not consider that the two passages referred to by Ms Sloane from Kennedy and DA justify us looking at Hansard, or other extraneous materials, in circumstances wider than those already identified, that is to say where the rule in Pepper v Hart is engaged or to supply context or identify the mischief at which legislation is aimed as an aid to interpretation. In both of the cases she referred us to, the Hansard extracts were being looked at for a purpose other than statutory interpretation.
The question of reliance on ministerial statements was addressed by the Supreme Court in Project for the Registration of Children. At [31] Lord Hodge (with whom Lord Briggs, Lord Stephens and Lady Rose agreed) explained that “Statutory interpretation involves an objective assessment of the meaning which a reasonable legislature as a body would be seeking to convey in using the statutory words which are being considered.” He went on to quote what he described as an “important passage” in the judgment of Lord Nicholls in R v Secretary of State for the Environment, Transport and the Regions, Ex p Spath Holme Ltd [2001] AC 349 (“Spath Holme”) at p396:
““The task of the court is often said to be to ascertain the intention of Parliament expressed in the language under consideration. This is correct and may be helpful, so long as it is remembered that the ‘intention of Parliament’ is an objective concept, not subjective. The phrase is a shorthand reference to the intention which the court reasonably imputes to Parliament in respect of the language used. It is not the subjective intention of the minister or other persons who promoted the legislation. Nor is it the subjective intention of the draftsman, or of individual members or even of a majority of individual members of either House. … Thus, when courts say that such-and-such a meaning ‘cannot be what Parliament intended’, they are saying only that the words under consideration cannot reasonably be taken as used by Parliament with that meaning.”
At [32] he explained that the appellants in that case had sought to support their contention by referring to statements by a Government minister to the Standing Committee which considered a particular statutory amendment, and then added:
“Such references are not a legitimate aid to statutory interpretation unless the three conditions set out by Lord Browne-Wilkinson in Pepper v Hart [1993] AC 593, 640 are met. The three conditions are (i) that the legislative provision must be ambiguous, obscure or, on a conventional interpretation, lead to absurdity; (ii) that the material must be or include one or more statements by a minister or other promoter of the Bill; and (iii) the statement must be clear and unequivocal on the point of interpretation which the court is considering. It was not argued, and I am not satisfied, that the first and third conditions are met in this case.”
Our task is to “identify the meaning borne by the words in question in the particular context.” (Lord Nicholls in Spath Holme at p396). So, as the Supreme Court explained in Project for the Registration of Children at [29], we must read the words of a particular provision “in the context of the section as a whole and in the wider context of a relevant group of sections. Other provisions in a statute and the statute as a whole may provide the relevant context. They are the words which Parliament has chosen to enact as an expression of the purpose of the legislation and are therefore the primary source by which meaning is ascertained.”
At [30] the Supreme Court discussed the uses of external aids to interpretation (how particular aids could be used) as well as one very important limitation:
“External aids to interpretation therefore must play a secondary role. Explanatory notes, prepared under the authority of Parliament, may cast light on the meaning of particular statutory provisions. Other sources, such as Law Commission reports, reports of Royal Commissions and advisory committees, and Government White Papers may disclose the background to a statute and assist the court to identify not only the mischief which it addresses but also the purpose of the legislation, thereby assisting a purposive interpretation of a particular statutory provision. The context disclosed by such materials is relevant to assist the court to ascertain the meaning of the statute, whether or not there is ambiguity and uncertainty, and indeed may reveal ambiguity or uncertainty: Bennion, Bailey and Norbury on Statutory Interpretation, 8th ed (2020), para 11.2. But none of these external aids displace the meanings conveyed by the words of a statute that, after consideration of that context, are clear and unambiguous and which do not produce absurdity.”
In principle, therefore, we should start our interpretation of the provisions we are concerned with by looking at the words of the statute alone, including in that the relevant provisions of the statute as a whole, not just the particular words under consideration, and we should go where those words take us and then stop. But, if the words of the statute are unclear or ambiguous or produce an absurd result (which we take to include one which it is unlikely, in the light of the purpose of the provisions, they were intended to apply to and also, depending on the degree to which a particular construction produces an unreasonable result, to one which has consequences which are objectionable or impracticable or anomalous or illogical or pointless), we should reconsider our interpretation. External aids to interpretation may be helpful at this point, by identifying the purpose of the legislation or the mischief it is aimed at, in coming to a purposive interpretation. However, statements by Government ministers in Parliament are only admissible as an aid to construction (as opposed to a means of identifying the mischief the legislation was aimed at) where the three conditions set out by Lord Browne-Wilkinson in Pepper v Hart are met.
Against that background, we turn now to consider the four questions relevant to liability.
Have the CDRCs been heated for the purposes of enabling them to be consumed hot (Note (3B)(a))?
This is the test in the original (pre-FA 2012) legislation, and it is not a test where (subject to one point) there is any real disagreement over its scope.
Before Sub One the old (pre-2012) definition of “hot food” (effectively Note (3B)(a)) had been interpreted in a subjective way following the decision of the Court of Appeal in John Pimblett & Sons Ltd v Customs and Excise Comrs [1988] STC 358 (“Pimblett”). The test (as applied in this way) was challenged in Sub One on the basis that the result of the various VAT liability disputes at the margins of take away food had been to cause a breach of the EU law principle of fiscal neutrality. The Court of Appeal decided that the test could be construed objectively and, when construed objectively, the legislation did not fail properly to implement EU law.
Sub One is important not only because it tells us how to interpret and apply Note (3B)(a), but also because the logic underlying that judgment (that tests of purpose, however drafted, in Note (3B) should be applied in an objective way in conformity with with the principle of fiscal neutrality) should carry through to the tests of purpose we (perhaps slightly surprisingly, given the objectives behind the 2012 changes and the fact that Sub One had not been decided at that time and so any purpose test might be thought to be subjective in line with Pimblett) find in the additional tests introduced in 2012.
As explained by McCombe LJ in Sub One at [49], when applying what is now Note (3B)(a), we are looking to find “the assumed common intention of the supplier and the consumer as to whether it is a term of the bargain that the product be supplied in order to be eaten hot”. This is an entirely objective enquiry, and we find the terms of the bargain from what each party to the contract says and does (including the presentation of the supply and any advertising). In so doing, McCombe LJ suggested that we may be aided by Briggs LJ’s “pithy question”, which is recorded at [45]:
“My Lord, Briggs LJ, in argument invited Mrs Hall to comment on whether the distinction was to be found in the objective assessment of whether the temperature of the food, enabling consumption of it ‘hot’, was or was not the essential nature of the ‘deal’ between supplier and customer. In other words, was the deal that the supplier was selling and the customer was buying a sandwich which could be eaten ‘hot’.”
There is a difference between these two articulations of the test. McCombe LJ’s test asks whether it is a term of the hypothetical bargain that “the product be supplied in order to be eaten hot”, whereas Briggs LJ’s question is whether the essential nature of the hypothetical deal was that the temperature of the product was such that it “could be eaten ‘hot’”. Briggs and Rimer LJJ both agreed with McCombe LJ without adding any further comments of their own, so the test we should apply is that articulated by McCombe LJ.
The point of divergence between Mr Watkinson and Ms Sloane is that Mr Watkinson suggested that we could take into account the possibility that purchasers may take CDRCs home and reheat them, so that they were “consumed hot” albeit after fully cooling down and then being reheated by the purchaser. Ms Sloane said that the legislation is clearly asking whether the supplier heated the product so that it could be consumed hot.
We are with Ms Sloane on this point. The natural reading of the phrase “has been heated for the purpose of enabling it to be consumed hot” is that it is asking whether the supplier has heated the product so that (as a result of the supplier’s heating) the product can be consumed hot. In Sub One the articulation of the test is whether the temperature of the food (such that it could be consumed hot) was an essential part of the bargain. If I need to reheat a product before I can eat it hot, it is less likely (although not impossible – it may take less time to reheat a CDRC than to cook a raw chicken; we had no evidence about this, so we should not ascribe any great weight to this possibility) that its being hot at the point of sale would be an important part of my bargain with the supplier.
The recent customer survey is the only evidence about actual customer behaviour in relation to CDRCs we have. We take on board Mr Watkinson‘s comments about the relatively small number of customers surveyed and the fact that no one has analysed whether the order in which questions were asked might have conditioned particular responses. It is also important that we do not allow use of the customer survey to turn this into a subjective test (answered by reference to what Morrisons’ customers say they wanted). Nevertheless, it is the only evidence of customer behaviour we have, and we should not ignore it.
That survey indicates that nearly all customers (95%) consume CDRCs at home. That is such a very high proportion of purchasers that we suspect a larger sample would be unlikely to produce a materially different result. This result is also broadly consistent with what Morrisons told the government in 2012 (that 83% of their customers purchased hot whole chickens to consume later in the day by which time they had cooled down) and the summary of the 2012 market research (set out at [42]), which indicated that hot chickens were bought as part of a family shop for later consumption as part of a meal. It is also entirely to be expected, given the observations in Lewis’s Group, which are equally applicable here, about how difficult it would be to eat hot whole chickens immediately after purchase and how unlikely it is that people would be buying whole hot chickens for immediate consumption.
The instructions on the CDRC packaging indicate that they should be eaten within two hours or refrigerated. Given the earlier evidence that customers tend to purchase whole chickens as part of a larger shop to take home and eat later as part of a meal, that would suggest to us that, unless they happened to purchase a CDRC within two hours of a meal, customers are going to take their CDRC home and refrigerate it, or at least that this is what they should be doing, and either eat it cold or reheat it themselves.
Although CDRCs are hot when sold and will stay that way for at least two hours after purchase, Morrisons’ marketing focuses on CDRCs being fresh rather than hot.
Putting all this together, we do not consider that it is an important, or essential, term of the objectively found bargain between Morrisons and a purchaser of a CDRC that the CDRC has been heated for the purpose of enabling it to be consumed hot.
Have the CDRCs been kept hot after being heated (Note (3B)(c))?
Note (3C)(b) tells us that “something is “kept hot” after being heated if the supplier stores it in an environment which provides, applies or retains heat, or takes other steps to ensure it remains hot or to slow down the natural cooling process”.
The question here is whether the product “has been kept hot after being heated”. The test is applied at the time of supply (to determine the VAT status of the supply) and looks back from that time to the time when the product was heated and asks whether the product has been “kept hot” during that period, so that it is above the ambient temperature at the time of supply.
This answers Ms Sloane’s point that this test and test (d) (to which we will come in due course, but which deals with the packaging (if any) in which the product is supplied) overlap and duplicate each other. Mr Watkinson says that it does not matter if they do, but the reality is that the two tests are looking at completely different things. This test is looking at what the supplier did in the time between heating the product and supplying it, whereas test (d) is looking at what the supplier does at the time of supply. As it happens, HMRC have latched onto the way CDRCs are packaged and say that this means that tests (c) and (d) are both failed for essentially the same reason, but it does not follow from this that the tests themselves overlap or that one of them is redundant. Far from it, they are separate tests looking at things the supplier did (or did not do) at different times.
Were CDRCs stored in an environment that provides, applies or retains heat?
The first way in which something is kept hot is “if the supplier stores it in an environment which provides, applies or retains heat”. That, it seems to us, is a straightforward factual question. If the supplier stored the cooked product in an environment which provided, applied or retained heat and the product was hot at the time of supply, then it has been “kept hot” for these purposes.
There is no suggestion that CDRCs were stored in an environment which provides or applies heat. We saw that Officer Dean was briefly concerned by the possibility that CDRCs being displayed in cabinets next to heated cabinets had this effect, but that concern was soon allayed.
“Environment” is a word with a wide meaning; so far as relevant, the Oxford English Dictionary defines it as “The physical surroundings or conditions in which … a thing exists; the external conditions in general affecting the life, existence, or properties of an organism or object.”
We consider that an environment “retains heat” if it causes less heat to be lost than would be lost during the natural cooling process (which we discuss at [220] below); that is the obvious meaning of the phrase (a process can be described as “retaining” heat even if it does not retain all heat) and is suggested by the words of the second limb of Note (3B)(c), even though that limb provides a separate test. So, for an environment to retain heat, it is not necessary that it retains all heat and keeps the product at the same temperature it was at as at the end of the cooking process, although clearly it must retain enough heat to keep it above the ambient temperature at the time of supply; if it did not, the product would not be hot and this test would be irrelevant.
We next need to ask what the “environment” was in which Morrisons stored CDRCs after cooking and prior to sale. They were stored in chicken paper bags (sealed on three sides with one end folded over and held down by a sticker) and then left in the open on tables/rotundas or placed on unheated serveover counters from which the fronts had been removed.
The expert evidence is that, after two hours (the latest point at which a CDRC could lawfully be sold), a CDRC in a chicken paper bag would be at a temperature between 42℃ (if loosely wrapped) and 45℃ (if tightly wrapped), whereas a naturally cooling chicken would be at 31.8℃. Put another way, the temperature of a naturally cooling CDRC would have fallen by 62.59% over that two-hour period, whereas the temperature of a CDRC in a chicken paper bag would have fallen by 47.06% (if tightly wrapped) or 50.59% (if loosely wrapped).
A sealed chicken paper bag created a condition (external to the CDRC) which affected the state of the CDRC inside it; it slowed down the natural process of cooling and kept the CDRC warmer than it otherwise would have been had it been left to cool naturally.
For these reasons, we consider that CDRCs were stored in an environment (the interior of the chicken paper bags) which retained heat.
Did Morrisons take other steps to ensure CDRCs remained hot or to slow down the natural cooling process?
The second way in which something is kept hot is “if the supplier … takes other steps to ensure it remains hot or to slow down the natural cooling process”. This is a more nuanced test since it is asking not only what the supplier did (Did they take steps which ensured the product remained hot or slowed down the cooling process?) but also whether they took those steps (whatever they might be) “to ensure [that the product] remains hot or to slow down the natural cooling process”. In other words, the second limb of the test is also asking why the steps/s were taken. As we have already explained (at [197] above), given the government’s stated objective of introducing straightforward, objective tests, we were surprised to see these words used; we would have expected the test simply to ask whether the supplier took other steps which kept the product hot or slowed down the natural cooling process.
We agree with Ms Sloane that this limb of Note (3B)(c) requires an objective view of purpose. Clearly, taking an objective approach to the question why the supplier took particular steps in this limb of Note (3B) (c) would be entirely consistent with the approach taken in Sub One to what is now Note (3B)(a). An objective approach would also be more consistent with the government’s aim, when making the FA 2012 changes, of using straightforward, objective tests to avoid random, anomalous outcomes in individual cases. We will discuss the government’s objectives behind the FA 2012 in more detail later, but that was demonstrably one of their goals. For now, it is sufficient to say that we agree with Ms Sloane that, when looking at the second way in which a product is kept hot, we should ask ourselves the question whether, looked at objectively, the steps Morrisons took were taken to ensure that CDRCs remained hot or to slow down the natural cooling process.
Ms Sloane says that the correct way of looking at the natural cooling process of a CDRC is to look at what happens to a CDRC when it is packaged in a hygienic manner in line with food safety standards, i.e. within the bags that Morrisons uses. We do not agree with her on this. A natural cooling process is one where no steps have been taken beyond removing the product from the source of heat and leaving it uncovered in an open environment at the ambient temperature. The Oxford English Dictionary defines “natural” in a range of ways (depending on how/where the word is being used), but one important meaning is “unaltered, not enhanced”. Another is “Formed by nature; not subject to human intervention, not artificial” A natural cooling process is, in our opinion, one which has not been interfered with, where the product has been “left to its own devices” to cool down and there has been no human intervention to accelerate or slow down that process. As well as that being the most natural meaning of the word, it seems to us that any other interpretation would be difficult to operate, as it would involve looking at steps a supplier took and making a value judgement as to whether they were natural things to do. That would complicate an otherwise straightforward test.
The opening words (“…or takes other steps …”) of the second limb of Note (3C)(b) make it clear that it is only relevant if we conclude that Morrisons did not store CDRCs in an environment that provided, applied or retained heat. We have concluded that this is exactly what Morrisons did, but we will deal with the second half of Note (3C)(b) in case we are wrong in taking that view.
The second limb of Note (3C)(b) asks whether the step Morrisons took, (putting CDRCs into chicken paper bags and storing/displaying them in the way it did) was taken to ensure that the CDRCs remained hot or to slow down the natural cooling process. So, at least one of those aims must be one of the (objectively determined) reasons for Morrisons taking the step/s in question, but the words do not require it to be the only or the main reason for the Morrisons doing what it did. To conclude, we need to ask ourselves whether making sure the CDRCs remained hot or slowing down the natural cooling process was one of the reasons why Morrisons might reasonably be expected to put CDRCs into chicken paper bags.
The evidence from Mrs Whittle and the manufacturer of the chicken paper bags would suggest that heat retention or slowing down the cooling process was not part of Morrisons’ (subjectively determined) thinking in using or designing these bags. However, as this is an objective test, we need to look at whether it would be reasonable to conclude that heat retention or slowing down the cooling process was a reason for putting CDRCs into bags, not at what Morrisons was actually thinking.
Clearly, the chicken paper bags perform several roles. Except possibly for the bags used in Scotland, the chicken paper bags are bright and cheerful with a Union Jack design and a large film window through which the chickens can be seen. In Scotland, the bags are dour, but they still have the large film window through which the chickens can be seen. The evidence is that customers need to be able to see what they are buying, and we think that it would be fair to conclude that one of the reasons for putting CDRCs into these bags is an advertising or marketing one. They draw customers’ eyes to them and customers can easily see the CDRCs through the film window.
Secondly, although we had no evidence about relevant food hygiene rules (apart from the temperature rules), we accept that putting CDRCs into bags would be important from a food hygiene point of view. No one would want to buy a cooked chicken sitting unwrapped on a table that other people could have breathed all over or poked and prodded. We also know that using these bags stops grease leaking and more generally helps with customer handling (being able to pick up a CDRC and put it in a basket). We accept that food hygiene and facilitating customer handling (including grease retention) would be important objective reasons for using these bags.
As far as heat retention/cooling is concerned, we have seen that the chicken paper bags have a significant effect on the cooling process for CDRCs. It seems to us to be highly unlikely that a supermarket selling chickens which it marketed as fresh would not see clear advantages in the product being hot at the time of sale. Mr Gauke noted this possibility in his comments in Parliament. Although not marketed as hot, for obvious reasons to which we will come in due course, CDRCs being hot underlines their freshness and other supposed attributes. We have seen CDRC marketing material which uses straplines such as “Roasted right here in store”, “Oven Fresh Chicken”, “tasty, juicy, fresh” and “roasted right here”. All that marketing messaging is supported by the chickens being warm to touch at the time of purchase, very different from the refrigerated cooked chicken Mrs Whittle favourably compared a CDRC to.
Although customer research indicated that most customers take CDRCs home to consume later, responses indicated that this was not always the case, and a significant minority of respondents indicated that they expected their CDRC still to be warm when they got round to eating it. Slowing down cooling would make sure that sales are not lost where temperature is an important factor in potential purchasers’ reasons for buying a CDRC.
Looked at objectively, in the light of the obvious marketing advantages of a chicken being sold as fresh, juicy, tasty and roasted right here also being hot, and the obvious desirability of not losing sales to customers for whom temperature was an important consideration, viewed objectively one of the purposes of packing the CDRCs in chicken paper bags was to retain heat and slow down the natural cooling process.
We have also considered whether Morrisons taking CDRCs off sale after two hours amounts to a step to ensure that a CDRC remains hot. Although, clearly, the effect of this policy, which is dictated by food hygiene requirements, is that CDRCs are always hot at the point of sale, we do not consider that it is realistic to describe taking a hot CDRC off sale and throwing it away as a step which ensures that the CDRC “remains hot”.
Note (3C) asks, in relation to a particular product (technically, each CDRC at the time of its supply to a customer), whether steps have been taken to keep it hot or slow down its natural cooling process. We can see from Mr Gauke’s comments (extracted at [21] above), that “if food that would be zero-rated when cold is bought when it happens to be cooling down, but is not yet cold, it will still be zero-rated provided that it does not meet any of the criteria that I set out” (our underlining), that a reasonable view of the government’s policy might be that zero-rating should be restricted to hot food products which were on a natural cooling trajectory that could lead to them being below the ambient temperature at the time of sale and which just happen to be hot at that point in time, but we do not consider that such a policy is fully reflected in terms in the legislation. We do not consider that the words of Note (3C) will bear a meaning along the lines of “if the supplier took steps to ensure that it would only be supplied if it was still hot or cooler than it otherwise would have been”, which is what they would need to do to give effect to Mr Gauke’s words.
Is this an absurd interpretation/conclusion?
This would be an appropriate point at which to pause and consider the mischief at which this legislation is aimed, as that will help us to work out whether our interpretation is absurd, in the sense of whether it stands at odds to the purpose of the legislation or is otherwise impractical or unworkable.
In identifying the mischief at which the legislation is aimed, we have confined ourselves to reading official publications and comments made in parliament and comparing the original legislation with the current legislation in its final form. We have seen that in 2012 there was a significant amount of public comment and campaigning, in newspapers and elsewhere, and private correspondence, such as that between Morrisons and the government. We do not consider that such unofficial materials are particularly helpful in trying to work out objectively what mischief parliament thought it was addressing, as they are not materials which parliament would have access to or might be expected to place a great deal of store by.
