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Wendy Stephen v The Information Commissioner & Anor

Neutral Citation Number [2025] UKFTT 1265 (GRC)

Wendy Stephen v The Information Commissioner & Anor

Neutral Citation Number [2025] UKFTT 1265 (GRC)

NCN: [2025] UKFTT 01265 (GRC)

Case References: FT/EA/2025/0109

First-tier Tribunal
(General Regulatory Chamber)

Information Rights

Heard by Cloud Video Platform

Decision given on: 29 October 2025

Before

TRIBUNAL JUDGE SHENAZ MUZAFFER

TRIBUNAL MEMBER SUZANNE COSGRAVE

TRIBUNAL MEMBER PAUL TAYLOR

Between

WENDY STEPHEN

Appellant

and

THE INFORMATION COMMISSIONER

First Respondent

and

THE MINISTRY OF JUSTICE

Second Respondent

Decision: The appeal is dismissed.

REASONS

1.

This is an appeal against a decision of the Information Commissioner (“the Commissioner”) dated 16 December 2024, reference IC-320021-Q5B0 (“the Decision Notice”).

2.

The hearing took place via Cloud Video Platform on Wednesday 15 October 2025. The Tribunal was satisfied that it was fair and just to conduct the hearing in this manner. No adjustments were requested by any party. The Appellant represented herself. The First Respondent did not attend. The Second Respondent was represented by Mr Remi Reichhold, Counsel, and Ms Gemma Staniforth, Solicitor.

Factual background

3.

The appeal relates to the application of the Freedom of Information Act 2000 (“the FOIA”). It concerns information that would be held by the Legal Aid Agency (LAA”). The LAA is an Executive Agency of the Ministry of Justice (“the MoJ”), which is the relevant public authority for the purposes of FOIA. All references in this decision are therefore to the MoJ for the purposes of consistency.

The request and response

4.

The Appellant made the request which is the subject of this appeal on 10 May 2024 in writing as follows:

“Under the freedom of Information Act 2000, please provide the following information:

Please provide copies of all amendments to the MMR litigation [MPA 94/2] Authority to Do Contract Work [26/9/94] awarded to Alexander Harris Solicitors [7/9/99] between that date and 1/10/03”.

5.

The MoJ responded in writing on 10 June 2024 as follows:

“We can confirm that the MOJ holds all of the information you have requested. However, to comply with the request as it currently stands would exceed the cost limit set out in the FOIA.

Section 12(1) of the FOIA means a public authority is not obliged to comply with a request for information if it estimates the cost of complying would exceed the appropriate limit. The appropriate limit for central government is set at £600. This represents the estimated cost of one person spending 3.5 working days locating, retrieving, and extracting the information.

Where more than one request is received for the same or similar information, section 5(2) of the FOI and Data Protection (Appropriate Limit and Fees) Regulations 2004 allows public authorities to aggregate requests when estimating if the appropriate limit is exceeded”.

6.

The Appellant submitted a request for an internal review on the same date. She stated that she had made previous requests pursuant to the FOIA, namely on 14 September 2023 (responded to on 09 October 2023), 08 November 2023 (responded to on 04 December 2023), on 31 March 2024 (responded to on 29 April 2024), and on 30 April 2024 (responded to on 10 May 2024). She stated that “while I accept that the scope of my request exceeds the costs cap/time limit and I am very happy to adjust my request, I submit that there is no grounds for refusing the request on the basis that it is “same or similar information””. The Appellant submitted that the contracts that were the subject of her previous requests were separate agreement relating to separate solicitors and, save for all being drawn up in the course of the MMR litigation, they were otherwise not the same or similar in any regard. She also stated that the MoJ were not taking a consistent approach in applying the grounds for refusal under FOIA as they had not sought to apply any restriction relating to “60 consecutive working days” prior to the request that was made on 10 May 2024.

7.

The MoJ responded to the request for an internal review on 08 July 2024. The internal review concluded that the MoJ’s response, namely that the requested information was exempt from disclosure under section 12(1) of the FOIA, was compliant with the requirements of that Act.

8.

The MoJ stated that the Appellant had made three requests within twenty-nine working days, namely the requests made on 31 March 2024, 30 April 2024 and 10 May 2024. All of the requests related to the “Authority to do Contract Work” issued to firms of solicitors in relation to the MMR litigation, which were deemed to be requests for the same or similar information.

9.

The reviewer then stated the following:

“I am satisfied that the MOJ was entitled to aggregate, in reliance on section 12(4) of FOIA, the time it would take to answer all three of those FOIA requests and use that total aggregated time when considering whether your requests exceeded the appropriate limit. The MOJ’s response noted that you had made requests for information in the past 60 working days, and as such it has already expended some costs attributable to the appropriate limit under section 12(1) of the FOIA.