The government’s original proposal was to remove the purpose test (which determined whether hot takeaway food was standard or zero rated) and replace it with a simple, straightforward rule, that food (other than bread) which was hot at the time of supply would be standard rated. Subject to resolving some very peripheral questions around exactly what bread is, that would have been a very straightforward and no doubt very effective approach.
The government moved away from that proposal, although (as we can see from Mr Gauke’s comments in Parliament and the Consultation Response) it remained the case that the government was still looking to address the same mischief, that the definition of hot takeaway food had become unclear, prone to legal challenge and resulted in similar products receiving different tax treatments.
As described in the Consultation Response, the government had moved from a product-based approach, under which all hot food other than bread would be subject to VAT at the standard rate, to a characteristics-based approach, under which hot food would be subject to VAT at the standard rate if it also possessed one or more of five identified characteristics. The first was essentially the existing test, which was retained to make sure that nothing which was then standard rated would become zero rated. In addition, something which would have been zero-rated before the 2012 changes now had to jump four further hurdles. The most obvious point to draw from this is that the scope of zero rating was quite deliberately narrowed.
The four additional hurdles were designed to be objective, to be easy for business to operate and to keep to a minimum the need for businesses to test the temperature of their products. In addition, the Consultation Response made it clear that a product that is taken out of the oven after cooking and allowed to cool naturally would be zero rated, whereas products, including bread, that are kept hot in any way would be standard rated. Mr Gauke’s comments (quoted at [21] above, and on which we have already commented) underline that.
In short, the mischief the 2012 changes were designed to address was the anomalous and distortive results flowing from the ability of businesses to avoid charging VAT on hot food just by arguing that the reason they heated food was for a purpose other than enabling it to be consumed hot. This was to be curbed by requiring hot food which would have been zero-rated under the old rules to pass four additional objective, easy to operate tests, which (leaving aside the marketing and cooked-to-order tests) were designed to give effect to the idea that a product that is allowed to cool naturally and just happens to be hot when sold would be zero rated, whereas products that are kept hot in any way would be standard rated.
Ms Sloane said that, if HMRC are right on Note (3B)(c), all freshly baked bread put into packaging, so that customers can take it from the bakery shelves or baskets, would be standard rated. This is because, as we will shortly see, all packaging retains heat. We do not agree that this is the inevitable outcome of our conclusion on this point. So far as the first limb of Note (3B)(c) is concerned, the packaging would need to comprise an “environment”; if the packaging was open at one end (which, in our experience, is often the case with large baguettes), it may well not constitute a distinct environment. So far as the second limb of Note (3B)(c) is concerned, pre-sale packaging is only an issue if, viewed objectively, heat retention/slowing cooling is a purpose of putting the bread in the packaging. If (viewed objectively) heat retention/slowing cooling was an incidental side effect of the packaging and not important enough to be a purpose of putting the bread in the packaging, the supplier will have no problem with this test even if the product is still hot at the time of sale.
The important point to keep in mind here is that, as we have seen from the way the legislation developed, underscored by the Consultation Response, bread no longer occupies a privileged position. Bread, along with all other cooked products, will only be zero rated if it is no longer hot at the point of sale or, if it is, if it does not possess any of the five specified characteristics. It is, therefore, quite wrong of Ms Sloane to assert that a particular interpretation is problematic because it might pose a problem for some loaves of bread in certain circumstances. The base case is clear: freshly cooked bread left uncovered to cool on open racks will be zero-rated even if it is still hot at the point of sale. If anything is done in relation to freshly cooked bread which would be problematic for a different product, it will (and quite deliberately so) be a problem for bread if it is still hot at the time of sale.
Returning to our question, we do not consider that our interpretation of Note (3B)(c) is absurd. It is entirely consistent with a central plank of Parliament’s approach to the mischief it aimed these rules at. This can be seen from the distinction drawn in the Consultation Response between a product that is allowed to cool naturally on the one hand and products that are kept hot in any way on the other, which Mr Gauke picked up on in Parliament, including when he observed that, “In most people’s experience, pasties and suchlike are generally left on shelves rather than contained within bags while in the shop.”
Have the CDRCs been provided to a customer in packaging that retains heat (whether or not the packaging was primarily designed for that purpose) or in any other packaging that is specifically designed for hot food (Note (3B)(d))?
There are two parts to this test too, and we consider them in turn.
Were the chicken paper bags “packaging that retains heat (whether or not the packaging was primarily designed for that purpose)”?
The short and simple answer to this question is “yes”. We know from Mr Whittaker‘s research that the chicken paper bags in which CDRCs are stored and then sold retain heat very effectively.
However, Mr Whittaker also found that all three packaging types he tested demonstrated, to varying degrees, a heat retaining effect in relation to both chickens and pasties, and he said that these results align with his experience. He says that it is to be expected that packaging placed around hot food would reduce the cooling rate to at least some degree, and in some cases to a significant degree.
The point that Ms Sloane makes, of course, is that, if it is right that all packaging retains heat at least to some extent, which no one seriously questioned, then this test has been drafted in a very strange way. In effect, any food above the ambient temperature which is provided in some form of packing will be standard rated, because ex hypothesi it is provided in packaging that retains heat (and the legislation makes it abundantly clear that it does not matter whether the packaging was primarily designed for that purpose or not). The second limb of Note (3B)(d) would also be redundant, because there is no form of “other” (i.e. non-heat retentive) packaging”. If all Parliament had meant to ask is “Is the product supplied in packaging?” that would have been a much simpler way of putting the point.
Just as Ms Sloane is right that it is very strange to ask a question which isn’t really a question at all, because the answer is always “yes”, Mr Watkinson is also correct when he says that the language of Note (3B)(d) is simple, straightforward and abundantly clear.
We have discussed at some length the authorities dealing with the correct approach to statutory interpretation, which is (as the CA put it in Innovative Bites) that “absent absurdity or the like” the language of the statute will provide the answer.
However, that is exactly where we find ourselves. We are confronted with what appears to be a consequence which parliament, despite the clarity of the language it has used, cannot sensibly be regarded as intending. So, we can and should consider appropriate extraneous materials to see if they can help us to interpret this legislation in a way which avoids that outcome.
We have already explained the conclusion we draw, from looking at the way the government first sought to amend Group 1, how the draft legislation designed to achieve this changed until it assumed its final form and the extraneous HMRC commentary that surrounded this process, that the legislation is trying to eliminate or reduce the uncertainty and risk of anomalous outcomes the original legislation, essentially the current Note (3B) (a), presented and also to restrict, quite considerably, the circumstances in which hot food remains zero-rated. However, the extraneous materials and the drafting of Note (3B)(c) and (3C) also make it clear that there are certain naturally cooling products, such as bread, Cornish pasties and sausage rolls (at least), which ought to be able to pass the new tests and remain zero rated. As we have seen, there is no special exception for those products, but any interpretation which leads to a cumulative set of tests which such products are bound to fail would be out of line with the mischief Parliament was trying to address. So, given that Cornish pasties and sausage rolls will almost inevitably be handed over in a paper bag, an analysis of Note (3B) (d) which results in all forms of hot food handed over in packaging being standard rated would not seem to be in line with Parliament’s clear intentions. That is in addition to the obvious absurdity of asking whether particular packaging retains heat when we already know that all packaging does just that.
We have deduced this from the way the legislation, including the draft legislation, changed and the official commentary around that. That brings us to the exchanges in Parliament and the question whether we can use Mr Gauke’s observations to help us to an interpretation of Note (3B)(d) which reflects Parliament’s intentions. To be able to take Mr Gauke’s comments into account for this purpose, rather than just identifying the mischief the legislation is aimed at, they need to meet the three conditions set out in Pepper v Hart. These are that the legislative provision is ambiguous, obscure, or leads on a conventional interpretation to an absurdity, that the material we are looking at must include a statement by a minister or other promoter of the bill and that the statement must be clear and unequivocal on the point of interpretation.
It may be helpful to set out the exchange which Ms Sloane says we can use for this purpose:
“Stephen Gilbert (St Austell and Newquay) (LD): …. On packaging, new schedule 1 uses the wording: “whether or not the packaging was primarily designed for that purpose”.
There is some ambiguity as to whether a simple paper bag might be caught by that definition. Can the Minister assure us that people will be able to get their pies and pasties in a paper bag from the bakery without their being standard-rated?
Mr Gauke: The purpose of that wording relates to packaging that is specifically designed for the retention of heat. For example, hon. Members will all have experience of a paper bag with a foil interior that is used for such purposes. I do not think that a simple paper bag would fall into that category. In most people’s experience, pasties and suchlike are generally left on shelves rather than contained within bags while in the shop. I hope that that provides some clarification.”
As far as the Pepper v Hart criteria are concerned, the second is clearly met. We agree with Ms Sloane that the first criterion is also met. On its face the legislation is clearly difficult to interpret. It appears to be asking whether the packaging being used retains heat, but (as we have already seen) that is a non-question. Mr Watkinson suggests that the legislation is perfectly clear as long as we read it subject to a de minimis disregard, but there is nothing before us to suggest that that is Parliament’s chosen route out of this impasse or, as Ms Sloane pointed out, to show that there is such a thing as packaging with a de minimis effect on heat retention. We consider that it would be perfectly proper for us to take Mr Gauke’s comments into account as an aid to interpreting these provisions if they are clear and unequivocal on the point of interpretation.
In the exchange we are considering, Mr. Gilbert quotes the words in parentheses in Note (3B)(d), “(whether or not the packaging was primarily designed for that purpose)”, and then asks Mr Gauke whether a simple paper bag might be caught by “that definition”. For his question to make sense, he must also be referring to the immediately preceding words “packaging that retains heat” as well. A phrase beginning “whether or not” is clearly not the complete question.
Mr Gauke replies that “The purpose of that wording” relates to packaging that is specifically designed for the retention of heat. That is quite a puzzling comment. If by “that wording” Mr Gauke meant the words that Mr Gilbert had just quoted, it is hard to see what Mr Gauke meant as the words Mr Gilbert quoted very clearly do not relate to “packaging that is specifically designed for the retention of heat”; quite the opposite, they refer to packaging whether or not it is “primarily designed” for heat retention.
The same is true if Mr Gauke was referring to the whole question, not just the words Mr Gilbert quoted. The whole question refers to “packaging that retains heat (whether or not the packaging was primarily designed for that purpose)”. It is hard to see how those words “relate[..] to packaging that is specifically designed for the retention of heat”. On their face those words relate to all heat retentive packaging “whether or not the packaging was primarily designed for that purpose”. Unless Mr Gauke was drawing a sophisticated distinction between packaging “specifically designed” for heat retention and packaging “primarily designed” for that purpose, so that packaging could be specifically designed for heat retention without being primarily designed for that purpose (which is clearly a linguistic possibility, albeit one we find hard to come to terms with), it is hard to square his comments with the words of the provision.
It is, of course, possible that Mr Gauke was saying that the whole phrase “packaging that retains heat (whether or not the packaging was primarily designed for that purpose)” should be interpreted as “packaging that is specifically designed for the retention of heat” and no more, but that is so far removed from the words used that we would have expected him to be much clearer and more unequivocal about the point and to say more than just “The purpose of that wording relates to packaging that is specifically designed for the retention of heat.” This reading (if it is what he meant) is so far at odds with the words in the Bill that we would have expected Mr Gauke to move an amendment, or at least be more considered in his explanation, rather than address the issue in this rather Delphic way.
With respect, we struggle to describe Mr Gauke’s answer to Mr Gilbert’s question as a clear and unequivocal confirmation on a point of interpretation.
For essentially the same reason, that it appears to contradict the words of the legislation, we cannot accept Ms Sloane’s submission that the first limb of Note (3B)(d) is asking no more than whether the packaging was specifically designed for the retention of heat. Given that the legislation says that it applies to packaging which retains heat, whether or not it was primarily designed for that purpose, we cannot see how her interpretation can be reconciled with the clear words of the statute.
We cannot stop here, however. We have identified various meanings that the first limb of Note (3B)(d) cannot bear, or at least that we would be most surprised if it bore. But we still need to decide what it does mean.
Looking at the words parliament has chosen to employ, it seems to us that, when the legislation asks whether the packaging was “primarily designed” for the purposes of heat retention, it must be asking that against an assumption that the packaging has been the subject of a design exercise (that it has been “designed” in a meaningful way in the first place) and so is more than just a common or garden paper bag. If the packaging has been the subject of a meaningful design exercise and the packaging retains heat, which of course it will, then it is a problem as far as the first limb of Note (3B)(d) is concerned, even if the design process was primarily focused on a different problem. This interpretation gets us to an outcome which is consistent with Mr Gauke’s analysis, that common or garden paper bags are not a problem, and avoid the obvious absurdity in taking the first limb of Note (3B)(d) too literally. We accept that someone must have designed a common or garden paper bag, but in the context of this provision we do not consider that packaging that results from a relatively rudimentary, non-specialised design exercise will engage Note (3B)(d). We also accept that this reading of the first limb of Note (3B)(d) still leaves the second limb rather redundant, but we take Mr Watkinson’s point that in legislation like this (which is looking to prevent anomalous outcomes) overlap is to be expected.
There is further support for this approach in a comment Mr Gauke made shortly before his exchange with Mr Gilbert. He described the four additional criteria being introduced by the Finance Bill as being “that the food is either heated to order, kept hot after being heated, sold in special heat-retaining packaging or other packaging specifically designed for hot food, or advertised or marketed as hot” (our emphasis). He clearly thought that heat retentive packaging had to have something “special” about it to be problematic.
Similarly, in Test 4 paragraph 4.3 of VAT Notice 709/1 HMRC are clearly suggesting that the legislation is looking at “specialised packaging” in contrast to “ordinary paper bags or similar packaging”. They are also clear that the focus is on packaging which provides a “clear indicator that food is being kept hot” and specifically point to “cooked chickens that are sold in heat retentive packaging or packaging designed to prevent leakage of hot fluids or grease”.
If we turn to apply this test here, the chicken paper bags have clearly had considerable thought applied to them. They have foil windows and a polypropylene lining. They are designed prevent the escape of grease and similar fluids. They are bags which have been designed, as opposed to being a straightforward paper bag or similar product, and (as we have already seen) they are heat retentive and customers can feel the warmth of the CDRCs and realise that they are being kept hot.
It may be that, against the general acceptance that all packaging is heat retentive, the reference to heat retention in the statute and the Consultation Document would support an interpretation that even specialised packaging is not problematic if it retains heat but only to a de minimis level. However, no one has suggested that the chicken paper bags only retain heat to a de minimis level, and the expert evidence rather suggests the opposite.
There is clearly a range of interpretations of the first limb of Note (3B)(d) and we summarise briefly below how CDRCs supplied in chicken paper bags would fare under the possible interpretations we have identified:
If we interpret the provision literally, the chicken paper bags retain heat and that (as it does not matter whether the bags were designed for that purpose) is the end of the matter and the CDRCs would be supplied in packaging of a type described by the first limb of Note (3B)(d);
If Mr Watkinson is right and the provision is to be interpreted literally subject to a “de minimis non curat lex” override, there is no suggestion that the chicken paper bags have a minimal effect on the natural cooling process (and the results of Mr Whittaker’s research rather suggest the opposite), so again the CDRCs would be supplied in packaging of a type described by the first limb of Note (3B)(d);
If our preferred reading of the first limb of Note (3B)(d) is correct, the chicken paper bags retain heat and were (whether this test is applied subjectively or objectively) the subject of a careful design process, far more than a “mere paper bag” , and so again the CDRCs would be supplied in packaging of a type described by the first limb of Note (3B)(d);
If Ms Sloane is right and the first limb of Note (3B)(d) simply asks whether the chicken paper bags are “packaging that is specifically designed for the retention of heat” and that test is an objective one, then, given the level of heat retention and the other factors discussed at [221]-[228], we would hold that the CDRCs were provided in packaging specifically (albeit not exclusively) designed for heat retention and so were supplied in packaging of a type described by the first limb of Note (3B)(d);
If Ms Sloane is right and the first limb of Note (3B)(d) simply asks whether the chicken paper bags are “packaging that is specifically designed for the retention of heat” and that test is a subjective one, then (given the evidence of Mrs Whittle and Mr Maestri’s letter) it might be that the CDRCs were not supplied in packaging of a type described by the first limb of Note (3B)(d). However, such a subjective interpretation would be at variance with the reasoning in Sub One, which we have held should inform the interpretation of “purpose-type” tests in this legislation, and with the government’s explanation of how (through straightforward, objective tests) the revised legislation was designed to cure the mischief it was aimed at. For these reasons we would hold that, if Ms Sloane’s analysis is right (which we do not think it is), her interpretation of the first limb of Note (3B)(d) would need to be applied objectively, and so the approach described in this sub-paragraph would not be available to Morrisons.
So, on all interpretations of the first limb of Note (3B)(d), other than the interpretation in [264](5), which we consider to be untenable, we would hold that CDRCs have been provided to customers in packaging that retains heat (whether or not the packaging was primarily designed for that purpose) within the meaning of the first limb of Note (3B)(d).
Were the chicken paper bags “other packaging that is specifically designed for hot food”?
This question only arises if CDRCs are provided in packaging which is not caught by the first half of Note (3B)(d). We derive this from the two limbs of Note (3B) (d) being joined by the words “or in any other packaging”. This part of the test is, therefore, only relevant if our conclusion on the first limb of Note (3B)(d) is wrong.
Ms Sloane considers that this test, along with the other tests in Note (3B) looking at purpose and similar concepts, is an objective one. The legislation asks whether this packaging has been “specifically designed” for hot food, and that might appear to be asking a subjective question, why this particular packaging was designed in the way it was, what was the designer thinking about when they drew up the specifications for the packaging. On balance, however, and bearing in mind the obvious (and clearly articulated) purpose of the 2012 changes (to introduce a straightforward, objective way of determining when hot takeaway food was standard rated which avoided different outcomes in similar cases) and the decision of the Court of Appeal in Sub One, we agree with Ms Sloane that the test here is an objective one. So, we need to consider, based on all the evidence, whether a reasonable person would consider that these bags have been specifically designed for hot food.
We know from the evidence that on occasion cold food has been put in chicken paper bags and we also know that on occasion HRCs have been put into these bags.
Mrs Whittle’s evidence is that different packaging is needed for different types of food. In the case of a CDRC, she told us, the important point is to make sure that none of the chicken juices produced by the cooking process can leak; there have been customer complaints about this happening. For that reason, she says it has always been important to have a plastic lining to the bags and to make sure that colleagues are trained to seal them properly.
The question asked is whether the chicken paper bags were “specifically designed” for hot food. “Specifically” is defined in the Oxford English Dictionary as meaning, among other things, “particularly; with a particular or clearly defined purpose, meaning etc”. Whilst “specifically” requires a particular purpose, it does not carry any connotation of exclusivity. We consider that, if, looking at the characteristics of the chicken paper bags objectively, it would be reasonable to conclude that the packaging has been designed with hot food in mind, to address particular problems presented by hot food, then they can be said to have been specifically, albeit not exclusively, designed for hot food.
Because this bag has been designed with a plastic lining and sealed on three sides, it has been designed to address one of the problems of freshly cooked (and therefore hot) chicken, that hot juices are likely to leak. So, a reasonable person would consider that these bags have been specifically designed for hot food. If the test were a subjective one, Mr Maestri’s letter makes it quite clear that chicken paper bags were designed to address the issues of grease/liquid leakage presented by hot cooked chickens.
We agree that the fact that HRCs have been put into chicken paper bags does not prove that they were specifically designed for hot food. All we learn from that is that they can cope with hot food, which we already know because CDRCs are hot. Similarly, the fact that cold food has occasionally been put into chicken paper bags does not mean that, looked at objectively, they have not been specifically designed for hot food. It just means that they can cope with cold food as well as hot food, which is hardly surprising. A bag that can cope with hot fluids leaking from a hot, recently cooked chicken will very easily be able to accommodate cold chicken, cheese or ham. Similarly, the fact that cold food can be greasy and its packaging needs to address this issue (where it is relevant) does not mean that chicken paper bags have not been designed with the particular problems of hot, cooked chickens (which clearly present issues of juice/grease leakage of a different nature and scale to those presented by (say) pork pies, which (as everyone knows) tend to be wrapped in a particular type of paper, no doubt to address the (different) issues they present) in mind.
For these reasons we consider that the CDRCs were provided to customers in packaging that was specifically designed for hot food within the meaning of the second limb of Note (3B)(d).
Have the CDRCs been advertised or marketed in a way that indicates that they are supplied hot (Note (3B)(e))?
We agree with Mr Watkinson when he says that there is more to advertising and marketing than just words. We all know the phrase “A picture paints a thousand words” and VAT/Notice 709/1 picks this up when it talks about marketing using a picture of a steaming product. As long ago as the Thirteenth Century St Francis is said to have told his followers to preach the gospel “and if necessary use words”.
Although the words used (or not used) to describe a product may not be determinative, we cannot ignore them, and we should start by looking at the words Morrisons used to describe CDRCs.
In Mucho Mas Ltd v HMRC, [2016] UKFTT 0302 (TC), the FTT had to consider whether certain products were heated for the purposes of enabling them to be consumed at a temperature above the ambient air temperature. The products being considered were advertised as ‘fresh’ and the taxpayer referred to its meat products (depending on cooking method) as ‘braised’ or ‘grilled’. At [75]-[7] the FTT commented:
“HMRC’s case is that these words implied the food was hot and customers would understand that that was what those words implied. I am unable to agree. Braising and grilling are cooking processes and I do not accept that a customer ought to or would understand the words to mean anything other than that the meat had been cooked by those processes. The words did not imply that the meat would still be hot when eaten. Similarly the word ‘fresh’ would import that the food was recently prepared from raw ingredients, which would imply recently cooked, but again would not necessarily imply the cooked food was still hot.
There was in my view nothing in the use of these words that would contribute to any common understanding that the food was intended to be consumed hot.”
We respectfully agree with those comments. Food can be “fresh” without being hot; fruit and vegetables are an obvious example of this. “Roasting” is just as much a description of a cooking process as “Braised” or “grilled”. The fact that a CDRC is “oven fresh…roasted right here in store” tells a customer that the CDRC has been roasted quite recently and is fresh but without more does not indicate that it is being supplied hot. The words Morrisons used to advertise CDRCs included “fresh” and “roasted” and similar expressions, but not (except occasionally by mistake, as to which see below) the word “hot”. Following their discussions with Officer Dean they eschewed expressions like “There’s nothing like hot fresh food from the oven”. The only use of the word “hot” is in the warning on the rear of chicken paper bags. The word appears in capitals (as part of the phrase “CAUTION: HOT PRODUCT”) but not in particularly large type – on our measurement, no larger than 0.25cm – and on the underside of the bag. Once a CDRC was inside the bag and the bag was placed with the window on the topside, this warning would not be visible to customers until they picked the bag up, and so we do not consider that it contributes to the advertising or marketing of CDRCs.
Displaying a CDRC near a toblerone or poster with a picture of a cooked chicken does not mean that the CDRC is being marketed as being hot. Particularly so when the picture is of rotisserie chickens glistening on a spit or a little girl eating a chicken with salad and potatoes. CDRCs are displayed for sale in packaging (the chicken paper bags), having been taken off the spit, so the first picture is of how a CDRC was some time ago. The second image is of what might happen to the CDRC in the future; the little girl is clearly not going to sit down and have her dinner there and then in the store. The pictures are (no doubt) designed to create an attractive image of CDRCs, but they tell us nothing about the temperature of the CDRCs at the point of sale.
We have seen pictures of the Morrisons oven fresh counter, which displays a wide range of products. There is a large bulkhead with the words “Oven Fresh” running across the top of the Oven Fresh serveover section. Then, below the bulkhead, are hanging signs. Some oven fresh products are very clearly sold under a sign saying “hot food to go” or similar, but the pictures we have seen all show CDRCs in their own cabinet to one side and without such signage behind or above them. Ovens may be visible behind the Oven Fresh serveover, including the part where the CDRCs are, but that does not tell us anything about the temperature of the CDRCs at the time they are sold; the ovens may reinforce the idea that CDRCs have been “roasted here in store”, but no more than that. None of the signage meant to be used above or around the CDRCs that we have seen uses the word “hot food” or other terms which would indicate that the products in question are hot.
We have referred to occasions on which Morrisons displayed CDRCs under signs advertising hot food by mistake and noted that none of the signage meant to be used above or around CDRCs was meant to use the word hot or a similar term. Clearly, there were occasions when CDRCs were displayed under or adjacent to non-compliant advertising material, which used the word hot. Where these were identified, Ms Sloane says, Morrisons made a voluntary disclosure to HMRC. We saw errors being disclosed in 2015 and again in the Autumn of 2020, before and after the assessment period.
Mr. Watkinson did not suggest that, because Morrisons could not assure us that all CDRCs had been sold only under compliant signage throughout the assessment period, we should assume that they never did this or that zero rating should be confined to cases where they could prove this. Clearly, it would be impossible for Morrisons to prove that every single (or indeed any particular) CDRC sold during the assessment period (on our calculation some 20.3 million CDRCs were sold during this period) was only sold beneath compliant signage. We have approached this issue on the basis that, as the evidence suggests was generally the case, CDRCs were only sold beneath or adjacent to compliant signage and, in the situations where this was not the case, that was identified to HMRC. This assumption may be rather favourable to Morrisons. We saw from Mr Marshall’s letter to HMRC of 29 January 2021(see [64] above) that not all errors were picked up by Morrisons and the errors that were disclosed in 2015 were down to computer coding rather than physical display, which does not lead us to think that the Morrisons system could easily pick up display errors. Mr Nichols suggested that the Morrisons tax team checked how CDRCs were being sold, but there was no evidence of rigorous, regular spot checks on stores of all types throughout the relevant period and across all parts of the country. Mr Marshall’s letter to HMRC gives a small number of examples of visits and the stores visited all seem to be around Leeds/Bradford in West Yorkshire. If this issue mattered to the outcome of this appeal, we would have asked Mr Watkinson and Ms Sloane for further submissions on the extent to which we should assume that Morrisons had complied with the requirement not to sell CDRCs beneath “hot” signage.
Next, we turn to the issue of advertising/marketing by ambience, by which we mean selling CDRCs from the Oven Fresh counter, rather than from standalone tables. Although it is not an issue which we see being completely closed off, except for the question of indirect heat sourcing, this was at the root of Officer Dean’s concerns following his visit to the Rothwell store in the Autumn of 2013. Officer Dean‘s perception of what he saw in the autumn of 2012 involved a very clear distinction between HRCs, which were served from a hot counter, and CDRCs, which were sold from plain, unheated tables at some distance from HRCs. That obviously created a very clear, bright line between the two products. When Mr Dean visited the Rothwell store in 2013, he saw CDRCs being sold from a serveover next to hot food. The bright line had started to dim.
Whilst we can appreciate this concern, to fall foul of Note (3B)(e) it must be the case that a particular product is advertised or marketed as hot. Whilst CDRCs were close to HRCs and other hot food products sold as such, there were clear demarcations. CDRCs were in a separate section of the counter, which had had its front removed and was not heated. From looking at the pictures of the Oven Fresh counter, whilst the CDRC section is physically joined to the rest of the counter, it is very distinct in appearance. Secondly, there were no hanging signs over the CDRC section, or at least there should not have been any. Not only did that make the CDRC cabinet/section look distinct, it also meant that there was nothing above the CDRCs that indicated they were hot products.
Mr Watkinson painted a very graphic word picture of what a customer might experience in front of the Oven Fresh counter in Morrisons. Ms Sloane also told us about her trips to small branches of Greggs. In our judgment the point is the same in both cases: a customer may be surrounded by enticing aromas (for example, of fresh bread or pasties or hot meals to go) and this may be quite a deliberate ploy to draw them towards a shop/counter and to encourage them to buy things once there, but it does not follow that every product available for purchase is (or is being marketed as being) hot just because it is in a shop or a display alongside products which are. As Ms Sloane put it, not everything next to a display of eggs is an egg and customers are perfectly capable of realising that.
We do not consider that selling CDRCs from part of the oven fresh counter close to hot food deliberately sold as hot snacks or similar indicates that CDRCs were being advertised or marketed as hot. There was no explicit statement that they were hot, unlike other nearby products, and the part of the counters they were displayed in looked different and were unheated. It may well be that Morrisons perceived a commercial advantage in moving CDRCs closer to other hot food products, perhaps thereby dimming the bright line separating them from HRCs, but it does not follow from this that CDRCs were themselves being advertised or marketed as hot.
For these reasons we have concluded that the CDRCs were not advertised or marketed in a way that indicates that they were supplied hot.
Conclusions on the Liability Ground
It is common ground that CDRCs were hot at the time of supply within the meaning of Note (3B) and were not cooked to order (Note (3B)(b)). For the reasons set out above, we have decided that:
CDRCs were not heated for the purposes of enabling them to be consumed hot (Note (3B)(a)).
CDRCs were kept hot after being heated (Note (3B)(c)).
CDRCs were provided to customers in packaging that retained heat (whether or not the packaging was primarily designed for that purpose) or in any other packaging that was specifically designed for hot food (Note (3B)(d)).
CDRCs were not advertised or marketed in a way that indicated that they were supplied hot (Note (3B)(e)).
It follows that supplies of CDRCs were supplies in the course of catering, and so were excluded from zero-rating under Item 1, Group 1 of Schedule 8 to VATA, and that the appeal on the Liability Ground fails.
The Legitimate Expectation Ground: Does the FTT have jurisdiction to entertain public law arguments?
We have organised our approach to this issue as follows. First, because it is a point to which the authorities frequently return (as we will do ourselves), we will briefly outline the relevant features of the tribunal structure. Then we will run through, in chronological order, the principal authorities where this issue has been discussed. It would be fair to say that, at least as regards the earlier authorities (up to Beadle), there is broad agreement between Ms Sloane and Mr Watkinson as to what those cases tell us. Then we will outline the different positions taken by HMRC and Morrisons on this question. By way of introduction and in extremely broad terms, HMRC’s position is that the older cases (which almost universally conclude that the tribunal does not have a public law jurisdiction) are very clear and correct, and, to the extent the more recent cases point in a different direction, we can (and should) follow the earlier cases. Morrisons say that the earlier cases may be correct as a broad question of principle, but we are bound by the more recent authorities and must follow them and hold that we have a public law jurisdiction.
The Tribunal System in Outline
The tribunal system was established by the Tribunals Courts and Enforcement Act 2007 (“TCEA”). So far as relevant for us, section 3 of TCEA provides as follows:
“(1) There is to be a tribunal, known as the First-tier Tribunal, for the purpose of exercising the functions conferred on it under or by virtue of this Act or any other Act.
(2) There is to be a tribunal, known as the Upper Tribunal, for the purpose of exercising the functions conferred on it under or by virtue of this Act or any other Act.”
Section 15 confers a “judicial review” function on the Upper Tribunal, which can be exercised if certain conditions are met (see section 18) or if the tribunal is authorised to proceed even though not all those conditions are met (see section 19(3) and (4)).
An application to the UT for “judicial review” relief can only be made if permission to make it has been obtained from the tribunal, and the tribunal may not grant permission (or leave) to make the application unless it considers that the applicant has a sufficient interest in the matter to which the application relates.
Section 18 sets out the conditions to be met before the UT can decide the application. These include that the application falls within a class specified for these purposes in a direction given in accordance with Part 1 of Schedule 2 to the Constitutional Reform Act 2005 and that the judge presiding at the hearing of the application is a judge of the High Court or the Court of Appeal in England and Wales or Northern Ireland, or a judge of the Court of Session.
Section 19 provides for the transfer to the UT of applications for judicial review made in the High Court.
The Principal Authorities (in Chronological Order)
In CCE v JH Corbitt (Numismatists) Ltd, [1980] STC 231 (“Corbitt”) , the taxpayer had been assessed under section 31(1) Finance Act 1972 (“FA 1972”) (what is now s73(1) VATA). Section 40(1) FA 1972 provided for appeals to the VAT Tribunal “against the decision of the Commissioners with respect to any of the following matters … (b) an assessment under section 31 of this Act or the amount of such an assessment”. The question was whether the VAT Tribunal could review all the matters leading up to the assessment, including the Commissioners’ decision as to the sufficiency of records for the margin scheme (where the Commissioners had an element of discretion – a taxpayer could use the margin scheme if they kept “such records and accounts as the Commissioners may specify in a notice published by them for the purposes of this Order or may recognise as sufficient for those purposes”). The House of Lords held that the tribunal had no such jurisdiction. As Lord Lane put the question (at p237c):
“We are concerned to determine what powers a value added tax tribunal has to review the exercise of the commissioners' discretion under the value added tax legislation contained in the Finance Act 1972 and the regulations and notices made and issued thereunder.”
His answer (at pp239-240) was:
“If it had been intended to give a supervisory jurisdiction of that nature to the tribunal one would have expected clear words to that effect in the Act. But there are no such words to be found. Section 40 (1) sets out nine specific headings under which an appeal may be brought and seems by inference to negative the existence of any general supervisory jurisdiction.”
What is now section 84(10) VATA was introduced to reverse the effect of the Corbitt decision, but it did not do that by expanding the Tribunal’s jurisdiction to include a general power of judicial review; instead, it permitted a discrete review of an antecedent decision by HMRC on which a later appealed decision depended.
Aspin v Estill [1987] STC 723 (“Aspin”), was an appeal against a direct tax assessment. The CA considered whether the Special Commissioners could consider what was essentially a legitimate expectation argument on an appeal to them concerning assessments to income tax. Sir John Donaldson MR described (at p726b) the idea that they could as “a somewhat surprising submission bearing in mind that judicial review is a remedy which is only available in the High Court” and he “greeted [the one authority suggesting otherwise – Preston v IRC, [1985] AC 835] with surprise bordering on horror, because I did not believe that it was the intention of Parliament that the General Commissioners of income tax, worthy body though they are, should exercise a judicial review jurisdiction.” Nicholls LJ observed (at p727c) that:
“…The substantial complaint made by Mr Aspin in this case is founded on the wrong advice it is said was given to him by the inspector. Under this head Mr Aspin is saying that an assessment ought not to have been made. In saying that, he is not, under this head, saying that in this case there do not exist in relation to him all the facts which are prescribed by the legislation as facts which give rise to a liability to tax. What he is saying is that, because of some further facts, it would be oppressive to enforce that liability. That is a matter in respect of which, if the facts are as alleged by Mr Aspin, the remedy provided is by way of judicial review.”
In Dollar Land (Feltham) Ltd & Ors v CCE, [1995] STC 414 (“Dollar Land”), Judge J considered whether the then VAT Tribunal had jurisdiction to review the exercise of the Commissioners’ discretion in an appeal against VAT default surcharges. If there is a liability to a penalty under section 19 of the Finance Act 1985, section 21(1)(c) provided that the Commissioners “may” assess the amount of the penalty. Section 40(1) of the Value Added Tax Act 1983 provided that:
“An appeal shall lie to a value added tax tribunal … against the decision of the Commissioners with respect to any of the following matters –
(o) any liability to a penalty or surcharge by virtue of any of sections 13 to 17 and 19 of the Finance Act 1985;
(p) the amount of any penalty or surcharge specified in an assessment under section 21 of that Act …”
Judge J held (at p420g) that neither of these appeal provisions related referred to an appeal against the decision of the commissioners to assess to surcharge, referring only to liability and amount. He contrasted the language of paragraphs (o) and (p) with paragraph (m) which expressly permitted an appeal against the commissioners’ decision to make an assessment. These and other contrasts led him to hold that “section 40(1) is meticulous and precise about the decisions which may be appealed”. At p421c he said that he had considered the opening words of section 40(1) (“with respect to any of the following matters”) but held that they referred “to the specific topics which expressly appear in the ‘following’ paragraphs, not to general questions which could loosely be said to come within the overall ambit of each of them”. Neither those words, nor anything else in section 40, provided any basis for concluding that there is a right of appeal against the decision to assess the penalty or surcharge and “Any other conclusion would involve reading words into a statute which are absent, when they could easily have been included, and would be contrary to the principles established in the House of Lords in Corbitt.” At p421e he concluded that, if liability to surcharge is established, the decision whether to impose a surcharge is left to the commissioners and the remedy for any improper exercise of that discretion is an application for judicial review in the High Court.
In CCE v National Westminster Bank plc, [2003] STC 1072 (“NatWest”), the taxpayer complained of unfair treatment (not being treated in the same way as other comparable car leasing companies) in the context of an appeal under section 83(t) VATA and section 84(10) VATA against a decision of the commissioners not to repay overpaid VAT. Jacob J held that the tribunal did not have jurisdiction to determine the unfair treatment point. Section 83(t) provides that “… an appeal shall lie to a tribunal with respect to any of the following matters … (t) a claim for the repayment of an amount under section 80”. HMRC had argued that the complaint about unfair treatment was essentially a complaint about their conduct and the proper remedy for unfair treatment is judicial review. Referring to Corbitt, Judge J said (at [49]) that “There is authority which supports the conclusion that general conduct towards taxpayers is outwith the Tribunal's jurisdiction”. Moses J had reached the same conclusion in Marks & Spencer plc v CCE, [1999] STC 205 (“Marks & Spencer”), when he observed (at p246):
“However in so far as the complaint is not focused upon the consequences of the statute but rather upon the conduct of the Commissioners then it is clear that it has no jurisdiction. Its jurisdiction is limited to decisions of the Commissioners and it has no jurisdiction in relation to supervision of their conduct."
Jacob J said that he agreed with Moses J’s conclusion that the tribunal had no jurisdiction in relation to a complaint that the commissioners had treated other people differently.
In Oxfam v Revenue and Customs Commissioners, [2010] STC 686 (“Oxfam”), the principal issue was the extent to which Oxfam was able to recover input tax in accordance with an agreed method for apportioning business and non-business expenditure. The subsidiary issues were whether the FTT could enforce an agreement between the taxpayer and HMRC, and whether it could give effect to a taxpayer’s legitimate expectation. Those issues were of academic interest only as it was decided that, as a matter of fact, there was neither a binding contract nor a legitimate expectation, but the judge went on nevertheless to consider the extent of the tribunal’s jurisdiction.
At [62] Sales J identified the legislative provision which conferred jurisdiction on the Tribunal, in that case section 83 of VATA:
“(1) … an appeal shall lie to the tribunal with respect to any of the following matters—
… (c) the amount of any input tax which may be credited to a person ….”
Then, at [63], he said:
“On the ordinary meaning of the language of that provision, it appears that it covers all the issues between Oxfam and HMRC regarding the question whether HMRC should have allowed Oxfam credit for a higher amount of input tax under the approved method formula, including both the contract issue and the legitimate expectation issue. The words, ‘with respect to’, in s 83(1) appear clearly to be wide enough to cover any legal question capable of being determinative of the issue of the amount of input tax which should be credited to a taxpayer. The tribunal’s jurisdiction is defined by reference to the subject matter specified in the section, not by reference to the particular legal regime or type of law to be applied in resolving issues arising in respect of that subject matter.”
After recording that the parties had agreed that the tribunal’s jurisdiction extended to the contract issue, and saying that he concurred in that view, he went on to say:
“[66] However, the parties thought that the tribunal did not have jurisdiction to consider Oxfam’s alternative legitimate expectation argument. In my view, this is not correct. By the same construction of s 83(1)(c) and the same reasoning which led to the conclusion that Oxfam’s contract claim was within the jurisdiction of the tribunal, Oxfam’s legitimate expectation argument also fell within the jurisdiction of the tribunal. I can see no sensible basis in the language of that provision for differentiating between Oxfam’s contract claim and its legitimate expectation claim. In both cases, if Oxfam’s claim had been made out, an error of law on the part of HMRC in arriving at its decision on the amount of input tax to be credited to Oxfam would have been established (either a failure to respect Oxfam’s contractual rights or a failure to treat Oxfam fairly, in breach of Oxfam’s legitimate expectation) which would, on the face of it, be a proper basis for an appeal to the tribunal against HMRC’s decision within the terms of s 83(1)(c).
[67] Usually, of course, an appeal under one of the sub-paragraphs of s 83(1) will be on the merits of [a] decision taken by HMRC, and questions of private law or public law (such as whether HMRC took into account irrelevant considerations or failed to take account of relevant considerations) will simply not be relevant to the tribunal’s task on the appeal. But in my view it does not follow from this that the tribunal will never have jurisdiction to consider issues of general private law and general public law where that is necessary for it to determine the outcome of an appeal against a decision of HMRC whose subject matter falls within one of the sub-paragraphs of s 83(1).
[68] I do not think that it is a valid objection to this straightforward interpretation of s 83(1)(c) according to its natural meaning that it has the effect that sometimes the tribunal will have to apply public law concepts in order to determine cases before it. It happens regularly elsewhere in the legal system that courts or tribunals with jurisdiction defined in statute by general words have jurisdiction to decide issues of public law which may be relevant to determination of questions falling within their statutorily defined jurisdiction. No special language is required to achieve that effect. Where they are themselves independent and impartial courts or tribunals (as the tribunal is) there is no presumption that public law issues are reserved to the High Court in the exercise of its judicial review jurisdiction. So, for example, a county court may have to consider whether possession proceedings issued by a local authority have been issued in breach of its public law obligations (Wandsworth London BC v Winder [1994] 3 All ER 976, [1985] AC 461); magistrates’ courts and the Crown Court may have to decide issues of public law in so far as they arise in relation to criminal proceedings (eg to determine if a byelaw is a valid and proper foundation for a criminal charge: Boddington v British Transport Police [1998] 2 All ER 203, [1999] 2 AC 143 or to determine the validity of a formal instrument which is in some way a necessary foundation for the criminal charge: DPP v Head [1958] 1 All ER 679, [1959] AC 83); and employment tribunals may have to decide issues of public law in employment proceedings (eg to determine whether a contract of employment with a public authority is vitiated as having been made ultra vires).