The LAA’s records in relation to the MMR litigation are held as paper, and not electronic, records. There are 30 boxes each containing approximately 24 paper files and ring binders. The LAA would be required to sift through each box in order to locate the information to respond to your third request. The LAA undertook such a process in relation to your two previous requests. As set out above, the time taken for one person to locate, retrieve and extract the information requested across all three of those requests has been aggregated and found to be in excess of the “appropriate limit” under section 12(1) of the FOIA”.

10.

The internal review also concluded that the MoJ had provided sufficient information to enable the Appellant to refine her requests pursuant to its duty to provide advice and assistance under section 16(1) of FOIA.

The complaint and the Commissioner’s investigation

11.

The Appellant lodged a complaint with the Commissioner on 11 July 2024 in relation to the way in which her request had been considered. In particular, she stated that:

a.

The response that had been received on 10 June 2024, and specifically the reference to the LAA confirming that they held “all” of the information that she had requested, indicated that some form of exercise had been undertaken to determine that fact. However, in their response to the request for an internal review, it was stated that the work involved would include sifting through thirty boxes of material, each containing twenty-four files, to retrieve the requested information. As some form of retrieval and/or identification of the requested information from the files must already have taken place, it was unrealistic to suggest that responding to the request would incur more than three-and-a-half working days, even when aggregated with the previous requests;

b.

The reference by the LAA that they had ‘already expended some costs’ was vague and made it impossible to determine if the overall costing was sensible and/or realistic;

c.

The facts that the files had been searched previously, and that her request made on 30 April 2024 had been responded to within nine working days, suggested that the amount of work involved in providing the requested information would not be as onerous as indicated by the MoJ;

d.

The MoJ had wrongly aggregated costs relating to three FOIA requests as they were not in relation to the same or similar information; and

e.

The advice provided by the MoJ, which was merely an invite to the Appellant to re-submit her request after sixty working days, fell short of complying with the requirement in section 16 of the FOIA.

12.

The complaint was accepted on 24 July 2024. On 15 October 2024, the Commissioner wrote to the MoJ asking them to reconsider the way in which they had handled the request and to respond to a series of questions. With the Appellant’s consent, the Commissioner also sent the Appellant’s detailed grounds of complaint to the MoJ and invited them to also consider those grounds as part of their investigation response.

13.

The Commissioner’s letter expressly stated that “After looking at our guidance, and in light of the passage of time, you may decide to reverse or amend your position. If you do, please notify the complainant and me within the timeframe specified at the end of this letter”. It also stated that “you may decide to apply a new exemption”.

14.

On 11 November 2024 the MoJ wrote to the Appellant, maintaining that the original refusal to provide the information pursuant to section 12(2) of the FOIA [to note, this was a typographical error and should have referred to section 12(1)] was correct at the time that the decision was made. The letter went on to state “However, given the passage of time since the previous requests with which it was originally aggregated, we are treating your request as a fresh request for this information (as received on 15 October 2024) to resolve your complaint”.

15.

The letter confirmed that the MoJ held the information that had been requested and provided a one-page document titled ‘Amendment Number 2 – Amendment to Contract’.

16.

On 11 November 2024 the Appellant contacted the Commissioner. She stated that she had already received a copy of the one-page document pursuant to an earlier request. She also stated that the one-page document was a record of the transfer of the contract between two named firms of solicitors, rather than copies of all amendments to the contract when it was held by Alexander Harris Solicitors which was what she had actually asked for in her request.

17.

The Appellant further stated that, as the document had previously been disclosed without any suggestion that the search for it has exceeded the costs cap, it was unclear how it could have done so in relation to the request that is the subject of the appeal.

18.

The further complaint by the Appellant was conveyed by the Commissioner to the MoJ on 12 November 2024, and they subsequently responded in writing on 18 November 2024. Dealing with the complaint that the information that had been disclosed was not that which had been sought, the MoJ stated the following:

“Upon receipt of your email the LAA manually re-checked all of the documentation it held relating to the MMR litigation. It was unable to locate any other documents which on its face appeared to be an amendment made to the Authority to Do Contract Work in the dates specified in Miss Stephens’ request.

The LAA disclosed the document on 11 November, as it reasonably considered it to fall within the scope of Miss Stephens’ request because it was specifically titled as being an ‘Amendment to Contract’.

Based on its understanding of Miss Stephens’ request and the parameters set out therein it does not consider that it holds further information within the scope of the request”.

19.

Regarding the previous reliance on section 12 of the FOIA, the MoJ stated that the request had been aggregated with previous requests that had been sent by the Appellant seeking similar information and so, at the time that the final request was made, the cost limit had already been exceeded. The section 12(1) exemption had therefore been applied to the final request but not to the earlier requests.

20.

The MoJ also stated that:

“…As such, the majority of information, including all contract documentation is held in paper format only.

The records are extensive comprising over 100 individual files each containing thousands of pages of documents. These files are not indexed or in any particular order and so it is necessary to search the entirety of the files each time a new request comes in. Given the way in which the files are stored any search has to be manual”.

21.