[69] I cannot see any good reason for adopting a different approach to the interpretation of the jurisdiction of the tribunal in s 83 of VATA. The tribunal is used to dealing with complex issues of tax law. There is no reason to think that it would not be competent to deal with issues of public law, in so far as they might be relevant to determine the outcome of any appeal. That view is reinforced by the fact that the tribunal may have to deal with complex public law arguments in relation to Convention rights when construing legislation under s 3 of the Human Rights Act 1998, and is recognised by Parliament as being competent to do so.
[70] Moreover, there is a clear public benefit in construing s 83 by reference to its ordinary and natural meaning which strongly supports that construction. It is desirable for the tribunal to hear all matters relevant to determination of a question under s 83 (here, the amount of input tax to be credited to a taxpayer) because (a) it is a specialist tribunal which is particularly well positioned to make judgments about the fair treatment of taxpayers by HMRC and (b) it avoids the cost, delay and potential injustice and confusion associated with proliferation of proceedings and ensures that all issues relevant to determine the one thing the HMRC and taxpayer are interested in (in this case, the amount of input tax to be recovered) are resolved on one occasion in one place. It seems plausible to suppose that Parliament would have had these public benefits in mind when legislating in the wide terms of s 83.
[71] Therefore, apart from any authority on this question, I would hold that s 83(1)(c) bears its ordinary and natural meaning, so that resolution of the issue of legitimate expectation which arose between Oxfam and HMRC fell within the tribunal’s jurisdiction.”
The judge then went on to consider whether there was any authority which compelled him to a different conclusion (mentioning, among others, Corbitt, NatWest and Marks & Spencer), and decided that there was not.
In HMRC v Hok Limited, [2012] UKUT 363 (TCC) (“Hok”), Warren J and Judge Colin Bishopp (the then Presidents of the Tax and Chancery Chamber of the Upper Tribunal and the Tax Chamber of the First-tier Tribunal) dealt with an appeal by the taxpayer against penalties imposed on it by HMRC for failing to submit an employer’s end of year return by the due date for its submission. Although it was conceded that the return was late and that there was no reasonable excuse for the lateness, the FTT had concluded, on grounds of fairness, that the taxpayer should be penalised for only the first of the five months which passed before the return was submitted. HMRC appealed against that decision on the basis that the FTT had no jurisdiction to discharge such penalties if they are properly due. Section 100 of the Taxes Management Act 1970 provided that:
“… an officer of the Board authorised by the Board for the purposes of this section may make a determination imposing a penalty under any provision of the Taxes Acts and setting it at such amount as, in his opinion, is correct or appropriate.”
Section 100B(1) TMA provided that “An appeal may be brought against the determination of a penalty under section 100 above …” and went on to set out what the tribunal could do on an appeal. Where (as in this case) the penalty was of a set amount, that power was limited (HMRC submitted) to correcting mistakes; that is, it may decide that the officer was wrong in his belief that a penalty was due and discharge it; or it may decide that he imposed a penalty of the wrong amount, and replace it with the correct amount. The UT held (at [27]) that, although section 100 TMA included the permissive “may” provision allowing an officer to make a determination imposing a penalty, “there is no mechanism by which the Tribunal may review the exercise of that discretion”.
Relying on Corbitt, NatWest and Marks & Spencer, the UT held (at [41]) that, “There is in our judgment no room for doubt that the First-tier Tribunal does not have any judicial review jurisdiction”. At [43] they explained that the legislation creating the current tribunal system pointed to this being the only conclusion. They said:
“That the First-tier Tribunal has no judicial review function is, in addition, the only conclusion which can be drawn from the structure of the legislation which brought both that Tribunal and this into being. The 2007 Act conferred a judicial review function on this Tribunal, a function it would not have had (since 5 it, too, is a creature of statute without any inherent jurisdiction) had the Act not done so; and it hedged the jurisdiction it did confer with some restrictions. It is perfectly plain, from perusal of the Act itself, that Parliament did not intend to, and did not, confer a judicial review jurisdiction on the First-tier Tribunal, and there is nothing in the more detailed legislation relating to tax appeals, the 10 Transfer of Tribunal Functions and Revenue and Customs Appeals Order 2009 (SI 2009/56), which points to a contrary conclusion.”
At [49], having set out Sales J’s observations on the jurisdiction issue in Oxfam, they observed that:
“We interpose by way of caution that his conclusion was not necessary for resolution of the appeal, thus what he said is obiter, and that the extent of the First-tier Tribunal’s legitimate expectation jurisdiction, if any, is the central issue in two cases to be heard by this Tribunal later in 2012.”
Having reviewed cases said to lead to a different conclusion and decided that they did not support the idea that the tribunal has jurisdiction to apply general principles of public law, they made these comments on Oxfam:
“53. At first glance, what Sales J said in Oxfam leads to a different conclusion, but on closer analysis we do not think it does. The judge described the basis of the claim at [46]:
“Although the agreement of HMRC to the use of the approved method formula by Oxfam did not constitute a binding contract, it clearly did amount to an express assurance by HMRC that Oxfam’s recoverable input tax would be calculated by reference to that formula.”
54. From that sentence it becomes clear that the issue in that case and the issue here are quite different. There, the tribunal was required to decide the amount of input tax which Oxfam could recover, a question which, as Sales J said at [63], comes four-square within the ambit of s 83(1)(c) of VATA. Here, the question is not the amount of a penalty, or even whether one is due as a matter of law—there is no dispute that s 98A was engaged, and that it imposed a liability for five monthly penalties of £100 each—but whether HMRC should be precluded from imposing the penalties prescribed by that section, or from collecting them if imposed. That, in our judgment, is a quite separate question of administration, one which, in accordance with the authorities to which we have already referred, is capable of determination only by way of judicial review and therefore not by the First-tier Tribunal.”
In HMRC v Noor [2013] UKUT 71 (TCC) (“Noor”), a UT of the same composition as that in Hok considered whether the FTT had any jurisdiction to consider a legitimate expectation ground on an appeal against a decision concerning a claim for input tax credit under section 83(1)(c) VATA. The UT held that it did not. Although the UT acknowledged that it was dealing with an appeal under section 83(1)(c), the UT was very clear from the outset that its observations would be of wider impact; see its comments in [1].
At [30], having built out from its analysis in Hok, the UT concluded:
“It is clear that the TCEA 2007 does not confer a general supervisory jurisdiction. It is also the case that s 83(1) of the VATA 1994 does not confer a general supervisory jurisdiction, as Sales J recognised (see [2010] STC 686 at [73]); and there is no other provision of the VATA 1994 (or indeed any other legislation) which confers such a jurisdiction in relation to the legitimate expectation on which Mr Noor seeks to rely.”
Nevertheless, at [31] they observed:
“It does not follow from the analysis above that the FTT can never take account of or give effect to matters of public law, and in particular legitimate expectation. There are many examples in the authorities of a court or tribunal with no judicial review function giving effect to public law rights. Examples are given by Sales J in Oxfam and we will identify them when addressing his judgment. It would, however, be open to the FTT to consider public law issues only if it was necessary to do so in the context of deciding issues clearly falling within its jurisdiction.”
Turning to Oxfam, the first question was the status of Sales J’s remarks. In Hok, the UT had observed that his comments on jurisdiction were obiter, but now they changed their minds. Having reviewed the position in great detail, they concluded (at [50]) that Sales J’s “conclusion was a matter of decision. In so doing, we depart from our own (clearly obiter) remark to the contrary in Hok.” Even though the UT concluded that Sales J’s comments on jurisdiction in Oxfam were a matter of decision, they considered that they were not bound by that decision, nor did they consider that, although not bound by his decision, they ought to follow it; see [94].
In reaching their decision, the UT explained (at [77]) why they did not consider that it was plausible that Parliament would have intended to give the FTT a wide power of judicial review in relation to all matters within section 83(1), which they thought (see [75]) would be the result of Sales J’s comments, on the basis that “His approach to the ‘ordinary and natural’ meaning of s 83 applies to all its paragraphs; there is no hint in his reasoning that it turned somehow on the particular wording of para (c).” Most important here was the structure of the tribunal system created by TCEA 2007, which led the Tribunal to conclude (at [77](c)) that “It is simply inconceivable that Parliament would have contemplated conferring a similar power [to the judicial review powers of the UT] on the FTT”.
They considered that section 83(1)(c) was concerned only with “the right to a credit arising under the terms of the VAT legislation (including, on one view, HMRC’s care and management powers)”. The words ‘with respect to’ in the opening language of section 83(1) were not “wide enough ‘to cover any legal question capable of being determinative of the issue of the amount of input tax which should be attributed to a taxpayer’ at least not in relation to the ‘amount of input tax’ which should be attributed to a taxpayer. … financial adjustment within the phrase ‘amount of input tax’. On that basis, Sales J’s reading goes too far, in our view. It departs from the natural meaning of s 83(1)(c) which, reading the subsection as a whole, is focused on the large number of decisions on rights and obligations under the VAT legislation which HMRC have to make and in respect of which a specialist tribunal is provided.”; see [92]-[93].
Similar conclusions, that the terms of TCEA make it clear that the FTT should not have a judicial review function, were reached in the context of very different pieces of tax legislation by the UT (in Reed Employment plc v HMRC, [2014] UKUT 160 (TCC) (“Reed”), and the Court of Appeal (in Trustees of BT Pension Scheme v HMRC, [2015] EWCA Civ 713 (“BT Pension Scheme”)). Although dealing with section 84(10) VATA, the Court of Appeal in Metropolitan International Schools Ltd v HMRC, [2019] EWCA Civ 156 (“MIS”), was of a similar view. Newey LJ (with whom David Richards and McCombe LJJ agreed) said this:
“19. Secondly, the School’s interpretation of s 84(10) of the VATA would appear to imply that public law arguments could routinely be advanced in appeals to the FTT. …
20. That would be a very surprising result. …
21. Mr Ramsden did not attempt to persuade us that the UT was wrong in Noor. Were, however, his contentions as to the ambit of s 84(10) of the VATA well-founded, it would seem that the FTT had, after all, a wide jurisdiction to rule on public law issues and, in particular, legitimate expectation claims. The jurisdiction would, moreover, have been conferred through a provision introduced in response to the Corbitt decision (viz s 84(10)) (‘by the back door’, as Miss Mitrophanous would say), rather than under s 83, the main appeals section. Further, legitimate expectation (and, seemingly, other public law) arguments could be raised in the FTT without any need to satisfy the requirements as to obtaining permission and time limits that govern applications for judicial review (see CPR 54.4 and 54.5). It is highly improbable that Parliament intended this when it enacted what has now become s 84(10).”
Beadle v HMRC, [2020] EWCA Civ 562 (“Beadle”), concerned a penalty notice for non-payment of a partner payment notice (‘PPN’ – the PPN regime was introduced by Finance Act 2014 as part of a set of provisions enabling HMRC to require accelerated payments to be made by taxpayers on account of disputed or unresolved tax liabilities in certain prescribed circumstances) issued to the taxpayer in relation to certain film scheme arrangements the taxpayer had participated in, requiring the taxpayer to make a payment. The PPN regime confers no statutory right of appeal to a specialist tribunal against a PPN, but a partner who receives a PPN is entitled to make written representations to HMRC objecting to the PPN.. The taxpayer made representations to HMRC challenging the validity of the PPN, but those were rejected. The taxpayer did not pay the amount due under the PPN in time and was issued with a penalty notice. He appealed the penalty notice, asserting, inter alia, that the PPN was a nullity in law and/or the amount payable under the PPN should have been zero so that the penalty should also have been zero. The taxpayer contended (inter alia) that, in the absence of any statutory appeal process against PPNs, collateral challenges to PPNs on public law grounds could be made by a taxpayer in the course of a statutory appeal against a penalty notice for non-compliance with a PPN
In her judgment, in which she ultimately concluded that the tribunal did not have jurisdiction to determine the validity of the underlying PPN in the penalty appeal proceedings, Simler LJ started with the general rule (derived from O’Reilly v Mackman, [1983] 2 AC 237 at 285) that it is an abuse of the process of the court to permit a person to challenge a public law decision by means other than judicial review, but acknowledged (at [44]) that this rule is:
“… subject to an important limitation which itself has limits as follows. Where a public body brings enforcement action against a person in a court or tribunal (including a court or tribunal whose only jurisdiction is statutory) the promotion of the rule of law and fairness means, in general, that person may defend themselves by challenging the validity of the enforcement decision or some antecedent decision on public law grounds, save where the scope for challenging alleged unlawful conduct has been circumscribed by the relevant statutory scheme, which excludes such a challenge. The question accordingly is whether the statutory scheme in question excludes the ability to raise a public law defence in civil (or criminal) proceedings that are dependent on the validity of an underlying administrative act.”
She went on to hold (at [45], disagreeing with Mr Beadle’s counsel) that, whilst a statute might expressly exclude a public law challenge, “the express words used by a statutory scheme looked at in isolation may not be sufficient on their own to restrict or exclude public law challenges, but that may be the clear and necessary implication when the relevant statutory scheme is construed as a whole and in light of its context and purpose”. As to the correct approach to take to construing the relevant statutory scheme, she said this (at [47]):
“In approaching the question of statutory construction the nature and purpose of the statutory regime and the nature of the rights in issue are the starting point for consideration. There is a strong presumption that Parliament will not legislate to prevent individuals affected by legal measures promulgated by public bodies from having a fair opportunity to challenge such measures and vindicate their rights in court proceedings. Further, whether the impugned administrative act is specifically directed at the respondent to enforcement proceedings, who in consequence has had clear and ample opportunity to challenge the legality of that act before being pursued in enforcement proceedings, or is of a general character directed to the public at large where there has been no obvious or reasonable opportunity to challenge the validity of the underlying administrative act, is an important consideration.”
Looking at the statutory scheme in that case, she concluded (at [48]) that it is a clear and necessary implication of the PPN regime, construed as a whole and in light of its statutory purpose, that the ability to raise a collateral public law challenge to the validity of the underlying PPN is excluded at the penalty and enforcement stages.
In Zeman the taxpayer appealed to the FTT against an assessment to VAT on the grounds that it had a legitimate expectation that it would not be assessed to VAT on certain supplies. It said that its legitimate expectation arose from statements made by HMRC. The FTT dismissed its appeal, finding that KSM could not rely on the principle of legitimate expectation because it had not acted reasonably in relying on HMRC’s statements. There were two issues in the taxpayer’s appeal to the UT:
Whether, on the assumption that the FTT has jurisdiction to deal with legitimate expectation, it erred in concluding that the taxpayer did not have a legitimate expectation on which it could rely, and
Whether the FTT has jurisdiction to consider the public law issue of legitimate expectation in an appeal against a VAT assessment.
The UT held that the FTT did not err in its decision that the taxpayer did not have a legitimate expectation that it would not be taxable on the supplies in question. It then observed (at [20]):
“That is sufficient to dispose of this appeal, but we should say something about the more vexed question of whether the FTT had jurisdiction to consider the legitimate expectation argument.”
The assessment in that case was raised under section 73(1) VATA and the appeal was brought under section 83(1)(p) VATA (“an appeal … with respect to … an assessment”).
The UT began by observing (at [27]) that “the nature of the FTT’s jurisdiction depends on the proper construction, in the context of the statutory provisions to which it relates, of the statutory provision by which it is given, in this case, s 83(1)(p)”. They described that as the beginning rather than the end of the enquiry. At [29] they acknowledged the exclusivity principle derived from O’Reilly v Mackman, but considered it to be well established that the principle is subject to exceptions, one of which was “certain cases where a public law defence is raised in a private law action” and here they referred to Wandsworth London BC v Winder, [1985] AC 461 and Pawlowski (Collector of Taxes) v Dunnington [1999] STC 550. At [30] they said that, “The question in this case is how the exclusivity principle operates in the context of a statutory scheme which contemplates private enforcement action being taken against a defendant.” And that “An important part of that analysis is to determine the proper approach to be taken to construction of the relevant statutory language.”
At this point the UT referred to the CA decision in Beadle, citing paragraph [44] of Simler LJ’s judgment and her comment that the exclusion need not arise expressly but might arise by clear and necessary implication when the relevant statutory scheme is construed as a whole and in light of its context and purpose. The UT then observed (at [34]):
“It seems to us that a similar logic must apply here. Although technically the taxpayer is a claimant in the proceedings rather than a defendant, in substance he is defending part of an enforcement action by HMRC. The promotion of the rule of law and fairness means that the taxpayer should be entitled to defend himself by challenging the validity of the enforcement decision or some antecedent decision on public law grounds, unless that entitlement is excluded by the relevant statutory regime. That is a question of construing the relevant statutory language.”
The UT started their analysis of the position where section 83(1) VATA is concerned with Sales J’s judgment in Oxfam. They considered (at [42]) that Sales J in Oxfam had held that, depending on the nature of the issues falling within the scope of a particular sub-heading or subsection of section 83, it may well be that public law principles do fall within the scope of the appeal jurisdiction that subsection confers. They acknowledged that the UT took exactly the opposite view of the same issue under s 83(1)(c) in Noor, where it had disagreed with Sales J’s view that as a matter of ordinary language in context the words ‘with respect to’ were wide enough to cover any legal question relevant to the issue of the amount of input tax attributable to the taxpayer, on the basis that any result of giving effect to the legitimate expectation would not affect the ‘amount of input tax’. They noted that this approach (which they described at [46] as “draw[ing] a distinction between determining of the amount of tax due (which falls within the appeal jurisdiction), and other matters (which do not)”) echoes other decisions such as NatWest and Aspin.
At [48] the UT observed that cases are likely to depend on the statutory language in question. So, Aspin could be explained by the limitation in section 50 TMA on the actions the General Commissioners could take, and NatWest by Jacob J’s reading of s 83(1)(t) VATA, that it conferred an appeal jurisdiction only where the challenge was that an amount of VAT was not in fact due. It did not confer jurisdiction in a case where the relevant VAT amount was due but was said to be repayable for an extraneous reason.
As regards the provision here, the UT noted that section 73(1) VATA is permissive; it enables but does not require HMRC to raise an assessment. Also, section 83(1)(p) VATA (“an appeal … with respect to … an assessment”) is wider than section 83(1)(c) (an appeal with respect to the amount of an assessment). It analysed the leading cases on best judgment (Rahman (t/a Khayam Restaurant) v Customs and Excise Comrs (No 2) [2002] EWCA Civ 1881, and Customs and Excise Comrs v Pegasus Birds Ltd [2004] EWCA Civ 1015) and concluded that they did not lead to a different conclusion, not least because “neither decision was concerned with defining definitively the full scope of the appellate jurisdiction under s 83(1)(p). They were concerned with defining the scope of the ‘best of judgment’ test and with the consequences of breach of that test”. Indeed, the UT observed that:
“80. Under the formulation of the ‘best of judgment test’ endorsed in Rahman (No 2), the relevant question is ‘whether the mistake is consistent with an honest and genuine attempt to make a reasoned assessment of the VAT payable, or is of such a nature that it compels the conclusion that no officer seeking to exercise best judgment could have made it.’ It seems to us that issues are likely to arise in the operation of that test which might well be characterised as relating not only to the process of assessment but also to the decision to assess.
81. Assume for example a case in which the taxpayer’s defence is that an assessment was made dishonestly or maliciously in knowing disregard of an undertaking not to assess. HMRC’s argument would be that that defence has no place on an appeal under s 83(1)(p), because it relates to the decision to assess. It is true that it does, but that is not the same as saying that it relates only to that question. On the contrary, it seems to us it might equally well be said to be relevant to the process assessment, because it is difficult to see how an assessment made in knowing disregard of such an undertaking – whether binding in contract or under general principles of public law – could be said to be an assessment made to best judgment. …
82. In such circumstances, it seems to us there are good policy reasons for not adopting a construction of s 83(1)(p) which strictly limits the appellate jurisdiction of the FTT in the manner identified in the Gore decision at [30] (see [65] above), and which therefore excludes consideration of a legitimate expectation argument. We refer again to the comments of Sales J in Oxfam quoted at [39] above. Were one to adopt such a restrictive approach, there would be an obvious risk of duplication, delay and potential injustice given the potential for disputes to arise as to which forum any particular challenge should be brought it.”
The UT concluded (at [84]):
“Coming back then to where we started our analysis, the critical question in this case (see Beadle at [44]) is whether the relevant statutory scheme expressly or by implication excludes the ability to raise a public law defence of legitimate expectation (again, see Beadle at [44]). For all the reasons given above, we do not consider that s 83(1)(p) does exclude that ability. On the contrary, on the facts of this case and given the broad subject-matter of s 83(1)(p), we see strong reasons for thinking that it would be artificial and unworkable to exclude a defence based on the public law principle of legitimate expectation from the tribunal’s appellate jurisdiction. We therefore consider that the FTT did have jurisdiction to determine that question in this case.”
The Executors of David Harrison (Deceased) v HMRC, [2021] UKUT 273 (TCC), involved a challenge to HMRC’s decision not to accept a notice electing for fixed protection for a pension scheme. There was a deadline for submitting a notice electing for fixed protection but HMRC had a discretion to accept a notice served after that date. One issue was whether the FTT had jurisdiction to review the exercise of HMRC’s discretion. Relying on paragraph 45 of Simler LJ’s judgment in Beadle, the appellants in that case argued that the relevant regulations would need to contain express words or a necessary implication to exclude their right to make a public law challenge to HMRC’s exercise of discretion. The UT rejected that argument commenting:
“30. … [I]n paragraph 44, Simler LJ was considering the situation of persons defending themselves against “enforcement action” brought by a public body such as HMRC. In such enforcement action, whether before a court with inherent jurisdiction or a tribunal whose jurisdiction derives from statute, the taxpayer should “in general” be able to challenge the enforcement decision or some antecedent decision on public law grounds. In paragraph 45, Simler LJ considers the scope of the exception to this proposition implicit in her use of the words “in general” concluding that any such exception could consist either of express words in the relevant statutory provision or “clear and necessary implication when the relevant statutory scheme is construed as a whole and light of its context and purpose”.
31. Paragraphs 44 and 45 of Simler LJ’s judgment in Beadle cannot be read as laying down some general proposition to the effect that the FTT always has jurisdiction to consider public law challenges to HMRC decisions unless express words or “necessary implication” exclude that jurisdiction. Her conclusion was more limited and addressed at the specific situation of persons defending themselves against enforcement action brought by a public body and seeking, in the context of their defence, to make a public law challenge to either the enforcement action itself or some antecedent action.”
The appellants also argued that the UT decision in Zeman had extended the principle set out in paragraph 45 of Simler LJ’s judgment in Beadle and urged the UT to adopt the same approach. The UT responded as follows (at[34]):
“We will not, however, do so. The approach that the Upper Tribunal followed in KSM Henryk Zeman, was predicated on its conclusion that the taxpayer in that case was, in substance, a defendant in enforcement proceedings taken by HMRC. That is not the case here. The Appellants are not seeking to defend themselves against an assessment or penalty that HMRC are seeking to impose. On the contrary, the Appellants are in substance in the position of claimant: seeking to obtain the issue of a Paragraph 14 certificate that HMRC do not wish to issue.”
At [36] they rejected HMRC’s submission that clear words would be needed in order for the Regulations to give the Appellants the right to challenge the exercise of HMRC’s discretion before the FTT, saying:
“We think, however, that it overstates matters to say that there is a strong presumption against the FTT having power, in any statutory appeal, to consider public law arguments to the effect that HMRC have exercised discretion wrongly, with that strong presumption being rebutted only with clear words or necessary implication. Ultimately, the task in each case is to construe the right of appeal conferred by the statute or secondary legislation. Whilst the exercise of construction must acknowledge that the FTT does not have a general supervisory jurisdiction, it does not follow that the FTT does not have jurisdiction to take into account public law matters in exercising the jurisdiction which is conferred upon it by statute. Whether or not the FTT has that jurisdiction is simply a matter of statutory construction.”
Caerdav Limited v HMRC, [2023] UKUT 00179 (TCC) (“Caredav”), concerned an appeal under section 83(1)(b) VATA (which permits appeals to the FTT with respect to “the VAT chargeable… on the importation of goods from a place outside the member States”) against a C18 demand notice for VAT and customs duty. The FTT had held that, as a matter of statutory construction of section 83(1)(b), it did not have jurisdiction to consider legitimate expectation as a ground of appeal and it was only a matter that could be raised on judicial review.
At [152] the UT endorsed the starting point,” that appeal grounds which concern public law arguments should be pursued in judicial review proceedings rather than before the FTT. However, we, like the FTT, accept that the FTT may have jurisdiction to consider appeal grounds based on public law arguments (such as legitimate expectation) depending on the statutory provisions under consideration.”
At [154]-[155] the UT drew a distinction between the rights of appeal under section 83(1)(b) and that under section 83(1)(c), both of which it thought were simply concerned with whether the conditions prescribed for a charge to arise under the legislation are present and the amount of the charge. They contrasted this with the right of appeal in section 83(1)(p), discussed in Zeman, which (they said) “provides a right of appeal against the discretion of HMRC whether to make an assessment under section 73(1)”. In their words (at [155]):
“There is a discretion inherent in s.83(1)(p) VATA read together with section 73, which were the statutory provisions considered in Henryk which led it to decide public law arguments could be pursued in the FTT appeal. However, there is no discretion conveyed by subsections 83(1)(b) or (c) VATA which are the mandatory provisions concerning the appeals applicable in this case and in Noor respectively.”
Morrisons’ Arguments on Jurisdiction
Ms Sloane’s position is that the issue of jurisdiction has already been decided by the UT in Zeman. The ordinary course is for this Tribunal to follow it (irrespective of whether this Tribunal would have decided the issue in the same way or can see force in some arguments criticising its rationale). As an inferior tribunal, we can only depart from Zeman if we consider that the comments on jurisdiction were obiter or if the decision was reached per incuriam. Even if we do not consider that Zeman is binding on us, we should only depart from it if we consider the decision to be plainly wrong.
In Queenscourt Limited v HMRC, [2024] UKFTT 00460 (TC) (“Queenscourt”), the FTT (Judge Robin Vos and Mrs Catherine Farquharson) was faced with a submission that, following Zeman, the FTT had jurisdiction to consider arguments based on legitimate expectation in the context of an appeal under section 83(1)(t) VATA. They concluded (at [142] that, because the UT had already decided that the appeal failed because Zeman did not have the legitimate expectation which it alleged and that (in its words) was sufficient to dispose of the appeal, the UT’s comments on jurisdiction were obiter. However, being a decision of the Upper Tribunal and, having addressed the question of jurisdiction at some length, the FTT considered that the decision was potentially of significant persuasive authority. At [163] the FTT said that the approach taken in Zeman was correct in the light of the decision of the Court of Appeal in Beadle and (at [166]) “that the First-tier Tribunal (and for that matter any other Tribunal) is required to follow the approach set out in Beadle at [44]”. They concluded (at [175] that there was nothing in the statutory scheme of s 80(4A) and s 83(1)(t) VATA which either expressly or implicitly excludes the Tribunal’s jurisdiction to consider public law arguments and, in particular, arguments based on legitimate expectation, in relation to HMRC’s decision to make the recovery assessments. They then said:
“176. We have to say that we reach our conclusion in relation to this issue with some hesitation. Our own view, in line with the authorities prior to Beadle is that, for the reasons explained in those cases, it would be surprising if Parliament intended to confer on the First-tier Tribunal an ability to routinely consider arguments based on public law grounds in the context of appeals under s 83(1) VATA.
177. Indeed, it appears to us that the underlying assumption in Metropolitan International (a case dealing with s 84(10) VATA rather than s 83(1) VATA) appears to be that the First-tier Tribunal has no jurisdiction to consider arguments based on legitimate expectation in the context of s 83(1)(p) as it would otherwise have been unnecessary for the appellant to rely on s 84(10) VATA, although the Court of Appeal did not say this in clear terms.
178. However, as we have explained, we can find nothing in the statutory scheme which is relevant to this appeal which suggests that Parliament intended to exclude the jurisdiction of the Tribunal to entertain arguments based on public law grounds. We were perhaps hindered in that task by the fact that HMRC did not address the detailed analysis of the relevant legislative provisions in their submissions and it may well be that another Tribunal in the future comes to a different conclusion on this point with the benefit of fuller submissions.”
In Treasures of Brazil Limited v HMRC (“Treasures of Brazil”), [2024] UKFTT 00929 (TC), the FTT (Judge Malcolm Frost and Mr Derek Robertson JP) needed to decide whether it had jurisdiction to consider a legitimate expectation argument on an appeal under section 83(1)(p). On the question whether Zeman was binding authority, the FTT said:
“40. It has been suggested (see Queenscourt Ltd v HMRC [2024] UKFTT 460 (TC)) that the Upper Tribunal’s decision on the question of jurisdiction was obiter and not binding. With the greatest respect to our colleagues, we differ from that view.
41. In Zeman, the Upper Tribunal first decided that the taxpayer did not in fact have a legitimate expectation, before considering the question of whether or not the First-tier Tribunal would have had jurisdiction to consider such issues.
42. The fact that the Upper Tribunal decided the question of whether or not the taxpayer had a legitimate expectation at an early stage in its reasoning meant it did not need to consider the jurisdiction question. However, despite not needing to, the UT did in fact go on to consider the jurisdiction point.
43. Therefore, the entire decision of the Upper Tribunal was (i) that the First-tier Tribunal had jurisdiction but (ii) that there was no legitimate expectation. If the Upper Tribunal had decided there was no jurisdiction then the legitimate expectation question would have itself been redundant. The jurisdiction point was therefore a constituent part of the decision made. We do not consider that the fact that the Upper Tribunal could have chosen not to determine the jurisdiction question means that it is open to this Tribunal to treat the jurisdiction question as obiter.
44. We are supported in that view by authorities such as Jacobs v LCC [1950] A.C. 361, (at p369 per Lord Symonds):
“there is in my opinion no justification for regarding as obiter dictum a reason given by a judge for his decision, because he has given another reason also. If it were a proper test to ask whether the decision would have been the same apart from the proposition alleged to be obiter, then a case which ex facie decided two things would decide nothing.”
45. In any event, even if the Upper Tribunal’s analysis in the Zeman case were not binding upon us, we consider that it is a correct statement of the law.
46. As such, we conclude this Tribunal does have jurisdiction to consider the Appellant’s legitimate expectation argument.”
A differently constituted FTT (Judge Natsai Manyarara and Mr John Agboola JP) in United Carpets (Franchisor) Ltd v HMRC [2025] UKFTT 895 (TC) (“United Carpets”), explicitly agreed (at [238]) with the propositions in paragraphs [41]-[45] of Treasures of Brazil.
Ms Sloane says that the approach taken in Treasures of Brazil effectively mirrors the reason why the UT in Noor reconsidered its decision in Hok (that Sales J’s comments in Oxfam on jurisdiction were obiter) and held that Sales J had to decide that he had jurisdiction in order to go on and consider the legitimate expectation point, and so his comments on jurisdiction were a matter of decision.
As to whether Zeman was decided per incuriam, Ms Sloane says that HMRC overstate that principle. It does not apply just because a court did not consider all relevant authorities or might have reached a different conclusion. She referred us to the recent Court of Appeal decision in Merck Serono SA v The Comptroller-General of Patents, Designs and Trade Marks, [2025] EWCA Civ 45 (“Merck Serono”), where Lewison LJ (with whose judgment Birss and Arnold LJJ agreed) said this about the per incuriam concept:
“84. In my judgment, therefore, Merck must persuade us that Newron was decided per incuriam. This court gave consideration to the meaning of that expression in Morelle Ltd v Wakeling [1955] 2 QB 379. The judgment of the court states at 406:
“As a general rule the only cases in which decisions should be held to have been given per incuriam are those of decisions given in ignorance or forgetfulness of some inconsistent statutory provision or of some authority binding on the court concerned: so that in such cases some part of the decision or some step in the reasoning on which it is based is found, on that account, to be demonstrably wrong.”
85. They added:
“In our judgment, acceptance of the Attorney-General's argument would necessarily involve the proposition that it is open to this court to disregard an earlier decision of its own or of a court of co-ordinate jurisdiction (at least in any case of significance or complexity) whenever it is made to appear that the court had not upon the earlier occasion had the benefit of the best argument that the researches and industry of counsel could provide. Such a proposition would, as it seems to us, open the way to numerous and costly attempts to re-open questions now held to be authoritatively decided.”
86. Plainly there was no authority binding the court in Newron which would have compelled a different decision. The court in Newron was faced with a choice between Neurim and Santen both of which were decisions of the CJEU. Nor, in my judgment, was there an inconsistent statutory provision. The power to depart from retained EU law is not inconsistent with deciding what EU law was. In Miliangos v George Frank (Textiles) Ltd [1975] QB 487, 503 Lord Denning MR pointed out that “a case is not decided per incuriam because counsel have not cited all the relevant authorities or referred to this or that rule of court or statutory provision”. Moreover, in Duke v Reliance Systems Ltd [1988] QB 108, 113 Lord Donaldson MR said:
“I have always understood that the doctrine of per incuriam only applies where another division of this court has reached a decision in the absence of knowledge of a decision binding upon it or a statute, and that in either case it has to be shown that, had the court had this material, it must have reached a contrary decision. That is per incuriam. I do not understand the doctrine to extend to a case where, if different arguments had been placed before it or if different material had been placed before it, it might have reached a different conclusion. That appears to me to be the position at which we have arrived today.” (Original emphasis)””
HMRC criticise the UT in Zeman for not addressing MIS, but that concerned a different issue (section 84(10) VATA) and did not decide the basis of jurisdiction as canvassed in Zeman. There are no authorities not addressed in Zeman which would (as opposed to might) have led to a different analysis or outcome.
As to whether Zeman is plainly wrong on jurisdiction, which would (Ms Sloane accepts) be a reason not to follow it if it is not binding, Ms Sloane readily acknowledges that there are many arguments which can be made in support of a different analysis. It is no part of her case that Zeman is so compellingly correct that it is bound to be followed were the same jurisdictional issue to arise in the UT or a higher court. It is, however, very much her case that none of the questions that can be raised around Zeman establish that Zeman is “plainly wrong”. This is an area of law which is “not straightforward” (Noor at [82]) and the authorities “present a somewhat fragmented picture” (Zeman at [36]).
HMRC argue that the UT failed to appreciate that Beadle applies only to enforcement proceedings in the sense of debt collection/recovery proceedings. That is not obviously right. Beadle itself was not an enforcement case, in the sense of debt collection/recovery proceedings by the Crown. It was an appeal against a penalty; the tax had been paid. If the Court of Appeal were confining the relevant principles to debt collection/recovery action against a taxpayer, it could have dealt with the case much more shortly by saying they did not apply to an appeal brought by a taxpayer against a penalty. HMRC argue that it may be “happenstance” whether a taxpayer makes a claim or faces an assessment. Beadle is itself an example of where the same situation can lead either to a repayment claim by the taxpayer or a claim for payment from HMRC. While each scenario has the same practical effect in terms of the taxpayer being out of the money, the mechanisms for legal proceedings and the applicable legal principles and remedies may differ fundamentally. There is nothing “plainly wrong” in that. In Zeman, the UT did carefully consider contrary authorities, in particular Aspin and Noor, and addressed them.
HMRC’s Submissions on Jurisdiction
Mr Watkinson first submitted that Zeman is not binding on us because the UT’s decision on jurisdiction was either obiter or reached per incuriam. He then went on to launch what might colloquially be described as an “all guns blazing” attack on that decision. At the end of his submission it was quite difficult to think of anything the UT said in Zeman on the jurisdiction point that he did not consider to be deeply suspect or just plain wrong.
Dealing first with the question whether what the UT said in Zeman about jurisdiction is a matter of decision or obiter, Mr Watkinson points to the decision of the Court of Appeal in R (oao Youngsam) v Parole Board, [2019] EWCA Civ 229 (“Youngsam”). He says that the ratio is the best or preferred justification for the conclusion reached: it is necessary in the sense that the justification for that conclusion would be, if not altogether lacking, then at any rate weaker if a different rule were adopted. In looking for the ratio decidendi of a case, the starting point is always the rulings and reasons given in the judgment(s) to justify the court's decision, read in the light of the facts of the case and the issues that arose. Generally, this is also where the inquiry ends. One can identify the ratio of Zeman with relative ease, because the UT did so itself. It is clear on the face of the UT’s decision that what it said about jurisdiction was not “part of the best or preferred justification for the conclusion [it] reached" and that what it said about jurisdiction was obiter dicta. Whilst of course persuasive, it does not bind this Tribunal.
On the per incuriam point, Mr Watkinson says that, possibly because in Zeman the UT was making obiter observations, it did not deal with the earlier several authorities. It may also be that it did not have all the authorities put before it. These include Dollar Land, Marks & Spencer, Hok, Reed and BT Pension Scheme and MIS are not there.
Especially with the most recent authority, MIS not being before it, Zeman appears to be per incuriam.
Finally, the UT in Zeman does not appear to have considered the TCEA at all in its construction of the appeal provisions. As the authorities show, that is a serious error.
Mr Watkinson says that the remarks on jurisdiction in Zeman were wrong, per incuriam, and obiter as is any FTT decision purporting to apply that approach. In broad terms, his reasons for saying this are as follows:
An appeal against an assessment to VAT is not “enforcement proceedings”, so the UT in Zeman was wrong to rely on Beadle to depart from the general principle that public law arguments should only be made in judicial review proceedings. “Enforcement” is a different step to imposing “liability” both on general tax principles, and in the statutory scheme of VATA. If an assessment to VAT is “enforcement proceedings”, then any assessment to any tax, or duty, is “enforcement proceedings”, but the CA has already ruled that there cannot be any legitimate expectation argument on (for example) income tax assessments; see Aspin. The distinction between an assessment and an input tax denial appealed under section 83(1)(c) VATA may simply be due to happenstance. It is an absurd distinction to say that the same legitimate expectation could be considered by a tribunal considering a section.83(1)(p) appeal, but not others. The Beadle line of authority simply does not apply;
Instead, the starting point is that which was clear before Zeman: that appeal grounds which concern public law arguments should be pursued in judicial review proceedings rather than before the FTT;
Absent express language or necessary implication that a supervisory jurisdiction exists the FTT’s jurisdiction is its ordinary appellate one;
There is, properly analysed, nothing in the statutory language of those parts of VATA concerning appeals, or any necessary implication, to compel the conclusion that general public law arguments are permitted on an appeal under section 83(1)(p) of VATA.
Discussion
Is Zeman binding on us?
The first question we need to answer is whether the comments on jurisdiction in Zeman are binding on us or are obiter. Here Ms Sloane points us to the way the UT in Hook and Noor analysed Sales J’s comments on jurisdiction in Oxfam, and she says that we should approach Zeman in the same way that the UT ended up approaching Oxfam in Noor. In Hok, the UT had simply observed that they thought these comments were obiter. In Noor they said that they had changed their mind and inclined to the view that those comments were a matter of decision.
At [4] in Oxfam, Sales J observed that “as I explain below, I consider that Oxfam's claim based upon public law principles and the doctrine of legitimate expectation could properly have been raised in its appeal to the tribunal”. He went on at [5] to say that he thought that the correct approach was to treat the legitimate expectation argument as a new argument raised on the appeal under VATA with the leave of the court and to rule upon it in the context of that appeal, applying principles of public law and not to grant permission for the same argument to be brought by way of judicial review. At [61] et seq he set his analysis of the Tribunal’s jurisdiction, which links back to the words “as I explain below” in [4]. However, at [59] he had already expressed his conclusion “that there was no abuse of power on the part of HMRC in acting as they did. Therefore, Oxfam's claim based on legitimate expectation also falls to be dismissed.”
At [43] in Noor the UT observed that Sales J could have “declined to decide which jurisdiction he was exercising, deciding simply that Oxfam’s claim based on legitimate expectation failed whichever jurisdiction he was exercising” and (at [44]) they said:
“On one view, that is precisely what he did. Support for that view is found at [42] where he expressed his conclusion dismissing the appeal and at [44] where he refers to the dismissal of the appeal. Had he seen the issue of legitimate expectation as simply a further ground of appeal (which is what it would have to be in order to fall within the jurisdiction of the VAT Tribunal and within his jurisdiction as a judge of the Chancery Division on an appeal) he could not have dismissed the appeal at that stage but could have done so only after he had rejected that further ground of appeal.”
However, another view (discussed by the UT at [47]) was that paragraph [5] in Sales J’s judgment was a necessary part of his reasoning, so that his conclusion concerning the jurisdiction of the FTT was not obiter at all and the reasons for his conclusion which appear at [61] are to be read into para [4]. As a result his decision and reasoning in relation to jurisdiction inform everything which follows under the headings ‘The Appeal against the Tribunal’s Decision’ and ‘Legitimate Expectation’ and the words of dismissal at [44] refer to the part of the VAT appeal that related to the VAT Tribunal’s decision, not the (new) legitimate expectation argument. The words at the beginning of [44] in Oxfam (“The dismissal of the appeal is not the end of the matter …”) might be thought to support that view.
At [50] the UT in Noor said that it inclined to that view, but later (at [52]) observed “We acknowledge that the view that what Sales J said was simply obiter cannot be dismissed out of hand.” Because of the strength of the view that what Sales J said was a matter of decision, the UT felt that they needed to decide whether they were bound by that decision (assuming Sales J’s comments were a matter of decision) and concluded that they were not. As a result, it was not necessary for the UT to reach a conclusion about which view was correct since, on either view, it was able to make its own decision about the jurisdiction of the FTT.
Mr Watkinson referred us to Youngsam, where the Court of Appeal needed to decide what constituted the ratio of an earlier Supreme Court decision. Nicola Davies LJ (with whom Haddon-Cave LJ agreed) commented:
“21. In R (Kadhim) v Brent London Borough Council Housing Benefit Review Board [2001] QB 955 Buxton LJ approved the statement of Professor Cross in Cross & Harris, Precedent in English Law, 4th ed (1991), p 72, namely: “The ratio decidendi of a case is any rule of law expressly or impliedly treated by the judge as a necessary step in reaching his conclusion, having regard to the line of reasoning adopted by him.”