The MoJ stated that the amount of information that fell within the scope of the request had little bearing on the cost limit, as the MoJ would not have known that the information which fell to be disclosed would be limited to one page or that it had previously been disclosed to the Appellant until the entirety of the files had been reviewed.

22.

The MoJ’s response was sent to the Appellant on 19 November 2024. She responded in writing on the same date stating that earlier disclosures by the MoJ had revealed that the previous two contracts had been subject to multiple amendments, thereby inferring that there would also be amendments relating to the contract when it was held by Alexander Harris Solicitors. She stated that the fact that the MoJ had indicated that they had to manually search over one hundred files in response to her request is indicative of the fact that there is no register of content / index complying with section 2.3.9 of the Code of Practice issued under section 46 of FOIA. She stated that a review of the entirety of the files would not have been necessary if the MoJ had had a system in place that was compliant with the Code to allow easy identification and retrieval.

23.

The Appellant’s further response from 19 November 2024 was conveyed by the Commissioner to the MoJ on the same date. The MoJ responded in writing on 26 November 2024, in which it expressly confirmed the following in relation to the Appellant’s request that it had no information to disclose:

“Based on its understanding of Miss Stephens’ request and the parameters set out therein the LAA does not consider that it holds further information within the scope of the request ie. there are no documents setting out amendments to the Contract/Authority to do Contract Work in the period Alexander Harris held the Contract”.

24.

It was further asserted that the LAA considered that it does meet the requirements set out in the Code of Practice, stating as follows:

“The LAA considers that it does meet the requirements set out in the Code of Practice in that it has a system in place to identify, locate and retrieve all files and information relating specifically to the MMR Multi Party Action litigation funded under legal aid. This enables the precise files to be requested from offsite archive in order to review and locate specific documents. The files are all assigned unique reference numbers and can be located and called for to obtain individual documents within the files. It is not, for example, the case that the specific case files cannot be identified and retrieved without undertaking a full manual search of all historic case files stored in archive.

Each box is further subdivided into sections to enable more targeted searches when specific documents are requested. However, where open ended requests not seeking a specific document/documents are made it is always necessary to review the entirety of the file before the LAA can conclusively determine whether or not it holds the information within the scope of a particular request.

……the case files are very historic and pre-date use of electronic case management systems and digital file structures. The LAA has much more sophisticated tools and processes in place to enable the effective and efficient location and retrieval of information that is stored in digital format”.

25.

The MoJ’s further response was provided to the Appellant on 26 November 2024, who responded to the Commissioner on the same date to query why the MoJ had stated that they “did not consider” that they held any further information, rather than conclusively stating that they did not hold any such information. She reiterated that it was difficult to accept that no amendments/alterations were created during the years that Alexander Harris Solicitors held the contract, given that several such amendments had been created when the contract was held by two previous firms of solicitors.

26.

The Appellant also stated that it was difficult to reconcile the information that had been provided on varying occasions by the MoJ, noting that:

“What was initially explained as a costly laborious task involving many working hours manually sifting through thousands of pages of documents due to the fact they were not indexed or in any particular order is now argued to be a slick system allowing for the location and retrieving of files, with unique identifying reference numbers, and no manual search required.

…….Responses to my FOIA request have, from the outset, been the subject of numerous mixed messages and conflicting statements. Against that backdrop I am not confident that everything possible has been undertaken to identify the requested information”.

27.

The Appellant sent a further email to the Commissioner on 27 November 2024, in which she concluded that “I would respectfully ask that the ICO consider that given the conflicting responses from the LAA/MOJ re the status of their storage and file location and retrieval policies that it is not possible to state with any degree of certainty that further information relevant to my request is not held by them”.

28.

Following the sharing of the Appellant’s further email by the Commissioner with the MoJ, the MoJ sent a further email on 10 December 2024, in which it disputed that it had provided conflicting statements about its ability to search for information. The MoJ confirmed that all archived files have a unique reference number and can therefore be located and called for to obtain individual documents within the files. However, the case files themselves were not indexed or in any particular order, meaning that it would be necessary to manually search through all of the individual files relating to the funding of the MMR litigation in the case of the Appellant’s request.

29.

The MoJ also provided responses to a series of specific questions that had been asked by the Commissioner, stating as follows:

a.

The searches that had been undertaken included manual review of the files by two members of staff. As there had been several similar requests by the Appellant for information, the members of staff searching the files had progressively become more familiar with the information stored within the boxes;

b.

There was an administrative folder titled ‘contract and correspondence’ which comprised of a limited number of generic documents relevant to all litigant case files. That file was reviewed in considerable detail as being the most likely place in which the requested information would be filed. The remaining thirty-six boxes had also been manually reviewed, which entailed a much quicker scan for information to rule out the possibility of the requested information having been misfiled;

c.

A second search on this basis had also been conducted following receipt of the Commissioner’s email to the MoJ on 12 November 2024;

d.