22 In my view the key words contained in the statement of Professor Cross are “treated by the judge as a necessary step in reaching his conclusion”. “
Leggatt LJ went further, observing:
“49. The description given by Cross and Harris is helpful in drawing attention to the fact that the ratio of a case must be a proposition of law, capable of extrapolation to other cases, and not a finding of fact, and in focusing attention on the reasoning which justifies the judge’s conclusion. But the reference to “a necessary step” in reaching that conclusion - like other descriptions of the ratio as a rule or ruling which is “necessary” to the court’s decision - is ambiguous. The word “necessary” is capable of bearing a range of meanings. On one view, it might be taken to suggest that a proposition of law cannot constitute a ratio unless it can be said that, had the court not endorsed that proposition, the court would have reached a different result. Yet such a test does not work. For example, it quite often happens that a judge gives rulings on two (or more) separate points of law, either of which would by itself be sufficient to justify the judge’s conclusion. It is generally accepted that in such cases each ruling can have the status of ratio although it is manifest that the judge would still have reached the same conclusion even if that ruling were reversed. …
50 Even where a judge gives only one reason for a decision, there is generally no warrant for supposing that the ruling contained in the judgment was treated by the judge as a necessary step in reaching his or her conclusion in the sense that the judge would have reached a different conclusion if he or she had not thought it appropriate to express the ruling as broadly, or as narrowly, as it was in fact expressed. As Professor Neil Duxbury has observed in his insightful book The Nature and Authority of Precedent (2008), p 78:
“No doubt judges will sometimes expressly or impliedly treat particular rulings as necessary to particular conclusions; but it is just as likely that they will sometimes treat particular rulings as their preferred means by which to reach particular conclusions. Necessity tests, however formulated, provide only inadequate conceptions of the ratio decidendi.”
51 It therefore seems to me that, when the ratio decidendi is described as a ruling or reason which is treated as “necessary” for the decision, this cannot mean logically or causally necessary. Rather, such statements must, I think, be understood more broadly as indicating that the ratio is (or is regarded by the judge as being) part of the best or preferred justification for the conclusion reached: it is necessary in the sense that the justification for that conclusion would be, if not altogether lacking, then at any rate weaker if a different rule were adopted.”
Against that background we turn to consider whether the observations in Zeman on the FTT’s jurisdiction are binding on us.
The structure of the decision in Zeman is relatively straightforward. The UT decision starts with five paragraphs of introduction, in the last of which the UT identifies the two issues which arise for decision: whether, on the assumption that the FTT had jurisdiction to deal with legitimate expectation, it erred in concluding that the appellant did not have a legitimate expectation on which it could rely. Secondly, the question whether the FTT has jurisdiction to consider public law issues in an appeal against a VAT assessment. The UT then summarised the background facts, the legislative background and the decision of the FTT. At paragraph [13] it turns to consider the first question, whether the appellant had a relevant legitimate expectation. At paragraph [19] it expressed its conclusion, that the appellant did not have a relevant legitimate expectation, and then at paragraph [20] it says,
“That is sufficient to dispose of this appeal, but we should say something about the more vexed question of whether the FTT had jurisdiction to consider the legitimate expectation argument”.
The tribunal then spends the rest of its decision, from paragraph [21] to paragraph [84] analysing that question and, as we have seen, it concluded that the FTT did have jurisdiction to determine that question in this case. The final paragraph [85] reads:
“Notwithstanding the conclusion we have expressed on the jurisdiction issue, in light of our conclusion on the legitimate expectation issue, we dismiss the appeal.”
In many respects, the structure of the decision in Zeman is very similar to that in Oxfam. In both cases there was a conclusion that the taxpayer had no legitimate expectation, and therefore its claim based on legitimate expectation was bound to fail, followed by an analysis of the jurisdiction issue.
As it simplest, the argument that the UT’s conclusion on jurisdiction is a matter of decision is that the tribunal should only be using language which suggests that its conclusion on the legitimate expectation issue has led it to dismiss the appeal, if it has first concluded that it has jurisdiction to do that, a kind of chicken and egg point (if we dare use that expression in this case). Put another way, a positive conclusion on jurisdiction is a necessary first step in dismissing an appeal based on a lack of legitimate expectation, in contrast to declining to decide whether the tribunal has jurisdiction but adding that the claim based on legitimate expectation would fail even if it did. A purist view might be that the tribunal should not even do that; it should only hear argument on a matter and express any view at all if it is first satisfied that it has jurisdiction.
Unlike the FTT in Treasures of Brazil, we do not consider that this is a case where the UT has given two alternative reasons for its decision, where both should be regarded as matters of decision. The positive conclusion on jurisdiction is not an alternative reason for deciding that the taxpayer’s appeal in Zeman failed; a negative conclusion might be, but a positive conclusion is a necessary precursor to entertaining and deciding that ground in the first place.
As we have explained, at least on a purist view, the UT’s conclusion on jurisdiction was a necessary first step to being in in a position to express a view on whether the appellant had a legitimate expectation, and so that conclusion was “necessary” to the UT’s decision. But was that conclusion a “rule of law expressly or impliedly treated by the judge as a necessary step in reaching his conclusion, having regard to the line of reasoning adopted by him”? Although Nicola Davies and Haddon-Cave LJJ did not endorse Leggatt LJ’s comments on precedent in Youngsam, they did not disagree with them. Moreover Nicola Davies LJ (with whom Haddon-Cave LJ agreed) considered that “ … the key words contained in the statement of Professor Cross are “treated by the judge as a necessary step in reaching his conclusion”. “ Leggatt LJ elaborates on that idea at [51], when he observes that “necessary” does not mean logically or causally necessary; it means what the judge considers “part of the best or preferred justification for the conclusion reached”.
Looked at in that light, the only justification for the UT’s decision in Zeman is that the appellant did not have a relevant legitimate expectation. At [19] they say that this conclusion is “sufficient to dispose of this appeal” and at [85] they again say that the appeal is dismissed “in light of our conclusion on the legitimate expectation issue”. Indeed, in the same paragraph they say that their decision is reached in spite of (“notwithstanding”) their conclusion on jurisdiction.
To the extent there are structural similarities between the decisions in Zeman and Oxfam, which might point towards the UT’s observations on jurisdiction in Zeman being a matter of decision, we note that the UT in Noor, whilst it was inclined to move away from its views in Hok, deliberately did not express a concluded view on the point. In any event, the question for us is what was “treated by the [UT in Zeman] as a necessary step in reaching [its] conclusion” and we are sure, for the reasons we have given, that, although the UT should arguably not have expressed a view on the legitimate expectation issue without first having reached a positive conclusion on jurisdiction, the only relevant justification the UT advanced for dismissing the appeal was that the appellant did not have a relevant legitimate expectation.
The conclusions of the UT in Zeman on the scope of the tribunal’s jurisdiction are not binding on us.
Was Zeman decided per incuriam?
Initially, we thought that we could deal with this question in quite short order. As the discussion at [341] above indicates, a decision is not reached per incuriam just because, if different arguments or different material had been placed before it, the court making the earlier decision might have reached a different conclusion. It applies only where the earlier court reached a decision in the absence of knowledge of a decision binding upon it or a statute, which, had the court had this material, it must have reached a contrary decision.
Mr Watkinson criticises the UT in Zeman for reaching its decision without canvasing all relevant authorities (in particular MIS) and not considering the overall statutory scheme for tribunals in TCEA. Although Newey LJ delivered some fairly trenchant observations on the FTT’s jurisdiction (or lack of it) to consider public law issues in MIS, that case was concerned with section 84(10) VATA, not the question of the tribunal’s public law jurisdiction under section 83(1)(p). Although the way TCEA allocates judicial review jurisdiction to the UT alone is an important factor in considering the breadth of the FTT’s jurisdiction, Zeman was concerned with the interpretation of a particular provision VATA, and the TCEA regime is not determinative of this issue.
It occurred to us as we wrote this decision that the provisions under which the appeals were brought in Corbitt and Zeman were near identical, and that prompted us to ask Mr Watkinson and Ms Sloane whether Corbitt is binding authority on the scope of the tribunal’s jurisdiction under section 83(1)(p) VATA, so we are (and the UT in Zeman should have considered itself to have been) bound to hold that public law issues cannot be canvassed in an appeal under section 83(1)(p). If that is the case, Zeman would have been decided per incuriam.
Ms Sloane submits that, in Corbitt the House of Lords merely decided that the Tribunal did not have jurisdiction to supervise HMRC’s exercise of discretion under Article 3(5) of the Value Added Tax (Works of Art, Antiques and Scientific Collections) Order 1972 (the “margin scheme”). Sales J in Oxfam addressed this issue. He considered that the House of Lords addressed the issue before it as a narrow point of construction, holding that since (as was common ground) the setting of requirements in a published notice within the first limb of Article 3(5) did not fall within the defined jurisdiction of the tribunal and there was no basis for distinguishing the position where the commissioners exercised their discretion under the second limb of Article 3(5), therefore as a matter of construction an appeal in relation to a decision under the second limb also did not fall within the jurisdiction of the Tribunal. Lord Lane’s wider observation was obiter, as the House’s decision was based on the narrow point just outlined.
In contrast, Mr Watkinson says that the better view, on balance, is that Corbitt is binding authority that the tribunal has no supervisory/public law jurisdiction on a section 83(1)(p) appeal. He accepts that the precise focus in Corbitt was on whether section 40(1) FA 1972 permitted the tribunal to review the Commissioners’ exercise of their discretion as regards the sufficiency of the records and accounts for the purposes of the margin scheme, but says that Lord Lane specifically considered both the assessment provision in section 31(1) FA 1972, and the appeal provision in section 40(1)(b), before observing that, if it had been intended to give a supervisory jurisdiction of that nature to the tribunal, he would have expected clear words to that effect in the Act. Instead, he observed, section 40 (1) set out nine specific headings under which an appeal may be brought “and seems by inference to negative the existence of any general supervisory jurisdiction”.
He says that the justification for Lord Lane’s conclusion would be weaker if his dictum as to the absence of the general supervisory jurisdiction was not adopted. Had he thought that section 40(1)(b) FA 1972 provided a supervisory jurisdiction, that would have justified a different conclusion. Lord Lane’s final dictum was, therefore, part of the ratio of Corbitt, which includes that the Tribunal had no supervisory jurisdiction over an appeal against a VAT assessment.
He also points out that Corbitt has been treated as authoritative on this point in NatWest and Dollar Land and a similar approach (that the tribunal’s jurisdiction is limited to the consequences of the statute and not the conduct of HMRC) was adopted in Marks and Spencer without express reference to Corbitt.
None of these cases referred to by Mr Watkinson concerned what is now section 83(1)(p) and it is therefore difficult to see them as confirming that Corbitt is binding authority on the scope of the tribunal’s jurisdiction under section 83(1)(p). Indeed, despite his conclusion that Corbitt was “authoritative” that an appeal provision must be capable of being construed as giving the tribunal a supervisory jurisdiction, absent which the tribunal had no supervisory jurisdiction, in Dollar Land Judge J noted that the appeal provision (section 40(1) Value Added Tax Act 1983) had been expanded since the time of Corbitt and now included provisions which were accepted (including by HMRC) as supervisory in nature, concluding:
“Therefore, contrary to the position at the time of the Corbitt decision, it is no longer possible to conclude that the value added tax tribunal may never exercise supervisory jurisdiction in an appeal against the decision of the commissioners.”
We are with Ms Sloane on this point. The very clear focus of the House of Lords in Corbitt was on the way the margin scheme worked and in particular the way the (accepted) lack of jurisdiction in the tribunal to entertain challenges to the accounting requirements imposed by the Customs and Excise Commissioners led to the conclusion that there could be no jurisdiction to entertain challenges to their decision not to recognise a trader’s accounts (which did not comply with those requirements) as sufficient. Although Lord Lane commented that he would expect to see clear language in a statutory appeal provision before accepting that it conferred a supervisory jurisdiction, that observation was not necessary for his decision. He could have held that the tribunal had a supervisory jurisdiction on an appeal against an assessment and still reached the conclusion he did because of the way the margin scheme worked. Corbitt did not bind the UT in Zeman to come to a different conclusion.
The question of the breadth of the tribunal’s jurisdiction is a vexed and difficult one, which has been considered in a number of previous decisions, but none of those authorities which Mr Watkinson identified as missing in action in Zeman (nor Corbitt, which was not on his list but which we raised ourselves and have just addressed) would have compelled the UT to a different conclusion, nor in fact did he specifically identify any which he thought would have that effect. They might have made the UT reconsider its view (although we rather doubt that given the range of authorities the UT did address), but it is not the case that any authority or statutory provision not addressed by the UT would have compelled it to reach a different conclusion.
The UT decision in Zeman on the jurisdiction question was not reached per incuriam.
But should we still follow Zeman?
We were not addressed to any great extent on the answer to this question. Mr Watkinson’s position is that Zeman is wrong and, as it is not binding on us, we can and should say that it is wrong and decline to follow it. Ms Sloane says that, even if it is wrong, Zeman is binding on us. In argument, she said that, if we were to find (as we have) that Zeman is not binding on us, we should still follow it unless we were to conclude that it is “plainly wrong”. Given the vexed and difficult nature of the jurisdiction question, her position is that, even if we thought Zeman was wrong on this point, we could not possibly think that it was “plainly wrong”.
During argument, Ms Sloane drew our attention to a passage in Lewison LJ’s judgment in Merck Serono, where he was addressing the question whether the CA should depart from a previous decision if it concluded that the earlier decision was decided per incuriam and was therefore not binding on it. He identified several points, arising out of the jurisprudence on when the highest court considers that it is appropriate to depart from an earlier decision of that court. Clearly, we are not the Supreme Court engaged in that exercise, but we respectfully found Lewison LJ’s list of things to think about in that context to be helpful when deciding whether to depart from Zeman. His points (which start at [89]) are as follows:
There is a general public interest in certainty in the law, and so power to depart from a previous decision should not be invoked merely because the later court thinks that the earlier decision of that court was wrong.
The power should be more sparingly used where the point in issue is the interpretation of a statutory provision, rather than the scope of a principle of the common law.
It is relevant to consider whether the earlier decision has been criticised by academics, judges or practitioners.
Where the provision in question concerns a legal instrument with international application, it is relevant to consider how that instrument has been interpreted in other jurisdictions.
It is relevant to consider whether there has been a relevant change in circumstances since the earlier decision.
It is relevant to consider whether the earlier decision defeats the purpose of the provision in question or has given rise to incoherence in the law.
Although not a case cited to us, the UT (a panel including Judge Greg Sinfield, then the President of this Chamber of the FTT) had this to say about horizontal stare decisis in the FTT in HMRC v Taher Suterwalla and another, [2024] UKUT 00188 (TCC) at [23]:
“In [57], the FTT gave no reasons for disagreeing with decision of the FTT in Brandbros, a case in which Mr Cannon had appeared for the taxpayer and deployed the same argument based on scintilla temporis, but where the panel reached the opposite conclusion to the FTT in this case. Of course, the decision of one FTT is strictly not binding on another FTT as a matter of precedent, but the principle of judicial comity, or horizontal stare decisis, requires that a FTT should follow the decision of a previous tribunal of co-ordinate jurisdiction unless ‘convinced’ or ‘satisfied’ (there is no practical difference between the two) that the earlier decision was wrong (see Gilchrist v HMRC [2014] UKUT 169 (TCC) at [91] to [94]). There are good reasons for this practice: it promotes consistency in judicial decisions and predictability of outcomes thereby avoiding re-litigation of identical legal issues, and it builds public confidence in the appeals process by ensuring that similar cases are treated similarly over time. If a later FTT considers that a previous decision of the FTT on materially identical facts and/or law was wrong, then it should set out why. It need not do so at great length but simply stating, as the FTT did in this case, that other decisions not on the same point are preferred leaves the reader in the dark. We consider that, where a FTT decides not to follow the decision of another FTT on the same or a materially similar point, it should explain why it has taken a contrary view.”
This broadly reflects the summary of horizontal stare decisis in Halsbury’s Laws of England (2020):
“There is no statute or common law rule by which one court is bound to abide by the decision of another court of co-ordinate jurisdiction. Where, however, a judge of first instance after consideration has come to a definite decision on a matter arising out of a complicated and difficult enactment, the opinion has been expressed that a second judge of first instance of co-ordinate jurisdiction should follow that decision; and the modern practice is that a judge of first instance will as a matter of judicial comity usually follow the decision of another judge of first instance unless he is convinced that that judgment was wrong. Where there are conflicting decisions of courts of co-ordinate jurisdiction, the later decision is to be preferred if reached after full consideration of earlier decisions.”
If the FTT should be slow to depart from a non-binding decision of an earlier FTT, the FTT should clearly be equally slow (if not slower) to depart from a non-binding decision of the UT reached after consideration on a matter arising out of a complicated and difficult enactment.
Our starting point, therefore, is that we should not depart from Zeman, even if we would have reached a different conclusion ourselves, unless we are convinced that it was wrong. Just as the UT in Suterwalla regarded “convinced” and “satisfied” as effectively the same test, we regard both of those as equating with whether we regard Zeman as “plainly” wrong. We can only be “convinced” that Zeman is wrong if we are so sure of that that we are prepared to say that it is “plainly” wrong.
Whether these are separate factors, or (at least to some extent) just aspects of our conclusion that Zeman was not “plainly wrong”, our observations on how Lewison LJ’s considerations play out here are as follows:
We have already observed that we should be slow to depart from Zeman and should only do so if we are convinced that it was wrong. We explain below why, although we would not have reached the same conclusion as the UT in Zeman, we nevertheless do not consider that it was plainly wrong.
The point is one of statutory interpretation. Interestingly, in Merck Serono, Lewison LJ cited some comments from Lord Reid in Jones v Secretary of State for Social Services, [1972] AC 944, 966, to the effect that:
“[I]t should only be in rare cases that we should reconsider questions of construction of statutes or other documents. In very many cases it cannot be said positively that one construction is right and the other wrong. Construction so often depends on weighing one consideration against another. Much may depend on one's approach. If more attention is paid to meticulous examination of the language used in the statute the result may be different from that reached by paying more attention to the apparent object of the statute so as to adopt that meaning of the words under consideration which best accord with it.”
Having read (in some cases, many times) the numerous authorities we have discussed dealing with the jurisdiction question, we can readily understand what lies behind these remarks.
Zeman was described as binding, but also as being inherently correct, in Treasures of Brazil and United Carpets, and as being obiter but correct (albeit with some hesitation) in Queenscourt. Caerdav reached what might be thought to be the opposite conclusion, but it was dealing with a different statutory provision, and the UT was careful to explain why its conclusion was not at variance with the decision in Zeman. Judicial commentary on Zeman has not been universally positive, however. In Drinks and Food UK Ltd v HMRC, [2023] UKFTT 00979 (TC) (“Drinks and Food”), Judge Amanda Brown KC (who is, of course, now the President of this Chamber of the FTT) said (at [143]) that it was “not clear that the decision [in Zeman] was soundly reached”.
Lewison LJ’s fourth and fifth factors do not apply here. This is clearly not a provision with international application, nor are we aware of any relevant change in circumstances since the decision in Zeman.
As far as his final factor is concerned, we do not consider that the decision in Zeman is the cause of any incoherence in the law. It has always been accepted, notwithstanding the TCEA regime, that tribunals may have jurisdiction in certain cases to consider public law issues and in Dollar Land it was noted that the jurisdiction of the tribunal in some appeals under what is now section 83 VATA is supervisory in nature, so encountering such an instance should not be alarming or thought to cause incoherence in the law.
Conclusions on the Jurisdiction Issue
For the reasons set out above (particularly the need for the tribunal to speak consistently with one voice on an issue as fundamental as jurisdiction), we have decided that, although we do not consider that the comments on jurisdiction in Zeman are binding on us and although we are far from persuaded by them, we should follow them.
It follows that our answer to the second question (Does the FTT have jurisdiction to entertain Morrisons’ legitimate expectation argument?) is “Yes”.
Before we turn to consider the merits of Morrisons’ legitimate expectation argument, we should briefly explain why we consider that the comments in Zeman on jurisdiction are wrong but not plainly so.
With the exception of Oxfam (which was not followed in Noor), the authorities (including Corbitt, a House of Lords decision in relation to essentially the same appeal gateway as that considered in Zeman) we have reviewed before Beadle lean heavily against the tribunal having a supervisory jurisdiction (to consider public law issues), even where the appeal is “in respect of” a decision which the tax authority “may” make. These conclusions have been reached in the light of the tribunal structure established by TCEA and the rule in O’Reilly v Mackman (that public law issues should generally be raised in judicial review proceedings in the High Court).
In Beadle itself the CA concluded that the tribunal had jurisdiction to consider an appeal against a penalty assessment, basing its decision on the accepted exception to the rule in O’Reilly v Mackman for “enforcement proceedings” except where (as was held to be the case there) the statutory scheme in question excludes the ability to raise a public law defence.
Nowhere in her judgment did Simler LJ equate an appeal against an ordinary tax assessment with enforcement proceedings, and assessment and enforcement are quite different matters. She was addressing a ground of appeal that, “in the absence of any statutory appeal process against PPNs, collateral challenges to PPNs on public law grounds may be made by a taxpayer in the course of a statutory appeal against a penalty notice for non-compliance with a PPN”, put another way, the appellant was seeking to challenge the validity of the PPN in the course of challenging an enforcement action (the penalty) in relation to the unappealable decision to issue the PPN. That is radically removed from a statutory appeal against a tax assessment, and we are far from convinced that it is right (as the UT did in Zeman) to equate a taxpayer bringing an appeal against a tax assessment with, in substance, a defendant in enforcement proceedings, and then go on to hold that the taxpayer should be entitled to challenge HMRC’s decision to raise the assessment on public law grounds in proceedings before the FTT “unless that entitlement is excluded by the relevant statutory language”.
Although, like Judge Brown KC in Drinks and Food, we entertain significant doubts about whether Zeman is correctly decided, there are clearly arguments (for example, those adopted by Sales J in Oxfam) to the contrary. Indeed, we note that the UT in Caerdav, although reaching the conclusion that a legitimate expectation argument could not be raised in that case and suggesting that the question of supervisory/public law jurisdiction should be approached from the opposite perspective (that the starting point is therefore that appeal grounds which concern public law arguments should be pursued in judicial review proceedings rather than before the FTT), appeared (at [155]) to endorse the decision in Zeman itself.
So, even if Zeman is wrong on jurisdiction, which we rather think it is, we agree with Ms Sloane that we could not possibly say that it is “plainly wrong”.
The Merits of the Legitimate Expectation Ground
Morrisons and HMRC have agreed that there are four issues to be addressed here, namely:
Did HMRC make a ruling(s) or statement(s) that CDRCs were zero-rated for VAT that was clear, unambiguous, and devoid of relevant qualification?
Did Morrisons make full disclosure of all material information, material information being where on the balance of probabilities there is a real possibility that consideration of it would have made a difference to the decision?
Was it reasonable for Morrisons to rely on any such ruling(s) or statement(s) in relation to the periods covered by the VAT assessments?
Would it be unfair (to the requisite standard) to allow HMRC to frustrate any legitimate expectation that has been found?
There is no real dispute as to the law in this area. There is a summary of the applicable principles in the context of VAT clearances in R (Airline Placement Limited) v HMRC, [2023] EWHC 1191 (Admin) (“APL”):
“(1) A legitimate expectation arises in circumstances where:
(a) the claimant has an expectation of being treated in a particular way favourable to the claimant by the defendant public authority;
(b) the authority has caused the claimant to have that expectation by words or conduct;
(c) the claimant's expectation is legitimate; and
(d) it would be an unjust exercise of power for the authority to frustrate the claimant's expectation.
See R (on the application of GSTS Pathology LLP) and others v. HMRC [2013] STC 2017 (“GSTS”) at [72]-[73].
(2) Whether HMRC have created an expectation is to be objectively assessed and does not depend upon their intention: see R v. Barking and Dagenham LBC ex parte Lloyd [2001] LGR 86 at [31]-[35] and R (oao Vacation Rentals (UK) Limited) v. HMRC [2019] STC 251 at [60]-[62].
(3) For a legitimate expectation to arise in relation to an HMRC non-statutory clearance:
(a) the communication from HMRC should be clear, unambiguous and devoid of relevant qualification: see R v. IRC ex parte MFK Underwriting Agents Limited [1990] 1 WLR 1545 at p.1569G.
(b) the taxpayer must show that he has put all his cards face up on the table by giving full details of the specific transaction on which a ruling is sought. The taxpayer is to treat HMRC with complete frankness and make full disclosure of all the material facts known to him. The situation calls for utmost faith on the part of the taxpayer: see MFK at p.1569E, p.1575B.
(c) full disclosure will not have been made where statements made in the clearance request are materially inaccurate or misleading. It does not follow that full disclosure has been made because sufficient information was disclosed to enable inference to be drawn therefrom. Where a piece of information essential to the deliberations required of HMRC by the taxpayer was not furnished to them there is no unfairness in revoking a clearance: see R v. IRC (ex parte Matrix Securities Limited) [1994] 1 WLR 334 at p.342B, p.352B, p.354B & H and p.356A & G.
(d) the requirement for full disclosure will be especially difficult to satisfy if there has been a purely oral exchange with a tax official. Full disclosure requires the taxpayer to disclose the perceived problem which the taxpayer wishes to have addressed: see Corkteck Ltd v HMRC [2009] STC 1681, at [30]-[31].
(4) Where a clear and unambiguous undertaking has been made in a Clearance Letter it must be shown that it would nonetheless be fair to allow HMRC to depart from it: see In the matter of an application by Geraldine Finucane for Judicial Review for Judicial Review (Northern Ireland) [2019] 3 All ER 191 at [62].
(5) In a tax context it is for the taxpayer to demonstrate a high degree of unfairness in order to override the public interest in HMRC collecting taxes in accordance with the law: see R (oao Aozora GMAC Investment Ltd) v. HMRC [2020] 1 All ER 803 at [52].
(6) Where the taxpayer has a legitimate expectation as to a particular tax treatment, they also have a legitimate expectation that it will not be withdrawn retrospectively and that any withdrawal will be managed fairly. Reasonable notice of any withdrawal should be given so as to allow the taxpayer time to make any necessary adjustments to its affairs: see R (on the application of Cameron v Ors) v HMRC [2012] STC 1691 at [71] and GSTS at [96]-[101].
(7) Where the taxpayer has a legitimate expectation from a Clearance Letter it is unfair for HMRC to depart from it retrospectively in circumstances where the Claimant has relied upon it in carrying on its business and has no mechanism for recovering the VAT now retrospectively demanded: see GSTS at [99] and in contrast to R (oao Dixons Retail plc) v. HMRC [2018] EWHC 2556 (Admin) at [67].
(8) It is unreasonable and/or an abuse of power for HMRC to depart from a long-standing treatment of a taxpayer that HMRC has either agreed or implicitly accepted: see R v. IRC ex parte Unilever [1996] STC 681 at p.690-692.”
These comments largely reflect the classical statement of Bingham LJ in the Divisional Court in R v IRC ex p MFK Underwriting Agencies Ltd & Ors, [1990] 1 WLR 1545 (“MFK”), of what is required before guidance given to a taxpayer might create a legitimate expectation that HMRC would forego tax due under statute:
“No doubt a statement formally published by the Revenue to the world might safely be regarded as binding, subject to its terms, in any case falling clearly within them. But where the approach to the Revenue is of a less formal nature a more detailed inquiry is, in my view, necessary. If it is to be successfully said that as a result of such an approach the Revenue has agreed to forego, or has represented that it will forego, tax which might arguably be payable on a proper construction of the relevant legislation it would, in my judgment, be ordinarily necessary for the taxpayer to show that certain conditions had been fulfilled. I say 'ordinarily' to allow for the exceptional case where different rules might be appropriate, but the necessity in my view exists here. First, it is necessary that the taxpayer should have put all his cards face upwards on the table. This means that he must give full details of the specific transaction on which he seeks the Revenue's ruling, unless it is the same as an earlier transaction on which a ruling has already been given. It means that he must indicate to the Revenue the ruling sought. It is one thing to ask an official of the Revenue whether he shares the taxpayer's view of a legislative provision, quite another to ask whether the Revenue will forego any claim to tax on any other basis. It means that the taxpayer must make plain that a fully considered ruling is sought. It means, I think, that the taxpayer should indicate the use he intends to make of any ruling given. This is not because the Revenue would wish to favour one class of taxpayers at the expense of another but because knowledge that a ruling is to be publicised in a large and important market could affect the person by whom and the level at which a problem is considered and, indeed, whether it is appropriate to give a ruling at all. Secondly, it is necessary that the ruling or statement relied on should be clear, unambiguous and devoid of relevant qualification.”
In APL (at [68]) Constable J described the test for materiality of non-disclosure as:
“Therefore, in order to determine whether the inaccuracy in the NSC Request was ‘material’, the Court must consider on the ordinary standard of balance of probabilities, had the NSC Request not been inaccurate, whether there is a real possibility that consideration of the matter as corrected would have made a difference to the decision.”
Appropriate (i.e. clear and unambiguous and devoid of relevant qualification) statements can be made by HMRC in dealings with individual taxpayers following a request for a ruling or in published guidance directed at the whole world, such as their published guidance booklet on individual residence (R (Gaines-Cooper) v HMRC, [2011] UKSC 47 at [29]) or their Manuals (R (Aozora GMAC Investment Ltd) v HMRC, [2019] EWCA Civ 1643).
Morrisons say that all these conditions are met, for the following reasons:
Mr Dean confirmed in September 2013 that he “was satisfied that the tax treatment described above [the zero-rating of CDRCs] appeared acceptable”. In the same letter, Mr Dean raised concerns about a store refurbishment, which led to CDRCs being displayed on heated counters with incorrect signage. These were not concerns about CDRCs per se, but about specific operational arrangements that Morrisons had implemented. Morrisons reasonably understood HMRC’s concerns were operational, not fundamental objections to the zero-rating of CDRCs.
After consulting HMRC’s RUE, Mr Dean confirmed in January 2014 that the proposed signage arrangements were acceptable. His statement that “I would stress that my response to your request purely addresses that single issue [signage]. Any agreement that a particular sign does not meet the criteria covered by Note 3B e) does not mean that all products within that area would be considered to qualify for zero rating” was a general disclaimer. This caveat meant that other products under acceptable signage might still fail other tests; it was not a reservation about CDRCs, which Mr Dean had already accepted were zero-rated.
An ordinarily sophisticated taxpayer reading this correspondence would reasonably understand that HMRC had given specific approval for CDRCs, addressed limited operational concerns, and confirmed continued acceptability.
In addition to these rulings, HMRC’s published guidance also caused Morrisons to have an expectation that CDRCs sold in accordance with that guidance would be zero-rated for VAT purposes.
The rulings were clear, unambiguous and unqualified.
Morrisons put all of its cards face up on the table by proactively inviting HMRC to meetings to discuss the correct VAT rating for CDRCs and explaining the background and concept behind CDRCs. Morrisons then proceeded to invite HMRC officers to “consider and clarify HMRC’s position... by visiting a local store, examining the products on sale and reviewing the signage”. Morrisons has “always sought to answer HMRC's queries fully, promptly and constructively at all times”. Mr Dean has observed CDRCs on display in-store on at least four occasions and has witnessed them being roasted, taken out of the rotisserie, and bagged, labelled, and displayed immediately thereafter. In these circumstances, there can be no question of a lack of disclosure. Morrisons could not have been more open in its attempts to co-operate with HMRC.
Morrisons’ reliance on the rulings was entirely legitimate given its proactive approach in seeking advice. Morrisons’ reliance on the guidance was equally legitimate No superseding events occurred that would have made continued reliance unreasonable: (i) there was no clear withdrawal of the rulings, (ii) the guidance had remained materially the same since it was introduced, and (iii) there had been no material change in the facts or the law. Moreover, there was no indication that Morrisons should have understood the position to have changed. For instance, in 2015 when Morrisons expressly confirmed their continued reliance on the rulings, HMRC raised no objection to the treatment of CDRCs as zero-rated.
HMRC have not identified any justification, let alone sufficient public interest, for resiling from their Rulings or Guidance in its application to Morrisons.
Morrisons relied on (and complied with) the rulings. If HMRC had made clear to Morrisons that they considered CDRCs to be standard-rated for VAT purposes, Morrisons would have proceeded differently and would have needed to consider its position extremely carefully, given the importance of certainty in a thin-margin business.
In the circumstances, HMRC’s attempts to seek to assess Morrisons retrospectively after over a decade of compliance with their rulings and guidance are manifestly unjust because:
Morrisons proactively sought HMRC’s input, made full disclosure, implemented the arrangements HMRC approved and then proceeded to maintain scrupulous compliance with those arrangements for over a decade (to its detriment). To allow HMRC to retrospectively assess Morrisons would deter other taxpayers from seeking guidance and engaging transparently with HMRC.
HMRC have provided no (or no adequate) justification for their change of position. The factual circumstances remain unchanged. CDRCs were prepared, displayed, packaged and marketed in materially the same way as when HMRC gave their approval for them to be zero-rated. The legal framework has not materially changed.
This reliance has been to Morrisons’ detriment. It has resulted in an immense retrospective VAT assessment totalling over £17 million which (as Mr Nichols explained) could be crippling for a thin margin business such as Morrisons.
Discussion
HMRC’s Dealings with Morrisons
The first dealing between HMRC and Morrisons in relation to CDRCs was in the autumn of 2012. There is very little evidence about exactly what took place. We do know, from Officer Dean‘s letter of 5 September 2013, that he discussed the CDRC VAT liability issue with Mr. Prince and went on a site visit. His understanding of CDRCs is that they were “packaged in plain bags, left to cool naturally and made available (for self-selection by customers) from table type displays in the aisles”. Following his store visit, Mr Dean said that he was satisfied that the tax treatment Morrisons adopted, that CDRCs were zero rated and HRC’s standard rated, “appeared acceptable”.
The prompt for Officer Dean‘s letter in September 2013 was his visit to a store, near to where his daughter lived, where he noticed that several aspects of the placement, promotion and sale of chickens had changed and that he found these changes concerning. He thought that it would be useful to follow up on his concerns to make sure that he had a full understanding of the position and “to minimise the risk of the group building up a substantial tax liability (and potentially penalties)”.
It is clear from MFK that it is one thing to ask an HMRC officer whether he shares a taxpayer’s view on a point and quite another to ask whether HMRC would forgo any claim to tax on any other basis. For us find that the discussions in 2012 are sufficient to establish a legitimate expectation, Morrisons must prove, on the balance of probabilities, that it was clear that HMRC were being asked for a formal ruling which they would stand behind. Similarly, Morrisons must show that they made full disclosure to HMRC of all relevant material and the statement Officer Dean gave must be clear, unambiguous and devoid of relevant qualification. If these conditions are met, an ordinary sophisticated taxpayer could reasonably conclude that (whatever HMRC actually thought) HMRC had created a legitimate expectation.
All we know about what took place in the autumn of 2012 is that there was a discussion and a site visit which led to Officer Dean concluding that what Morrisons were doing “appears acceptable”, which is consistent with his comment in his witness statement that “there were no issues of contention”. We do not know what Morrisons asked him for or told or showed him or indeed in exactly what terms he delivered his thoughts to Morrisons.
Whilst (of course) a ruling can be given orally, in the absence of evidence beyond what we can learn from Officer Dean’s letter and witness evidence (which absence itself rather suggests to us that Morrisons were not seeking a ruling on the VAT liability of CDRCs – if they were, we consider that they would have generated records of their dealings with HMRC and kept them safe), we do not consider that there is evidence of dealings from which an ordinary sophisticated taxpayer could reasonably conclude that HMRC had created a legitimate expectation.
During his submissions, Mr. Watkinson described the dealings between Morrisons and HMRC as “fireside chats”. Ms Sloane says that that rather underestimates their seriousness and points to the acceptance in this letter by Officer Dean that getting the VAT treatment of CDRCs right is important for Morrisons in order to avoid them building up a significant VAT liability. We agree with Ms Sloane that the discussions in 2012 (even though we do not know much about them) and the correspondence in 2013/14 clearly amounted to a serious dialogue, but that is not the same as saying that they concluded with something from which an ordinary sophisticated taxpayer could reasonably conclude that HMRC had given an unequivocal ruling on VAT liability. Indeed, there is absolutely no evidence of Morrisons asking HMRC for a “ruling” (a confirmation that they regard CDRCs as zero rated and will forego any claim to tax on any other basis) as opposed to asking Officer Dean whether he shared Morrisons’ view of a legislative provision. As MFK makes clear, those two things are miles apart.
Moving on to the correspondence in the autumn of 2013 and the early part of 2014, this starts with Officer Dean‘s letter of 5 September 2013. This starts with a summary of what took place in the autumn of 2012, including what he saw on his site visit in 2012.
After that, the letter records Officer Dean’s concerns from visiting (in a personal capacity) the store near where his daughter lived. He acknowledged that this was an important issue both for HMRC (so he wants to understand what Morrisons are doing) and for Morrisons and suggests a meeting to take the matters forward.
In her email of 17 September 213, Ms Harrison asked Officer Dean to “be more specific as to why you feel the VAT liability of the cool down chickens has been changed”. Mr. Watkinson says that this email amounts to an acknowledgement that, if Officer Dean had made a ruling in the autumn of 2012, this had now been withdrawn. Given our conclusion that there was no ruling sufficient to establish a legitimate exhibition expectation in 2012, this is an academic point. We agree, however, that Ms Harrison realised that Officer Dean’s view had changed, although she did not know why.
Officer Dean replied to Ms Harrison on 20 September 2013, as set out at [52] above. It is clear from this email that Officer Dean was clearly not giving an unequivocal ruling in relation to the VAT liability of CDRCs. In the second main paragraph of his email he indicates that Note (3B)(a) may well need to be explored in some detail in the future. Clearly, that reservation alone indicates that he was not signing off on all five tests in Note (3B), and there is nothing from which an ordinary sophisticated taxpayer could reasonably conclude that Officer Dean was giving an unequivocal ruling on the overall VAT liability of CDRCs. Apart from any specific points he made, this was just the beginning of the correspondence, so any “sign off” would have been wildly premature.
Officer Dean then refers to his summary of the initial position regarding CDRC displays in his previous letter, but now he runs through what he saw in 2012 and what he observed more recently. He records his initial understanding that CDRCs were placed together for display and self-selection by customers from a table several metres away from the area housing the ovens and rotisserie counters. The tables were of a plain type and not heated and the bags were “essentially plain paper (with barcode and VAT free stickers)”. So, he commented, the chickens were not displayed or sold in heat retentive packaging within Note (3B)(d). There was no advertising/signage on the packaging, the display tables or the immediate environment to indicate that the products were supplied hot. He concluded that the group had “clearly structured the arrangements to differentiate the “VAT free/cool down” chickens from HRCs and “could support a case” that Note (3B)(a) was not engaged.
He then says that he observed on his recent visit that CDRCs were no longer being displayed at some distance from the rotisserie on tables. They were displayed for self-selection from a stainless-steel open display next to the heated rotisserie display counter. This might engage Note (3B)(c). He said that there were “no changes regarding the immediate packaging”– so the packaging used is not breaching Note (3B)(d).
His main concern related to advertising and signage in potential breach of Note (3B)(e). This, of course, formed a large part of the subsequent discussions.
Overall, he was concerned, given “a number of indications … that “cool down” products are being re-integrated into the main rotisserie range, [that] the entire approach of the group to these sales, in terms of determining it’s (sic) “purpose” – under the Note 3B a) test – may need to be examined”.
Officer Dean wrote a letter to Rowan Robinson (VAT manager - Taxation at Morrisons) on 15 January 2014. This followed his conversation with colleagues in the RUE. He referred to the objective tests introduced by FA 2012 and the group‘s concern about how phrases used within the example signs they had provided could impact on VAT liability. Having introduced the signage issue, Officer Dean says, “I would stress that my response to your request purely addresses is that single issue” (i.e. whether the proposed signage/placement means that products are being advertised or marketed as hot within Note (3B)(e)). He goes on to say that:
“Any agreement that a particular sign does not meet the criteria covered by Note 3B e) does not mean that all products within that area would be considered to qualify for zero rating. It simply means that products sold above ambient temperature in that area will not inevitably be considered to be standard rated,. …Clearly, there are a number of other circumstances which need to be considered as part of establishing the VAT liability of each individual product line … , So, even if it is accepted that general signage does not indicate a supply whilst hot, if any food lines are provided above the ambient temperature … and they fall to be treated under any one, or more, of the other criteria within note 3B, the products should be standard rated.”.
Officer Dean very clearly left open the possibility of products being sold under signage he approved nevertheless being standard rated “under any one, or more, of the other criteria within note 3B”. In the light of that statement, this letter cannot possibly be read as a ruling on the overall VAT liability of CDRCs and it is hard to see how any reassurance he gave in the Autumn of 2012 could still stand if “a number of other circumstances … need to be considered”.
The rest of his letter is devoted to a detailed analysis of signs he has been sent. He concludes that, “based on assurances given by the group with regard to intention and in the absence of other indicators” of standard rated treatment and despite his still harbouring concerns, applying a blanket standard rate treatment to products sold under the signs he has seen and approved “would not be (fully) justified”. He signs off by observing “Clearly, any decision as to the precise format/wording of any marketing/advertising material adopted is a matter for the group but I do hope these comments are useful in informing your deliberations.”
On 11 September 2015 Morrison’s wrote to HMRC making a voluntary disclosure of underpaid VAT because of wrongly categorising certain products as zero rated. In the introductory part of that letter they referred to the 2012 changes affecting the liability of hot takeaway food and said that, as a result of these changes, all hot products sold from the “Oven Fresh” counter became liable to VAT at 20% with the exception of “VAT free cooldown chickens which meet the new conditions for rating”. We have seen Mr. Nichols point to this letter, but this letter is primarily explaining the (very significant) VAT coding errors Morrisons has found and admits to. The VAT treatment of CDRCs is presented as part of the background picture and no more. It would be wholly unreasonable to read this letter and HMRC‘s not replying and questioning the VAT treatment of CDRCs as any kind of acceptance by HMRC that CDRCs were being correctly zero-rated. HMRC are not asked to say anything about CDRCs, and therefore not surprisingly they pass no comment on them.