On each occasion that the Appellant had submitted a request for information, enquiries had been made of the small number of operational staff who were still employed by the MoJ who had been involved in the management of the Multi Party Action Contract. Those consultations assisted those who were tasked to carry out the searches to clarify the type of information that may fall within the requests;

e.

The MoJ was satisfied that it had carried out adequate searches which led to the disclosure of the one-page document on 11 November 2024, and again following the Commissioner’s email of 12 November 2024;

f.

No records had been destroyed or deleted;

g.

There was no longer a business purpose for the requested information to be held as the files were historic and the case was closed. There were no statutory requirements on the MoJ to retain the requested information any longer, due to the historic nature of the legal aid funding.

30.

The Decision Notice was issued on 16 December 2024.

Decision notice

31.

The Commissioner’s decision was that, on the balance of probabilities, the MoJ did not hold any further information than that which had been provided to the Appellant.

32.

The Commissioner did not consider the MoJ’s initial reliance on section 12 of the FOIA as the MoJ revised their reliance of that provision during the course of the Commissioner’s investigation.

33.

In the Decision Notice, the Commissioner noted that “it is seldom possible to prove with absolute certainty whether the requested information is held”. He also noted that he was “not expected to prove categorically whether any further information is held; he is only required to make a judgment on whether further information is held on the civil standard of proof of the balance of probabilities”.

34.

Having considered the explanation provided by the MoJ (as outlined above), the Commissioner was satisfied that the MoJ undertook appropriate searches in order to ascertain whether or not it held any further relevant recorded information. On the balance of probabilities, the Commissioner found that no further recorded information within the scope of the request was held by the MoJ.

Grounds of appeal

35.

The Appellant lodged her appeal on 15 January 2025.

36.

The Appellant raised six Grounds of Appeal as follows:

a.

The Commissioner failed to address whether or not section 12(2) was correctly applied by the MoJ in both their initial response and the internal review;

b.

The Commissioner did not determine whether or not the LAA/Commissioner [to note, this appears to be a typographical error and should instead refer to the MoJ] was correct in aggregating the requests;

c.

The Commissioner did not determine whether the original response/s by the LAA/Commissioner [to note, this appears to be a typographical error and should instead refer to the MoJ] failed to meet the requirements under section 16(1) of the FOIA;

d.

The Commissioner erred in accepting the interpretation placed on the one-page document disclosed by the MoJ in the course of the Commissioner’s investigation. The MoJ and subsequently the Commissioner had recorded that the disclosed document related to a transfer from Alexander Harris Solicitors to another firm whereas the document in fact related to a transfer of the contract to Alexander Harris Solicitors;

e.

The Commissioner failed to give credence to the information provided by the MoJ regarding the haphazard manner in which they stored archived documents when making their decision; and

f.

The Commissioner failed to investigate what type of changes during a “Contract to Do Work” would require any amended contract to be issued, and the Commissioner disregarded the earlier information released pursuant to FOIA requests relating to contract amendments involving the earlier solicitors. Given that the Appellant was in possession of previous contracts that had required amendments, it was “extremely unlikely” that no amendments to the contract took place after the transfer to Alexander Harris Solicitors.

37.

In conclusion, the appeal notice stated:

“I respectfully suggest that the ICO has erred in their application of the “Balance of Probability” test in failing to give due consideration to the way in which the LAA/MOJ have handled this request from the outset and the many different descriptions they provided re the state of their archiving procedures. In addition no consideration has been given to the likelihood of no amendments to the contract having been carried out during the time it was held by Alexander Harris in light of the many changes evidenced by earlier FOIA’s in respect of other groups of solicitors who previously held the contract.

The conduct of the LAA/MOJ in initially describing an archiving system which was less than proficient and then switching to accounts of a state of the art retrieval processes following the intervention of the IOC doesn't instil confidence which when coupled with the failure of both the LAA/MOJ and the ICO to correctly interpret the contents of Amendment 2 suggests that the Balance of Probability ‘percentage’ could be significantly less than that determined by the ICO in this case”.

38.

The GRC1 Notice of Appeal was submitted at a later date, namely on 03 March 2025, owing to the original notice of appeal not being located on the Tribunal’s electronic system.

39.

The remedies sought in the GRC1 were (i) a further search of the MOJ archives; (ii) an explanation to be provided in the event that no relevant material was identified; and (iii) disclosure of amendments/alterations to the Contract to Do Work authorised by the LAA to Alexander Harris Solicitors.

The response of the Commissioner

40.

The Commissioner lodged his response on 19 May 2025, in which he maintained that the Decision Notice was correct.

41.

The Commissioner confirmed that the relevant test was whether a public authority holds information, on the balance of probabilities – in other words, whether information is, on the evidence, more likely to be held than not.

42.

The Commissioner’s response, in essence, was:

a.

It is not uncommon for public authorities to change position during the Commissioner’s Section 50 FOIA investigation and the MoJ were entitled to do so in this instance. As the MoJ withdrew their reliance on section 12(1) of the FOIA, the Commissioner did not make a determination on whether they had been entitled to initially rely on it to refuse the request, and it also followed that he therefore made no determination in relation to section 16(1) of the FOIA;

b.

The Commissioner assessed that the Appellant had conflated the submissions from the MoJ regarding their record management system. He had understood that the first response from the MoJ referred to the contents of the files once they had been obtained from the archives, and the second quote related to finding the actual files themselves within the archives;

c.

The Commissioner noted that a failure to conform with the Code of Practice issued pursuant to section 46 of FOIA was not in itself a breach of FOIA. In addition, it did not fall within the remit of section 50 of FOIA to determine whether or not a public authority had complied with that Code of Practice;

d.

Whilst the Appellant was of the view that there should be more amendments, that did not necessarily mean that the MoJ did, in fact, hold any more amendments. The relevant question was what the MoJ did hold, not what they should hold;

e.

The Commissioner was satisfied that the MoJ had provided evidence that it had undertaken a ‘sufficiently rigorous’ search. Also, there was no evidence that the MoJ had attempted to mislead the Commissioner, nor was any motive put forward as to why the MoJ would withhold information that was actually in its possession.

43.

The Commissioner’s conclusion in his response was that he remained satisfied that he was right to decide on the balance of probabilities, that the MoJ did not hold any more information within the scope of the Appellant’s request.

The response of the Ministry of Justice

44.

The MoJ lodged their response on 21 May 2025.

45.

The MoJ’s response, in essence, was:

a.

By taking a pragmatic approach and treating the complaint as a new request, the Appellant had been given “a better result than they could have obtained from the Commissioner”, as the only decision that could have been given on the MoJ’s previous reliance on section 12 of FOIA was that the MoJ were entitled to rely on it;

b.

The MoJ had been correct in their approach of aggregating the three latter requests and refusing the final request on the basis of section 12 of FOIA;

c.

The MoJ did not permanently separate out any information that had previously been requested and retrieved for disclosure pursuant to a FOIA request from its stored location and does not, on receipt of a new request, check all previous and historic FOIA responses to determine whether information in scope of the new request had already been disclosed;

d.

There was no conflict in the MoJ’s descriptions of the records storage and retrieval system. The Appellant had not differentiated the explanations as to how the MoJ located and retrieved MMR litigation files amongst all of the LAA’s archived files, and how they located specific files within the MMR litigation files;

e.

The Commissioner was entitled to accept the MoJ’s explanations that its record keeping of historic files was compliant with section 2.3.9 of the Code of Practice and sufficiently well organised to enable compliance with the FOIA. That is evidenced in itself by the fact that the MoJ had been able to disclose the requested information in connection with each previous request that had been made by the Appellant;

f.

It was speculation on the part of the Appellant to have expected further documents.

46.

The MoJ concluded that they had carried out multiple searches and provided the resulting disclosure, such that the Appellant’s request had already been responded to in full. The MoJ was satisfied that they had performed reasonable searches to conclude that, on the balance of probabilities, further information in-scope of the Appellant’s request was not held.

The Appellant’s reply to the Commissioner’s response and the Ministry of Justice’s response

47.

The Appellant filed a reply on 30 May 2025. She stated that:

“I respectfully submit that the catalogue of errors, the state of the archived filing system at the LAA/MOJ and the pattern of continuously updating and issuing new amendments to contracts with previous holders of the MMR litigation contract cast doubt over whether or not the balance of probability test carried out by the ICO to determine that the LAA/MOJ did not hold any material relevant to my FOIA request (with the exception of the one page disclosed) can be reliably met in these circumstances”.

48.

The Appellant highlighted a series of errors and inconsistencies, namely:

a.

The initial reply of the MoJ referred to them holding “all” of the requested information, whereas the internal review response stated that the initial reply had confirmed that “some” of the information was held;

b.

The MoJ had initially wrongly said that the disclosed document recorded a transfer of the contract from Alexander Harris to a new firm. That error was replicated by the Commissioner on 19 November 2024 and in the Decision Notice (notwithstanding that the Appellant had notified the Commissioner of the error prior to its issuance);

c.

There was an incorrect citation of section 12(2) of FOIA, rather than section 12(1) of FOIA in correspondence between the MoJ and the Commissioner, and also in the Decision Notice;

d.

The Commissioner had initially supplied the Appellant with a case reference number for correspondence which did not match the reference number that they had applied in her case;

e.

The MoJ had provided conflicting accounts of the amount of work that would be required to provide her with the requested information, and of how their archived material was stored;

f.

The use of the words “on the face of it” by the MoJ did not instil confidence that anything more than a cursory inspection of the documents had taken place.

49.

The Appellant also asserted that there was information in the public domain which evidenced events (such as treatment being provided in the USA) that had taken place during the time when the contract was held by Alexander Harris Solicitors and which would have required an authority and funding. There was a clear pattern of work authorised with an allocated budget for each item in previous contracts, and so she queried why there were no similar amendments for the time when the contract was held by Alexander Harris Solicitors.