Mr. Watkinson criticises Morrisons for (he alleges) trying to assemble a VAT ruling out of several component parts, in other words taking passages or exchanges from different pieces of correspondence or other dealings and adding them together to make a ruling. He says that there is no authority that this can be done, and the clear implication is that, if HMRC are being asked to rule on the VAT liability of a product, they must be asked, in clear terms, to do exactly that taking all factors into account at the same time. It is, he says, not possible to assemble a ruling piecemeal or by stealth. Put in those terms, that must be right; MFK makes it abundantly clear that any representation which is sufficient to establish a legitimate expectation must be obtained from HMRC in response to the taxpayer making it abundantly clear why they are asking a particular question and what they are going to do with the answer. That said, in a case (like this one) where several, quite distinct, criteria need to be considered, we can see no fundamental reason why a taxpayer in Morrisons’ position might not ask HMRC for a clear ruling on one issue and then come back later and ask for a clear ruling on another, as long as they make it clear that they are asking for a ruling in each case and indicate what the effect of a later ruling would be, when combined with rulings already obtained.
The relevance of that point here is that, as we have just seen, the correspondence in the autumn of 2013 and the early part of 2014 is focused primarily on Note (3B)(e). To the extent Officer Dean made any comments on Note (3B)(a), (c) or (d), they were made in 2012 and merely repeated in his letters of 5 and 20 September 2013.
To be completely clear on this point, for the reasons discussed at [401]-[404] above, we do not regard Officer’s Dean’s comment that what he saw on 2012 “appeared acceptable” to be a clear, unambiguous statement devoid of relevant qualification, which an ordinary sophisticated taxpayer could reasonably take to be a ruling by HMRC on the VAT liability of CDRCs, either in the Autumn of 2012 or when it was repeated on 5 September 2013.
If we look for a moment at what Officer Dean said in his letter of January 15 2014, the first point to make is that he was very clear that he was addressing Note (3B)(e) only. He was not even providing a complete commentary on Note (3B)(e), as the examples he gives of other issues that would need to be thought about, such as whether pies and pasties put in cool down areas might be the subject of other in store advertising indicating a supply whilst hot, make clear. All he was doing was passing comment on particular signs, and whether products sold adjacent to or underneath them would eo ipso be treated as advertised or marketed as hot for the purposes of Note (3B)(e).
Even though Officer Dean makes some comments in relation to those signs, he is very clear at the end of his letter that the decision on the signs to use is for Morrisons to make and that he hopes his comments are “useful”. He was very definitely not saying anything more expansive; indeed, given his concerns about the potential effect of “other circumstances”, it is hard to see how he could do that. At most, he was saying, by way of (he hoped) helpful comment, that, if the only issue to be considered in relation to Note (3B)(e) was these signs (i.e. absolutely nothing else pointed to standard rating), he would not expect (“in the vast majority of cases, I do accept”) that the signs would cause the product in question to be standard rated. There is nothing here from which an ordinary sophisticated taxpayer could reasonably conclude that Officer Dean had created a legitimate expectation as to the VAT liability of CDRCs generally or in relation to Note (3B)(e).
Going back in time to the longer email of 20 September 2013, again there was no complete sign off on the liability of CDRCs.
So, if we look at what Morrisons had obtained from HMRC by the start of the assessment period (in January 2017) in relation to the tests in Note (3B), we can see:
A discussion in 2012 which suggests that HMRC and Morrisons were ad idem on the VAT liability of CDRCs, or at least there were no open issues of contention as regards that topic, but we have no evidence of exactly what HMRC were told or shown (or not), what was asked of them and how they delivered their view. There is insufficient evidence of anything here that could establish a legitimate expectation; there is no suggestion (still less any evidence) of any kind of “overall ruling” on the VAT liability of CDRCs.
So far as Note (3B)(a) is concerned, Morrisons were told on 20 September 2013 that this test may need to be addressed. There is no indication in the material we have been shown that HMRC ever passed any further comment on Note (3B)(a) or passed any comment on “the entire approach of the group to these sales”.
So far as Note (3B)(c) and (d) are concerned, we can see from Officer Dean‘s email of 5 September 2013 that he perceived CDRCs as being left to cool naturally from table type displays. From his email of 20 September 2013, we can see that he was concerned, where CDRCs were sold from serveovers, by the possibility of heat transfer from adjacent hot units. So far as the chicken paper bags are concerned, he had initially thought that they were essentially plain paper bags and so not heat retentive packaging of the type covered by Note (3B)(d). On 20 September he thought there had been no change in the packaging. Officer Dean did not consider whether the chicken paper bags might have any impact on Note (3B)(c), nor did he say anything about the second limb of Note (3B)(d).
So far as Note (3B)(e) is concerned, but for the concluding remarks at the end of his January 2014 letter, we would have been minded to accept that Officer Dean was providing a ruling on the effect of the wording of the signs he was looking at. However, it is abundantly clear from his concluding remarks that he considered himself to be doing no more than providing useful commentary, and a reasonable taxpayer reading those words could not possibly think that Officer Dean was providing any kind of definitive ruling, even on the wording of those signs. As MFK makes clear, there is a world of difference between providing an opinion or (hopefully) useful comments on an issue and providing a definitive ruling. Officer Dean was clear that standard rate treatment might be justified by other indicators, on which he made no comment; his commentary was, therefore, very limited in range as well as effect.
We cannot read into the very small amount of coverage of Note (3B)(c) or (d) in September 2013 anything that could reasonably be taken to be a ruling by Officer Dean on the position of CDRCs so far as these two tests are concerned. We can see Officer Dean’s concern about Note (3B)(c) and heat transfer from adjacent cabinets. We know that this concern was allayed, but there is no record of the outcome in this correspondence. As far as packaging is concerned, the correspondence records what Officer Dean saw and his assumption, as he thought he was looking at essentially plain paper bags which were not heat retentive, that the packaging raised no issues as regards Note (3B)(d). The focus of the 2013/2014 correspondence was on advertising and marketing, ultimately only on the impact of the wording of Morrisons’ signage on Note (3B)(e). That was where Officer Dean’s attention was ultimately focused. His “initial/current” summary (in his email of 20 September 2013) was (as he put it) to set the issues he was concerned about (signage/place of display) in context, given Ms Robinson’s request for “early advice” so Morrisons could think about the triggers that had raised his concerns. In the light of those comments and the explicit limitations in Officer Dean’s letter of 15 January 2014, we do not consider that a reasonable sophisticated taxpayer reading this correspondence would distil a ruling on chicken paper bags and Note (3B)(c) and (d) from the references to this issue in correspondence where the writer’s attention was focused elsewhere and where he ultimately ended up giving only guarded guidance on the issues that were “front and centre” in the correspondence..
We do not know why Officer Dean thought that the chicken paper bags were plain paper, and therefore non-heat retentive, bags. We know, from Mr. Whitaker’s evidence if nothing else, that all packaging is heat retentive to some degree and that the chicken paper bags perform well so far as heat retention is concerned. We also know that, as late as 2021, Morrisons were telling HMRC that the chicken paper bags were not heat retentive, when, as Mr Nichols readily acknowledged in cross examination, this was just not true.
We do not know whether Morrisons told Officer Dean anything about the bags in 2012, which he repeated in his 2013 emails. Ms Sloane says that he could see them for himself, but it is not Officer Dean’s job to try to work out the properties of the chicken paper bags even if (which we very much doubt) a non-expert could work out how heat retentive these bags were just by looking at them. Mr Whitaker did find out how (absolutely and relatively) heat retentive the bags are, but he and his team conducted a significant amount of research before reaching their conclusions. If Morrisons wanted a ruling on the VAT liability of CDRCs, generally or on particular aspects of the new tests introduced in 2012, it was for them to put their cards face up on the table. There is no evidence of Officer Dean being told anything about the bags at all; we know no more than that he saw some CDRCs sitting in these bags on a table.
We do not need to know why Mr Prince and his colleagues did not (so far as we know) tell Officer Dean anything about the heat retentive properties of the bags in 2012, or did not correct his misapprehension when he repeated it in his 2013 emails, or made an incorrect statement to HMRC in 2021. (2021 is, of course, after the end of the assessment period and statements made by Morrisons in 2021 are not relevant to the question whether Morrisons had a legitimate expectation at the start of the assessment period.) Mr Nichols said that Morrisons would never try to deceive HMRC, and (we should stress) no one has suggested, even for a moment, that they did. There is evidence of mis/non-communication between the Tax Department at Morrisons and other parts of the group. Mr Watkinson described the relationship between the Tax Department of Morrisons and the operational parts of the group as “chaotic”. There is insufficient evidence to suggest that the relationship was systemically chaotic, but it is undoubtedly the case that internal communication was imperfect from time to time. That may well explain that failure. Another explanation (the possibility of which was touched on during Mr Nichols’ cross-examination) is that no serious research had been carried out and Morrisons simply did not know about the heat retentive properties of the bags, and they proceeded (and allowed HMRC to proceed) on an important, but wrong, assumption they had not rigorously checked.
What is abundantly clear, though, is that, if HMRC had known about the heat retentive properties of the chicken paper bags in 2012/13, there is more than a “real possibility” that Officer Dean would not have made the comments he did. We hold that there was material non-disclosure so far as that issue was concerned. If (which we do not consider to be the case at all) Officer Dean’s comments so far as Note (3B)(c) or (d) and the chicken paper bags were concerned would otherwise amount to a representation which could establish a legitimate expectation, Morrisons’ material non-disclosure (whatever its explanation) of the heat retentive properties of the chicken paper bags would negate that conclusion.
Officer Dean also said that he was concerned that he had not been made aware of the two-hour limit on the time Morrisons could expose CDRCs for sale. He told us that this would have raised concerns as, contrary to his understanding (which he says he obtained from his discussions with Mr Prince in 2012), CDRCs could not fully cool down to the ambient temperature before sale. We have already expressed (at [230]) our conclusion that a policy of taking CDRCs off sale after two hours at a time when they are still well above the ambient temperature, is not a problem so far as Note (3B)(c) is concerned, as that does not (in our view) amount to a step taken to ensure that particular CDRCs remain hot within Note (3C). But we have also seen that the process of construing these provisions is not straightforward and that our reading does not reflect Mr Gauke’s policy explanation. For those reasons, we consider that this factor (that CDRCs could only be sold hot and would never fully cool down to or below the ambient temperature whilst on sale) was a “legitimately relevant” (APL at [74]) issue for Officer Dean to consider. He should have been given an opportunity to reflect on that issue, given that what Morrisons were doing ran counter to Mr Gauke’s articulation of the policy behind the legislation and the concerns Officer Dean had articulated about “the entire approach of the group to these sales” and the impact on Note (3B)(a). Given that, there was a “real possibility” that, had he known of this, he might have refused to give Morrisons any kind of guidance (which we consider to be just as relevant as the possibility that he might give a ruling or commentary in different terms) about CDRCs at all or formed a (or a different) view on Note (3B) (a) or (c) which negated any reassurance (if such it was) he gave on Note (3B)(e). If (which we do not consider to be the case at all) Officer Dean’s comments would otherwise amount to a representation which could found a relevant legitimate expectation, Morrisons’ material non-disclosure of the requirement to take CDRCs off sale after two hours (while they were still well above the ambient temperature) would negate that conclusion.
For the reasons we have just given, we do not consider that there is anything in HMRC’s dealings with Morrisons which is sufficient to establish a legitimate expectation either that the overall VAT treatment of CDRCs was that they would be zero-rated or that HMRC would take a particular position as regards any aspect of the storage or marketing of CDRCs and any of the tests in Note (3B).
HMRC’s Published Guidance
We turn now to look at HMRC‘s published guidance, to see if there is anything here which could found a legitimate expectation as to the VAT treatment of CDRCs. This guidance comprises VAT Note 709/1 (from which we have set out some extracts earlier in our decision) and relevant passages in HMRC’s Manuals.
So far as HMRC comments on the particular tests in the passages in paragraph 4.3 of VAT Notice 709/1, are concerned, we do not find anything here to be particularly helpful to Morrisons. The commentary on Test 3 (whether food or drink has been kept hot) focuses on whether products have been stored in cooling down ovens or other appliances that slow down the rate of cooling, and all the examples involve appliances (such as heat lamps or hot water baths) of this nature. There is, however, no comment to the effect that it is only the use of an appliance which engages this test.
The commentary on Test 4 (the packaging in which products are supplied) restates the legislation and then says that in practice this will mainly affect products that are supplied in specialised packaging, such as foil lined bags and insulated containers, and that it will not affect products that are sold in ordinary paper bags or similar packaging. To the extent that specialised packaging might include anything beyond an ordinary paper bag, this comment is unhelpful to Morrisons, as is the specific confirmation about ordinary paper bags or similar packaging. As we have seen, the chicken paper bags are not foil lined, but they are not ordinary paper bags either. One of the examples under Test 4 is, however, very unhelpful to Morrisons. It refers to cooked chickens being supplied in heat retentive packaging or packaging designed to prevent the leakage of hot fluids or grease. We know that the chicken paper bags, although not designed to retain heat, are heat retentive and, much more importantly, are designed to prevent the leakage of hot fluids and grease.
So far as Test 5 is concerned, there is clear confirmation that phrases such as “freshly baked” do not indicate the products are supplied hot, but there is confirmation, if it were needed, that advertising or marketing a product as hot could be by way of a picture (of a product with steam coming off it) not just by words saying that it is hot.
Paragraph 4.4 of Notice 701/9 contains examples of hot food products that are caught (or not) by the new tests. We see the text starting with a warning that the new tests ensure that the vast majority of hot takeaway food is standard rated. The exception is hot food that does not satisfy any of the tests in Note (3B) and it then (perhaps echoing Mr Gauke’s comment) gives as an example freshly baked bread that is “incidentally hot” at the time it is sold. CDRCs, as we have seen, are very much not “incidentally hot” at the point of sale.
If we turn to look at Example 5 in paragraph 4.4, we again see a discussion of a hot freshly cooked chicken being standard rated just because it is provided to customers in “specially designed (foil lined) bags designed to prevent leakage of fluids and grease” even though the chicken is fine as regards the other tests. There is a clear warning here, that selling hot chickens in packaging designed to retain fluids and grease is sufficient on its own for the chickens to be standard rated. The text here refers to “(foil lined)”, but there is nothing here that justifies a business taking the view that only foil lined bags are a problem and that any other “bags designed to prevent leakage of fluids and grease” from hot food do not create problems so far as zero rating is concerned.
Officer Dean, of course, passed absolutely no comment on whether the chicken paper bags retained grease and fluids. He only said that he (incorrectly) thought they were ordinary paper bags that did not retain heat. Morrisons, of course, knew that the chicken paper bags were specifically designed to retain grease and fluids. The clear evidence from Mr Maestri is that the bags were designed to be, and from Mrs Whittle that they needed to be, leakproof. This is something else Morrisons did not share with Officer Dean.
The extract we looked at from the VAT Food Manual (VFOOD4260) deals with the purpose text (in Note (3B)(a)) and tells us that HMRC consider it to be “necessary to consider all the facts and circumstances relating to how the food is supplied” if it is suggested that food supplied hot does not meet this test.
Except for the confirmation that marketing something as “fresh” is not the same as marketing it as “hot” (which is relevant for Note (3B)(e)), we cannot see anything in VAT Notice 701/9 or this passage from the Manual that helps Morrisons to establish a relevant legitimate expectation. The commentary on Note (3B)(a) reflects, but does not add to, what can be derived from the caselaw. The comments on Note (3B)(c) are not unhelpful to Morrisons, in that they focus on keeping products hot using appliances, but the text is clear that this test will “in practice … mainly affect” products kept hot this way; there is no suggestion that its effect is restricted to products kept hot using appliances. Most importantly, the commentary, so far as it touches on Note (3B)(d), is very unhelpful. An ordinary sophisticated taxpayer who knew what VAT Notice 701/9 had to say about packaging could not reasonably construe what little Officer Dean had to say about chicken paper bags as a ruling that they were not problematic as far as Note (3B)(d) was concerned.
For the reasons we have just given, we do not consider that there is anything in HMRC’s published guidance which is sufficient to found a legitimate expectation either that the overall VAT treatment of CDRCs is that they would be zero-rated or (beyond the helpful point that marketing a product as fresh is not to be equated with marketing it as hot and the unhelpful point about grease retentive packaging) that HMRC would take a particular position as regards any aspect of the storage or marketing of CDRCs and any of the tests in Note (3B).
Our Conclusions on the Merits of the Legitimate Expectation Ground
Our answers to the first two of the four questions set out at [394] above are:
HMRC did not make a ruling(s) or statement(s) that CDRCs were zero-rated for VAT that was clear, unambiguous, and devoid of relevant qualification. Nor did they make such a ruling or statement to the effect that CDRCs failed any of the individual tests for standard rating in Note (3B), except for the confirmation (in VAT Notice 701/9) that marketing a product as fresh does not equate with marketing it as hot for the purposes of Note (3B)(e).
Morrisons did not make full disclosure of all material information. In particular, Morrisons failed to disclose the heat and grease/fluid retention features of the chicken paper bags and the fact that CDRCs were taken off sale after two hours, whilst they were still well above the ambient temperature and were not on a cooling trajectory that meant that they would only be “incidentally hot” when sold.
Our answers to these questions make it unnecessary for us to prolong an already extremely long decision by considering questions (3) and (4).
Our Conclusions on the Legitimate Expectation Ground
For the reasons discussed above we have concluded that:
this tribunal has jurisdiction to consider the Legitimate Expectation Ground, but
HMRC did not give clear and unambiguous rulings in 2012-2014 that CDRCs were zero-rated, which Morrisons had a legitimate expectation it could rely on.
It follows that the appeal also fails on the Legitimate Expectation Ground.
Disposition
For the reasons set out above, we have found against Morrisons on both the Liability Ground and the Legitimate Expectation Ground.
This appeal is dismissed.
Right to apply for permission to appeal
This document contains full findings of fact and reasons for the decision. Any party dissatisfied with this decision has a right to apply for permission to appeal against it pursuant to Rule 39 of the Tribunal Procedure (First-tier Tribunal) (Tax Chamber) Rules 2009. The application must be received by this Tribunal not later than 56 days after this decision is sent to that party. The parties are referred to “Guidance to accompany a Decision from the First-tier Tribunal (Tax Chamber)” which accompanies and forms part of this decision notice.
Release date: 11th DECEMBER 2025
APPENDIX
(The Table from Mr Whittaker’s Report)
Product | Packaging Type | Temp at start | Ave Temp after 1hr | Ave Temp after 2hr | Ave Temp after 3hr | Ave Temp after 4hr |
Chicken | No bag | 85 | 50.2 | 31.8 | 24.0 | 20.0 |
Chicken | Bread paper bag (tight wrap) | 85 | 56.8 | 37.8 | 28.6 | 23.4 |
Chicken | Bread paper bag (loose wrap) | 85 | 60.0 | 39.8 | 29.8 | 24.2 |
Chicken | Chicken paper bag (tight wrap) | 85 | 64.0 | 45.0 | 34.6 | 28.0 |
Chicken | Chicken paper bag (loose wrap) | 85 | 59.6 | 42.0 | 32.0 | 26.4 |
Chicken | Thin foil-lined paper bag (tight wrap) | 85 | 63.2 | 43.8 | 32.8 | 26.6 |
Chicken | Thin foil-lined paper bag (loose wrap) | 85 | 61.8 | 43.0 | 32.2 | 26.4 |
Chicken | Average No bag | 50.2 | 31.8 | 24.0 | 20.0 | |
Chicken | Average Tight Packaging | 61.3 | 42.2 | 32.0 | 26.0 | |
Chicken | Average Loose Packaging | 60.5 | 41.6 | 31.3 | 25.7 | |
Pasty | No bag | 85 | 43.2 | 25.6 | 19.8 | 17.8 |
Pasty | Bread paper bag (tight wrap) | 85 | 59.8 | 40.2 | 30.8 | 25.8 |
Pasty | Bread paper bag (loose wrap) | 85 | 49.8 | 30.6 | 22.6 | 19.6 |
Pasty | Chicken paper bag (tight wrap) | 85 | 55.4 | 35.2 | 26.6 | 22.4 |
Pasty | Chicken paper bag (loose wrap) | 85 | 52.2 | 32.2 | 23.8 | 20.4 |
Pasty | Thin foil-lined paper bag (tight wrap) | 85 | 51.0 | 31.4 | 23.6 | 20.2 |
Pasty | Thin foil-lined paper bag (loose wrap) | 85 | 51.4 | 31.8 | 24.4 | 20.4 |
Pasty | Average No bag | 43.2 | 25.6 | 19.8 | 17.8 | |
Pasty | Average Tight Packaging | 55.4 | 35.6 | 27.0 | 22.8 | |
Pasty | Average Loose Packaging | 51.1 | 31.5 | 23.6 | 20.1 |