The Appellant’s further response

50.

The Appellant lodged an addendum to her response on 30 July 2025, in which she provided further detail of multiple events that took place during the time that Alexander Harris Solicitors held the contract and which would have required the authority of the MoJ and an allocation of funding. Those events made it more likely than not that amendments had been created to the contract. She again submitted that, on the balance of probabilities, it could not be asserted that the MoJ did not hold any further material in respect of her request.

Written and oral submissions on behalf of the Appellant

51.

The Appellant submitted a skeleton argument on 02 October 2025, which she supplemented in oral submissions during the hearing.

52.

In essence, the submissions relevant to the subject of the appeal were:

a.

There was ample evidence in the public domain of events taking place during the time when the contract was with Alexander Harris Solicitors which would have required both consent and funding by the MoJ, and yet only a one-page document relating to the transfer of the contract was disclosed;

b.

There were inconsistencies in the descriptions provided by the MoJ as to the time that would be taken to conduct the searches and the complexity of them;

c.

The conflicting descriptions of the archived files and the fluctuating amount of work required for retrieval may have been indicative of a failure to comply with the Code on Practice on the management of archived records by the MoJ;

d.

The one-page document that was provided pursuant to this request had already been provided in response to a previous request also, and so it could not be said that the Appellant had obtained “a better result” through the actions of the MoJ than that which could have been obtained by the Commissioner;

e.

The factual background to the case had been beset by confusion and error, to the extent that the percentage of certainty required in the balance of probabilities test to state with a greater than 50% certainty that the MoJ do not hold any further material relevant to the request could not be safely met.

Written and oral submissions on behalf of the MoJ

53.

Counsel for the MoJ submitted a skeleton argument on 09 October 2025, which he supplemented in oral submissions during the hearing.

54.

In essence, the submissions relevant to the subject of the appeal were:

a.

There was no inconsistent and / or poor administrative practice by the MoJ in this case. The MoJ meets the requirements of paragraph 2.3.9 of the Code of Practice issued pursuant to section 46 of FOIA because it has a system in place to identify, locate and retrieve all of the files and information relating specifically to the MMR Multi Party Action;

b.

Adequate searches, conducted intelligently and reasonably, were carried out by the MoJ to identify information falling within the scope of the request;

c.

There is no evidence to support the contention that the archived documents held by the MoJ are stored in a “haphazard” manner. In any event, all potentially relevant boxes and files were searched and no further information falling within the scope of the request was found;

d.

The Appellant was engaged in speculation as to what she thinks that the MoJ should hold, which is not the relevant test;

e.

It was not for the Commissioner, or the Tribunal to conduct an investigation into historic contract amendments or to analyse disclosed information by reference to earlier events. The only relevant question was whether the MoJ carried out an adequate search for the purposes of section 1 of FOIA;

f.

The errors that had occurred in the documentation from the MoJ and the Commissioner were regrettable, but did not undermine the unchallenged evidence that searches had been carried out, or the way in which the searches had been carried out;

g.

The only relief that was available to the Appellant was for the Tribunal to order the MoJ to conduct a further search;

h.

On the basis of representations made to him by the MoJ, the Commissioner was entitled to conclude that, on the balance of probabilities, the MoJ does not hold any further information falling within the scope of the request.

Legal Framework

55.

The relevant provisions of FOIA are as follows:

s.1 General right of access to information held by public authorities

(1)

Any person making a request for information to a public authority is entitled –

(a)

to be informed in writing by the public authority whether it holds information of the description specified in the request, and

(b)

if that is the case, to have that information communicated to him.

…….

56.

Sections 45 and 46 of FOIA direct the Secretary of State to issue Codes of Practice providing guidance to public authorities as to desirable practices in connection with the discharge of their functions under Part 1 of FOIA, and in connection with the keeping, management and destruction of their records.

57.

Paragraph 1.12 of the Code of Practice issued pursuant to section 45 of FOIA states that:

“Public authorities need to search for requested information in order to communicate to the applicant whether the information they are seeking is held or not held by that public authority. These searches should be conducted in a reasonable and intelligent way based on an understanding of how the public authority manages its records. Public authorities should concentrate their efforts on areas most likely to hold the requested information. If a reasonable search in the areas most likely to hold the requested information does not reveal the information sought, the public authority may consider that on the balance of probabilities the information is not held”.

58.

Paragraph 2.3.9 of the Code of Practice on the management of records issued under section 46 of FOIA states that:

“Authorities should have appropriate tools to identify, locate and retrieve information when required. An effective search capability should be maintained alongside controls to protect sensitive information”.

59.

Whether a public authority holds material is a question of fact to be determined on the balance of probabilities (Linda Bromley v the Information Commissioner and the Environment Agency (EA/2006/0072; 31 August 2007, as approved in Andrew Preston v the Information Commissioner and the Chief Constable of West Yorkshire Police [2022] UKUT 344 (AAC)). The First-tier Tribunal held that in determining a dispute as to whether information is ‘held’ that:

“There can seldom be absolute certainty that information relevant to a request does not remain undiscovered somewhere within a public authority's records. This is particularly the case with a large national organisation like the Environment Agency, whose records are inevitably spread across a number of departments in different locations.  The Environment Agency properly conceded that it could not be certain that it holds no more information. However, it argued (and was supported in the argument by the Information Commissioner) that the test to be applied was not certainty but the balance of probabilities. This is the normal standard of proof and clearly applies to Appeals before this Tribunal in which the Information Commissioner's findings of fact are reviewed. We think that its application requires us to consider a number of factors including the quality of the public authority's initial analysis of the request, the scope of the search that it decided to make on the basis of that analysis and the rigour and efficiency with which the search was then conducted. Other matters may affect our assessment at each stage, including, for example, the discovery of materials elsewhere whose existence or content point to the existence of further information within the public authority which had not been brought to light. Our task is to decide, on the basis of our review of all of these factors, whether the public authority is likely to be holding relevant information beyond that which has already been disclosed”.

60.

The Upper Tribunal in Andrew Preston v the Information Commissioner and the Chief Constable of West Yorkshire Police also noted that, importantly, in Councillor Jeremy Clyne v the Information Commissioner and London Borough of Lambeth (EA/2011/0190) the Tribunal held that the “issue for the Tribunal is not what should have been recorded and retained but what was recorded and retained”. The Tribunal was satisfied that a gap in the public authority’s documentary records reflected “inconsistent and poor administrative practice” but this did not amount to a breach of FOIA.

61.

In Garrard v IC and the Home Office (EA/2009/0107), the First-tier Tribunal noted that:

“Where the critical issue is whether information is held, it is incumbent on the IC to analyse very carefully the searches the public authority report that they have undertaken…..It is only where no such issues arise that the IC should rely upon the assertion of the public authority that the search taken was adequate”.

62.

A public authority must therefore carry out a reasonable search, but is not required to carry out an exhaustive search in unlikely places.

The role of the Tribunal

63.

The Tribunal’s remit is governed by section 58 of FOIA. This requires the Tribunal to consider whether the decision made by the Commissioner is in accordance with the law or, where the Commissioner’s decision involved an exercise of his discretion, whether he ought to have exercised it differently. The Tribunal may receive evidence that was not before the Commissioner and may make different findings of fact from the Commissioner.

Issue

64.

The issue for the Tribunal to determine is whether the Commissioner was correct in holding, on the balance of probabilities, that the MoJ did not hold any relevant information within the scope of the request, save for that which was disclosed, at the time that the request was made.

Evidence

65.

We read and took account of the following documents:

a.

An open bundle containing 182 pages including indexes;

b.

A skeleton argument on behalf of the Appellant, dated 02 October 2025;

c.

A skeleton argument on behalf of the MoJ, dated 09 October 2025;

d.

A bundle of nine authorities on behalf of the MoJ.

66.

We also heard oral submissions by the Appellant and on behalf of the MoJ which we have taken into account.

Discussions and conclusions

67.

As outlined above, the sole substantive issue for the Tribunal to determine is whether the Commissioner was correct in finding that it was more likely than not that the MoJ did not hold any further relevant information within the scope of the request at the time that the request was made.

68.

In assessing this question, we have had regard to paragraph 1.12 of the Code of Practice issued pursuant to section 45 of FOIA which, whilst not binding, is instructive of the approach that a public authority may follow when conducting a search, namely:

a.

The search should be conducted in a reasonable and intelligent way;

b.

The search should concentrate on areas most likely to hold the requested information; and

c.

If a reasonable search in the areas most likely to hold the requested information does not reveal the information sought, the public authority may consider that, on the balance of probabilities, the information is not held.

69.

The Appellant did not seek to dissuade us from considering the approach outlined in paragraph 1.12 of that Code of Practice. In addition, whilst the Appellant did question the effectiveness of the searches given the varying accounts that she understood that she had been given about the storage of the documents, she did not dispute the information that was provided by the MoJ about the factual nature of the searches that had been conducted.

70.

The Tribunal is therefore satisfied that the following steps were taken by the MoJ in relation to the Appellant’s request:

a.

The MoJ made enquiries of the remaining operational staff who had been involved in the Multi-Party Action Contract to establish the likelihood of whether any information was held. In addition, the searches in relation to the Appellant’s request were conducted by the same staff who had conducted the searches in relation to her previous requests and who were therefore becoming more familiar with the material that was held in the files. The Tribunal are satisfied that both of these steps show that the MoJ was applying a pragmatic and constructive approach to the searches;

b.

Two members of staff conducted two manual reviews of the files relating to the legal aid funding – once on receipt of the request, and once more during the course of the Commissioner’s investigation following further correspondence between the Commissioner and the MoJ;

c.

The administration folder titled ‘contract and correspondence’ was deemed to be the most likely place where the requested information would be held, and was therefore searched first and in considerable detail;

d.

The remaining thirty-six boxes were also manually searched, on two occasions, albeit that the search was less comprehensive than for the ‘contract and correspondence’ folder.

71.

On the basis of the information provided by the MoJ, the Tribunal is satisfied that the searches were conducted in a reasonable and intelligent way, and that they concentrated on the areas which were deemed most likely to hold the requested information.

72.

It is not submitted by the Appellant that the MoJ would have any motive to withhold the information or that there was any reluctance to conduct a proper search, such that the Commissioner would not have been entitled to accept the responses of the MoJ at face value as to the searches that were conducted. We also note that the Appellant's request was very precisely worded, relating to amendments to a specific contract, and so we are satisfied that there would have been no ambiguity in the interpretation of what was being requested and that experienced staff would easily have been able to identify relevant documents. We have had regard to the Appellant’s submissions that the accounts that have been provided to her regarding the archiving of the files are inconsistent with one another. However, having carefully considered the wording of the responses that were sent by the MoJ to the Appellant, we are satisfied that the Commissioner’s assessment in this regard is correct – namely that the archived files are assigned unique reference numbers and can be located, but that the content of the files themselves are not indexed or in any particular order.

73.

We also note that the Appellant has, understandably, questioned the use of the assertion by the MoJ on 18 November 2024 that they were unable to locate any further documents (other than the one-page document) which “on its face appeared to be an amendment made to the Authority to Do Contract Work” and pointed to this as evidence that the searches conducted were not rigorous. We agree with the submissions on behalf of the MoJ that the wording is “clumsy”, but equally we accept that the letter was referring to a second search and that the wording does not undermine the searches that took place.

74.

The Appellant asserts that, based on the information that has been provided to her in response to her previous requests relating to earlier contracts, there should have been amendments to the contract with Alexander Harris Solicitors. She has also referred to a number of events during the course of the contract with Alexander Harris Solicitors including, for example, treatment received in the USA, which she states would have necessitated the issuing of funding and amendments to the contract. As the MoJ have indicated that no relevant material has been destroyed, the Appellant therefore denies that her expectations as to what material should exist are speculative and instead states that “given the precedent set by earlier FOIA releases of contractual arrangements between the LAA/MOJ and the other solicitors it is a reasonable expectation that similar existed in respect of Alexander Harris”.

75.

Whilst we understand the rationale behind the Appellant’s submissions, we have reminded ourselves that our focus must be on whether the MoJ did hold any additional material, not whether they may or should have held any additional material.

Ancillary issues

76.

The Tribunal’s ambit is limited to a consideration of the Decision Notice, and specifically whether the Commissioner was correct in holding, on the balance of probabilities, that the MoJ did not hold any relevant information within the scope of the request, save for that which was disclosed, at the time that the request was made. The MoJ did not pursue their initial reliance on section 12 of FOIA and it was therefore – properly – not considered by the Commissioner. The Appellant has also asserted that the MoJ failed in its duty to provide advice and assistance in accordance with section 16 of FOIA but again, following the withdrawal of reliance on section 12 of FOIA, any ground of appeal linked to the application of section 16 of FOIA also becomes academic, and we have therefore not considered it.

77.

We note that there are a number of factual errors in the documents provided by both the MoJ and the Commissioner including, for example, the description of the one-page document, an incorrect citation of section 12(2) of FOIA, and the reference by the MoJ in their letter of 10 June 2024 that they held “all” of the information that you have requested. As conceded by the MoJ in submissions, these errors are regrettable and should not occur. However, we accept the contention by the MoJ that the errors are not material to the substantive issues in this appeal. They do not undermine the fact that two searches were carried out, and they do not undermine how the searches were carried out.

78.

The Appellant challenged the statement made by the MoJ that she was given “a better result” than she could have obtained from the Commissioner through the MoJ agreeing to treat the complaint as a new application. We do not find this to be a helpful statement by the MoJ. The Appellant – again understandably – believed that this statement meant that she received more information by the MoJ treating her complaint as a new request than she would have otherwise done if the MoJ had continued to rely on section 12 of FOIA which, given that she had previously already received the one-page document, was incorrect. We have understood this statement to mean that, by volunteering to treat the complaint as a new request, the MoJ conducted more searches for the relevant material than they otherwise would have done. Whilst the MoJ’s statement is not material for the purposes of this appeal, we do find that it would have benefited from clarification/rephrasing by the MoJ to ensure that its meaning was clear to all parties.

79.

We therefore determine that the Commissioner was correct in finding, on the balance of probabilities, that the MoJ did not hold any further relevant information within the scope of the request at the time that the request was made.

Conclusion

80.

The Tribunal dismisses the appeal for the reasons given above. 

Signed: Judge Shenaz Muzaffer

Dated: 23 October 2025

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